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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Buena Que la habitación fueran más limpias, como por ejemplo las ventanas tienen mucho polvo Que está céntrico
Business response:
Gracias por tus comentarios, Mónica. Nos alegra que nuestra céntrica ubicación te haya resultado conveniente. Lamentamos los problemas de limpieza, especialmente el polvo en las ventanas. Nos tomamos esto muy en serio y abordaremos estas inquietudes con nuestro equipo de limpieza para mejorar nuestros estándares.
I enjoyed my stay at the Silver Legacy and in Reno. I could cancel my last night with no penalty The elevators got very crowded particularly Sat. am. I enjoyed the Starbucks coffee in my room. Since I didn't have my room cleaned for the duration of my stay I would have liked to have more coffee to cover each day. I enjoyed the food I purchased both in a restaurant and the food court.
Business response:
We are delighted to hear you enjoyed your stay at the Silver Legacy and your time in Reno. It's wonderful that you were able to take advantage of our flexible cancellation policy for your last night without any penalty. We understand your concerns about the elevator crowding, particularly on Saturday morning, and we appreciate you bringing this to our attention. Regarding the Starbucks coffee in your room, we understand that when you chose not to have daily housekeeping service for the duration of your stay, having additiona... read more
Very Good
Very Good
Very Good Clean,quite
Business response:
We are happy to hear you found our resort clean and quiet. Thank you for the positive feedback!
I had a great stay. Microwave. The room was very nice and clean.
Business response:
We are delighted to hear you had a great stay! Thank you for noting the clean, nice room and mentioning the microwave. It's wonderful to know that you found your accommodations to be very nice and clean during your time with us. We truly appreciate you taking the time to share your positive experience.
Clean and comfortable The toilet would constantly run and we asked to be close to the other people we came with and they wouldn’t let us . Easy and convenient
Business response:
Clean and comfortable accommodations are our priority. We apologize for any inconvenience with the toilet and room assignment. Thank you for your feedback!
Exceptional The resort fees and taxes were not communicated with me prior to check in, they were also not on my receipt when I did check in. I was surprised when I saw my statement The staff was very friendly and helpful. Especially Doc
Business response:
Thank you for your feedback. We're glad to hear Doc provided friendly and helpful service. We apologize for the lack of clarity regarding resort fees and taxes prior to check-in. This feedback helps us improve our communication processes.
Perfect, but the elevators need A LOT of work!! Elevators were horrible, the wait was unrealistic given the facility and luxury of the Casino. The room was wonderful, spacious and perfect for three friends.
Business response:
We're overjoyed to hear you enjoyed the room, Kelly, and that it provided the perfect spacious accommodation for you and your three friends. We truly appreciate you taking the time to share your wonderful experience with the room amenities. However, we are disappointed to hear about the elevator experience and understand how frustrating the unrealistic wait times must have been, especially given the luxury standards of our casino facility. Your feedback regarding the elevators needing significant improvement is valuable to u... read more
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 41,050 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.