Silver Legacy Resort & Casino

Business response:

We are glad to hear you found the room clean and wonderful. It's always rewarding to know that our housekeeping team's efforts in maintaining cleanliness are appreciated by our guests. Your feedback is important to us, and we will take note of your comments about the bed. We understand that comfort preferences can vary from guest to guest, and we genuinely appreciate you taking the time to share your honest experience about the bed's comfort level for both you and your husband. Your insights help us understand what aspects o... read more

Business response:

We're thrilled to hear you found our resort exceptional! Thank you for letting us know. It's wonderful to hear that you noticed how clean everything was - we take great pride in maintaining high standards throughout our facilities. We're also delighted that our staff was friendly and able to help you with an upgraded room. Your positive feedback about both the cleanliness and our team's helpfulness truly means a lot to us. 

Business response:

We're privileged to hear that you enjoyed your stay at Silver Legacy Resort & Casino. Thank you for sharing your experience! It's wonderful to know that you appreciated our old hotel lobby - we take great pride in maintaining that classic atmosphere. We're especially delighted that your room exceeded your expectations and that you found it to be really nice and up to date in every way. Your feedback about the room being a total surprise in the best possible way truly means a lot to us. We look forward to welcoming you back w... read more

Business response:

Thank you for bringing this to our attention. We're glad you enjoyed the location and room decor. It's wonderful to hear that you found your room to be large, clean, and nicely decorated, and that you appreciated our convenient location next to the many activities and restaurants in the area. We sincerely apologize that the mattress in your room did not provide the comfortable sleeping experience you deserved during your stay. Your feedback about the mattress being too hard and springy is valuable to us, and we will certainl... read more

Business response:

Hartelijk dank voor het delen van uw ervaring bij Silver Legacy Resort & Casino. We zijn blij te horen dat u heeft genoten van uw verblijf in Reno en dat u twee fijne dagen bij ons heeft gehad. Het is geweldig om te horen dat u alles netjes en goed onderhouden vond tijdens uw bezoek. We zijn ook blij dat u tevreden was met de kamergrootte en een fijne ervaring had in ons casino. We stellen uw feedback over uw verblijf zeer op prijs en we zijn blij dat we u een plezierige tijd hebben kunnen bezorgen tijdens uw bezoek aan Reno... read more

Business response:

Thank you for your wonderful feedback on your 20th anniversary stay at Silver Legacy Resort & Casino. We appreciate your review and are glad you had a great time. 

Business response:

We are happy to hear you loved the comfortable beds, room size, and view! We understand your concerns about elevator wait times and water pressure. We appreciate you taking the time to rate us, which is valuable to us. 

Business response:

我們已收到您關於清潔問題的回饋，特別是關於咖啡機積灰塵的問題，感謝您讓我們注意到這一點。我們很高興您對飯店便利的地理位置和合理的價格給予了正面評價，也很高興這些都符合您短暫入住期間的預期。感謝您抽空與我們分享您的入住體驗並提供回饋。我們希望儘管您遇到了一些清潔方面的問題，但便利的地理位置仍然讓您的入住體驗物有所值，我們也期待未來有機會再次接待您。