Silver Legacy Resort & Casino

Business response:

Thank you for taking the time to share your honest feedback with us, Roni! We truly appreciate you letting us know about your experience. We're so glad to hear that our staff made your stay enjoyable and that you found the hotel to be big and nice overall. Our team works hard to ensure every guest has a wonderful time, and it's always great to hear when their efforts are recognized. We also appreciate your understanding regarding the feel of the property, and we're happy that despite the dated atmosphere, your stay was fine ... read more

Business response:

Grazie per aver condiviso la tua esperienza, Dario! Siamo felici di sapere che ti sei divertito al Silver Legacy Resort & Casino. Speriamo di rivederti presto! 

Business response:

Thank you for taking the time to share your feedback with us, Debora. We truly appreciate your honest input and are glad you chose to stay with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the uncomfortable beds, the fridge not keeping things adequately cold, the AC performance, and the TV setup. We completely understand how these issues can impact the overall comfort of your stay, and we are sorry that we fell short of your expectations in these areas. Your suggestion... read more

Business response:

We are so glad to hear that your stay was perfect, Bryan! It truly means a lot to us to know that you had such a wonderful experience. We hope that the next time you are in the area, you will choose to visit us again, and we look forward to welcoming you back for another perfect stay! 

Business response:

Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear that your sleep was disrupted due to the noisy air conditioning and that you found the beds to be too hard during your stay. We completely understand how important a good night's rest is, and we sincerely regret that these issues prevented you from getting the sleep you deserved. Your comments regarding the air conditioning noise and bed comfort have been duly noted, and we will certainly look into these matters. On a brighter no... read more

Business response:

Thank you for taking the time to share your experience, Tyler! We are so glad that we had room availability for you during such an unexpected situation with the power outage at the Nugget. It's great to hear that we were able to accommodate you last minute and that the check-in process went smoothly for you. We are also happy to know that you enjoyed your stay and that the room was to your liking. It truly means a lot to us to know that we could be there for you when you needed it most. We hope to welcome you back again soon... read more

Business response:

We understand how important in-room amenities are to your overall experience, and we are sorry that this fell short of your expectations. On the bright side, we are so glad to hear that you found great value during your stay! It truly means a lot to us. We are also thrilled that you enjoyed our fantastic location and took full advantage of the convenience of having three hotels connected, as well as being within walking distance to the iconic Reno sign. We hope that the overall experience made your visit a memorable one, and... read more

Business response:

Thank you so much, Kim! We are absolutely thrilled to hear that you had such a wonderful experience with us! It's great to know that you found your room comfortable and that our staff made a positive impression with their friendly and professional approach. We take pride in ensuring that our guests feel welcomed and well taken care of throughout their stay. We're also glad to hear that the elevator control security measures gave you that extra peace of mind, and that your room provided the quiet and peaceful atmosphere you w... read more

Business response:

We are truly honored to hear that you enjoyed our services and found our location to be great during your stay, Tommy! It means a lot to us to know that the wide range of services we have available made your short stay a memorable and enjoyable one. We always strive to ensure that every guest has a wonderful experience, and we are so glad that came through for you. We hope to have the pleasure of welcoming you back for another fantastic stay with us very soon!