Silver Legacy Resort & Casino

Business response:

Nos alegra saber que nuestro personal le pareció muy amable. ¡Muchas gracias por sus amables palabras! Significa mucho para nosotros saber que nuestro equipo le causó una impresión tan positiva durante su visita. Nos enorgullece la amabilidad y profesionalidad de nuestro personal, y sus comentarios confirman que están creando con éxito el ambiente acogedor que buscamos. Le agradecemos que se haya tomado el tiempo de compartir su excepcional experiencia con nosotros. 

Business response:

Thank you for your feedback. We appreciate your comments on our weekday rates and convenient location - it's wonderful to hear that you found value in these aspects of your stay with us. We will address the noise issue you experienced, including the sounds of water running and people in the hallways, as we understand how important a peaceful environment is for our guests' comfort and enjoyment. 

Business response:

We are happy to hear you found the room comfortable and location good. We understand your concern about extra fees and appreciate your honest feedback. Thank you for taking the time to share your experience with us. We're pleased that despite finding the hotel a bit outdated, you were still able to enjoy a comfortable stay in your room. Your comments about the pricing and additional fees are valuable to us as we continuously evaluate our services. We're glad that our location worked well for your needs during your visit. 

Business response:

We appreciate your input regarding room temperature and closed venues. We understand your concerns and are glad your room was quiet. 

Business response:

We are delighted to hear you and your wife had a wonderful first visit to Reno! It truly means so much to us that your experience was wonderful and memorable. We're thrilled that we could be part of making your first time in Reno such a positive one. Thank you for taking the time to share your feedback with us - it's wonderful to know that you both enjoyed your visit!