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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Clean and comfortable The toilet would constantly run and we asked to be close to the other people we came with and they wouldn’t let us . Easy and convenient
Business response:
Clean and comfortable accommodations are our priority. We apologize for any inconvenience with the toilet and room assignment. Thank you for your feedback!
Exceptional The resort fees and taxes were not communicated with me prior to check in, they were also not on my receipt when I did check in. I was surprised when I saw my statement The staff was very friendly and helpful. Especially Doc
Business response:
Thank you for your feedback. We're glad to hear Doc provided friendly and helpful service. We apologize for the lack of clarity regarding resort fees and taxes prior to check-in. This feedback helps us improve our communication processes.
Perfect, but the elevators need A LOT of work!! Elevators were horrible, the wait was unrealistic given the facility and luxury of the Casino. The room was wonderful, spacious and perfect for three friends.
Business response:
We're overjoyed to hear you enjoyed the room, Kelly, and that it provided the perfect spacious accommodation for you and your three friends. We truly appreciate you taking the time to share your wonderful experience with the room amenities. However, we are disappointed to hear about the elevator experience and understand how frustrating the unrealistic wait times must have been, especially given the luxury standards of our casino facility. Your feedback regarding the elevators needing significant improvement is valuable to u... read more
Exceptional
Very Good It would be nice if there was more water in the room The room was very comfortable. I felt it better than the stay at Atlantis the room I had Atlantis was very sad
Business response:
We're overjoyed to hear that you found the room very comfortable. Your feedback about the water has been noted. Thank you for choosing Silver Legacy Resort & Casino.
Exceptional
Exceptional everything was perfect and also food and drinks great location
Business response:
We're ecstatic to hear that you had an exceptional experience at Silver Legacy Resort & Casino. It's wonderful to know that everything met your expectations during your visit. We're particularly pleased that you enjoyed our food and drinks, as we take great pride in providing quality dining options for our guests. Your positive feedback about our location is also greatly appreciated. Thank you so much for taking the time to share your review with us.
Things were great, except the clogged sink The clogged sink All was great except the sink was clogged :(
Business response:
We are disappointed to hear about the clogged sink during your stay. We sincerely apologize that this issue affected your otherwise great experience with us. A clogged sink is certainly not the standard we strive to maintain, and we understand how frustrating this must have been for you. We take all maintenance concerns seriously and will ensure this matter is addressed promptly. Thank you for bringing this to our attention, and we appreciate you taking the time to share your feedback with us.
I would absolutely stay there again The light switches were hard to find in room 3600. Our room was wonderful. Big and clean, very comfortable. The view and bathtub were fantastic!
Business response:
Thank you for your wonderful feedback! We're glad you enjoyed your stay with us. It's fantastic to hear that you found your room to be big, clean, and very comfortable, and that you appreciated the fantastic view and bathtub. We truly appreciate you taking the time to share these positive aspects of your experience. We also want to thank you for bringing the light switch issue in room 3600 to our attention, as this type of feedback helps us identify areas where we can improve our guests' experience. We're delighted to know t... read more
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,976 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.