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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very good stay and will be back again! The room was a little warm and we could not get it to cool down. Room was clean and comfortable. Very quiet! Had everything we needed. Nice hot shower. Clean sheets.
Business response:
Thank you for taking the time to share your feedback, Jason! Sorry about the room temperature issue. Thrilled you enjoyed the clean, comfortable room and hot shower!
Good Water flow in bathroom sink was way too weak. Down blankets way too hot!
Business response:
Thank you for your review. We appreciate your feedback on the water flow and blankets.
Exceptional Decor and things to do
Business response:
Thank you for your review, Alex! We are absolutely thrilled to hear that you enjoyed our decor and the variety of entertainment options we have available. It's wonderful to know that you found everything to be exceptional during your visit. Your kind words truly mean everything to our team, and feedback like yours motivates us to continue providing the same level of quality in our decor and entertainment experiences for all our guests.
Exceptional
Exceptional Very impressed with it all.
Business response:
Thank you for your exceptional review! We're thrilled you were impressed with everything during your stay. Your positive feedback truly means the world to us and reinforces our commitment to delivering outstanding experiences. It's wonderful to hear that we exceeded your expectations across all aspects of your visit. We genuinely appreciate you taking the time to share your thoughts, and we look forward to welcoming you back again soon.
Overall a great experience Only one team member at registration/check out counter, delaying the process unnecessarily Friendly and knowledgeable staff
Business response:
Thank you for your review. We appreciate your input and are delighted to hear that you had an overall great experience with us. It's wonderful to know that you found our staff to be friendly and knowledgeable, as we take great pride in ensuring our team members provide excellent service to all our guests. We sincerely apologize for any inconvenience caused by the delay at the registration/check out counter due to having only one team member available at that time. We understand how frustrating delays can be, and we recognize... read more
It was okay The pillows were atrocious. They were 10 inches of foam. Clean Valet was super
Business response:
We are happy to hear that you found our resort clean and enjoyed the valet service. We truly appreciate when guests notice our housekeeping team's dedication to maintaining cleanliness throughout the property, and it's wonderful to know that our valet staff provided you with super service during your stay. We apologize for the issue with the pillows and appreciate your feedback regarding the foam pillows being uncomfortable for you. Your comments about the pillow quality are valuable to us as we continuously work to improve ... read more
Easy and non eventful Not exceptional but I have what I wanted Check in was easy and helpful
Business response:
Thank you for your review, Kevin! We're glad to hear that your check-in process was easy and helpful, and that you were able to get what you wanted during your visit. We appreciate you taking the time to share your experience with us, and we're pleased that everything went smoothly and was non-eventful for you. Your feedback is valuable to us.
good food, goos room, not good service, hotel would not bring towels or even a bandaid to the room upgraded to suit and liked the privacy the property did not offer upgraded rooms until we got there causing problems with billing as they asked me to cancel my booking with booking.com and i was still billed for the original room.
Business response:
Thank you for bringing this to our attention. We sincerely value your feedback and will address the service issues you experienced. We are genuinely sorry to hear about the difficulties you encountered with our room service, particularly regarding the towels and bandaid request not being fulfilled promptly. This does not reflect the level of service we strive to provide our guests. We are also concerned about the billing complications you experienced with the room upgrade situation and the confusion regarding the booking.com... read more
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 3.9 star rating with 41,845 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.