Silver Legacy Resort & Casino

Business response:

We are delighted to hear you found your room nice, clean and comfortable! It's wonderful to know that our accommodations met your expectations and provided you with a pleasant stay. We truly appreciate your feedback about the elevators and understand that the slow service may have caused some inconvenience during your visit. Your observations about both the positive aspects of your experience and areas where we can improve are valuable to us, and we're grateful that you took the time to share your thoughts about your stay wi... read more

Business response:

We appreciate your input regarding the elevators and front desk service. We're glad the beds were comfortable and rooms were clean. Your feedback about the parking lot elevators needing better maintenance and cleaning is valuable to us, and we understand how this impacts the overall experience. We also take note of your comments about the front desk staff interaction. It's encouraging to hear that our phone staff provided you with courteous and helpful service, and that you found your room to be clean with comfortable beds d... read more

Business response:

We appreciate your input about the ID acceptance issues at check-in and bars. We understand how frustrating it must have been to encounter difficulties with your foreign IDs not being accepted by our automated check-in machines and at the various bars located throughout the casino. We recognize that having to carry your passports while trying to enjoy your night out was not the ideal experience you were hoping for, especially given that you haven't encountered similar issues at other casinos or bars during your time in the U... read more

Business response:

We are delighted to hear you found your stay relaxing with easy parking, quick check-in, and helpful staff! 

Business response:

We appreciate your input. We understand the broken elevators caused delays and apologize for the inconvenience during your stay. 

Business response:

Es freut uns sehr, dass Ihnen Ihr komfortables Zimmer, die tolle Aussicht, die Sauberkeit und unsere Restaurants während Ihres Aufenthalts gefallen haben! Schön zu hören, dass unsere Lage Ihren Reiseplänen entsprochen hat und Sie unsere Unterkunft als angenehmen Zwischenstopp empfunden haben. Besonders freut es uns, dass Sie den Komfort Ihres Zimmers und die malerische Aussicht sowie unsere hohen Sauberkeitsstandards im gesamten Hotel geschätzt haben. Es ist uns auch eine Freude zu hören, dass unsere Hotelrestaurants Ihre Er... read more