Silver Legacy Resort & Casino

Business response:

Thank you so much, Prince! We truly appreciate you taking the time to share your wonderful experience with us. We're glad we could relocate your room quickly and ensure you had a large, quiet space away from the elevators — your comfort is important to us! It's great to hear that the parking garage was convenient for you and that you were able to enjoy the easy access to the River Walk and the nearby restaurants. We hope the rest of your stay was just as enjoyable, and we look forward to welcoming you back again soon! 

Business response:

Thank you so much for sharing your wonderful experience with us! We are absolutely thrilled to hear that you had such a great time during your stay at Silver Legacy Casino. It truly warms our hearts to know that you loved everything about your visit and that it was the best time for you. We are so glad that your overall experience was such a memorable and enjoyable one. We would absolutely love to welcome you back again soon and hope that your next stay with us will be just as amazing, if not even better! We look forward to ... read more

Business response:

Thank you so much for taking the time to share your feedback with us, Megan! Your feedback truly helps us improve and we really appreciate you letting us know about your experience. We're so glad to hear that your room was clean and met your expectations during your stay with us. However, we sincerely apologize that the parking deck was tricky to navigate — we understand how that can be a frustrating experience, and we appreciate you bringing it to our attention. Your comments about the parking deck are something we will cer... read more

Business response:

Davis, we are absolutely thrilled to hear that you enjoyed our clean rooms, friendly staff, and that our location was perfect for the volleyball tournament! It's wonderful to know that everything was fine and that you had no complaints during your stay with us. We truly appreciate you taking the time to share your kind words about our cleanliness, our staff, and how conveniently close we are to everything you needed. We hope to welcome you back again soon! 

Business response:

¡Gracias por compartir tu experiencia con nosotros, Eduardo! Nos alegra saber que disfrutaste de tu estancia en nuestro hotel-casino. Agradecemos tus comentarios sinceros sobre el centro de la ciudad y comprendemos que a veces te pareció un poco inhóspito. También tomamos nota de tus comentarios sobre la antigüedad del hotel-casino y valoramos mucho que hayas compartido tu opinión. Tendremos muy en cuenta todos tus comentarios para seguir mejorando la experiencia de nuestros huéspedes. ¡Esperamos tener el placer de recibirte... read more

Business response:

Thank you so much, Wendy! We are absolutely thrilled to hear that you had a fantastic experience with us! It's wonderful to know that you enjoyed the connected casinos and found the easy indoor walking access convenient. We completely understand that waiting until 2:45 to check in can be a bit of a wait, and we truly appreciate your patience. We are so glad that overall your visit left you with such a positive impression that you are already planning to come back! We cannot wait to welcome you back and hope your next visit i... read more