Silver Legacy Resort & Casino

Business response:

We are truly honored to hear that your stay met your expectations and offered great value, Barbara! It means so much to us to know that everything was just as you had hoped it would be. We're so glad you were able to take advantage of the 12:00 checkout, as we know how much of a difference that can make when you're looking to enjoy every last moment of your visit. It's also wonderful to hear that you discovered Antonio's Mexican Grill nearby — it sounds like it was a fantastic find and a great addition to your overall experi... read more

Business response:

Thank you so much immensely, Shannon! We truly appreciate you taking the time to share your wonderful feedback with us. We're really happy to hear that our location stood out as a highlight of your visit and that you had a wonderful experience overall. We completely understand that the dining costs at our restaurants can feel quite high, and we sincerely appreciate your honest and transparent feedback regarding that. Your thoughts are very valuable to us, and we are grateful that you shared both the positives and the areas w... read more

Business response:

Thank you so much for your continued loyalty, Debbie, and for taking the time to share your experience with us! We sincerely apologize for the oversight with the fridge not being properly cleaned out before your arrival — that is certainly something that should have been taken care of, and we are sorry for the inconvenience it caused. We will make sure to address this with our cleaning crew to ensure it does not happen again. On the bright side, we are so glad to hear that everything else made for a wonderful stay! It is alw... read more

Business response:

Thank you for sharing your experience with us, Amanda! We're so glad our room worked out perfectly for your night stay en route to Lake Tahoe. It's wonderful to hear that the room was very nice and served as a great stop along your journey. We hope the rest of your trip to Lake Tahoe was just as enjoyable! We'd love to have you stay with us again the next time you're passing through. 

Business response:

Thank you for taking the time to share your honest feedback with us, Roni! We truly appreciate you letting us know about your experience. We're so glad to hear that our staff made your stay enjoyable and that you found the hotel to be big and nice overall. Our team works hard to ensure every guest has a wonderful time, and it's always great to hear when their efforts are recognized. We also appreciate your understanding regarding the feel of the property, and we're happy that despite the dated atmosphere, your stay was fine ... read more

Business response:

Grazie per aver condiviso la tua esperienza, Dario! Siamo felici di sapere che ti sei divertito al Silver Legacy Resort & Casino. Speriamo di rivederti presto! 

Business response:

Thank you for taking the time to share your feedback with us, Debora. We truly appreciate your honest input and are glad you chose to stay with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the uncomfortable beds, the fridge not keeping things adequately cold, the AC performance, and the TV setup. We completely understand how these issues can impact the overall comfort of your stay, and we are sorry that we fell short of your expectations in these areas. Your suggestion... read more