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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional
Very Good i booked smoking king was given non smoking double bed queen.. the staff said i could checkin at kiosk which gave me the wrong room they would not correct their mistake the hotel as a whole
Business response:
Thank you for bringing this to our attention. We take your feedback seriously. We sincerely apologize for the inconvenience you experienced with your room assignment. It's disappointing to hear that you booked a smoking king room but were given a non-smoking double bed queen instead. We understand how frustrating it must have been when the kiosk check-in system provided you with the incorrect room type, and we regret that our staff was unable to rectify this mistake for you. Your experience does not reflect the level of serv... read more
My husband and I had a great time . The property is centrally located and our accommodations we wonderful! The one thing that was negative about the property is the smell of cigarettes everywhere. I wish there was more circulating airflow. There was a strong stench. My husband and I loved the location, everything you need is right there
Business response:
We are delighted to hear you enjoyed our central location and wonderful accommodations! We understand your concern about cigarette odors and appreciate your feedback about airflow circulation.
Exceptional
Excellent A fire alarm that wake up all the guest during the night. The early check-in fee. Everything, the overall quality is amazing. The panorama from out room was stunning.
Business response:
We are delighted to hear you found the overall quality amazing and enjoyed the stunning panorama from your room! It's wonderful to know that despite some challenges, you appreciated the exceptional standards we strive to maintain throughout our property. We sincerely apologize for the fire alarm disturbance that disrupted your night's rest and affected all our guests. We understand how disruptive this must have been to your stay experience. We also acknowledge your concerns regarding the early check-in fee and appreciate you... read more
Exceptional Le cadre casino
Business response:
Nous sommes ravis d'apprendre que vous avez trouvé notre casino exceptionnel. Votre expérience est primordiale pour nous. Nous sommes ravis de savoir que vous avez apprécié le cadre et l'ambiance que nous avons créés. Nous sommes ravis que notre établissement vous ait laissé une impression aussi positive et nous apprécions sincèrement vos commentaires.
Very Good
Good Only 2 of 4 elevators were operational Elevators were jammed packed, had to wait long periods of time to go up or down Room was comfortable, clean and nice Restaurants were amazing
Business response:
We appreciate your perspective. Sorry about the elevator delays. Happy you enjoyed your comfortable room and amazing restaurants.
No complaints. Would stay here again. Room was spacious and comfortable. Had everything we needed. Staff friendly and helpful.
Business response:
We are delighted to hear you found your room spacious and comfortable! Thank you for recognizing our friendly staff.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 41,118 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.