Silver Legacy Resort & Casino

Business response:

Thank you for taking the time to share your feedback, Oleksandr. We are glad to hear that you found our location convenient and that your room was clean and comfortable during your stay. Being situated in a prime location in Reno is something we take pride in, and we are happy that it met your expectations. We also appreciate your honest comments regarding our pricing, and we will certainly take that into consideration as we review what we offer to our guests. Your feedback is valuable to us, and we hope to have the opportun... read more

Business response:

Thank you for taking the time to share your experience with us! We are genuinely concerned to hear that the walk to the casino was quite long and difficult, especially for those with bad legs, and we understand how challenging that must have been. We appreciate you bringing this to our attention. On a brighter note, we are so glad to hear that your room was a nice size and kept clean, and that you found the bed comfortable during your stay. Your feedback means a lot to us, and we hope to welcome you back again in the future! 

Business response:

Thank you for taking the time to leave us a review, Gerald! We are so happy to hear that you had a very good experience during your stay with us. Your kind words truly mean a lot to us. We also sincerely appreciate you sharing your feedback about the need for more seating around the pool area. That is a very valuable suggestion, and we will absolutely make sure to pass it along to our team for consideration. We hope to have the opportunity to welcome you back again soon for another great stay! 

Business response:

Thank you for your wonderful review, Hedayatullah! We are truly delighted to hear that you had a very nice overall experience at our hotel. It is great to know that you enjoyed our location, interior, and the service provided by our staff — we will be sure to pass along your kind words to the team, as they work hard to ensure every guest has a pleasant stay. We also appreciate you taking the time to share your feedback regarding the bathroom exhaust, and we have duly noted your comments. Your feedback is valuable to us as it... read more

Business response:

We're absolutely thrilled to hear that you had such a wonderful experience with us, Kathleen! It truly means the world to us to receive such kind words. We're so glad that you had not even a single complaint during your visit — that is exactly what we strive for! Our team takes great pride in creating a warm and welcoming atmosphere for every guest who walks through our doors. Knowing that our staff made such a positive impression on you with their friendliness is truly rewarding to hear. We will be sure to pass along your w... read more

Business response:

We sincerely value your kind words, Gary! We are absolutely thrilled to hear that your stay was excellent and that everything was great during your time with us. Even though it was a short stay, we are so glad that it left a positive impression on you and that you found it to be an excellent choice. Your satisfaction truly means the world to us, and it is wonderful to know that we were able to make your experience such a memorable one. We genuinely hope to have the pleasure of welcoming you back again soon for another fantas... read more

Business response:

Rosa, thank you for taking the time to share your feedback with us! We sincerely apologize for the inconvenience you experienced with your room door getting stuck and not closing properly on its own. We understand how frustrating it can be to have to manually pull the door shut, and we are sorry that this affected your stay. We will certainly look into addressing this issue right away to ensure it does not impact future guests. On a positive note, we are really glad to hear that the ease of getting to the business convention... read more

Business response:

Gracias por tomarse el tiempo de compartir sus comentarios con nosotros, Francisco. Su opinión es muy importante para nosotros y le agradecemos sinceramente que nos lo haya hecho saber. Lamentamos profundamente el descuido del servicio de limpieza que ocurrió durante su estadía. Entendemos que al registrarse se le preguntó sobre el servicio de limpieza y confirmó que lo deseaba, y lamentamos mucho que nuestro equipo no haya cumplido con ese compromiso. Esta no es la experiencia que deseamos para nuestros huéspedes y comprend... read more