Silver Legacy Resort & Casino

Business response:

We are delighted to hear you always enjoy your stays! The downtown location does offer great access to entertainment. It's wonderful that you appreciate being in the middle of downtown, as we know how convenient that makes it for our guests to explore all the entertainment options nearby. Your continued enjoyment of your stays at Silver Legacy means a great deal to us, and we're pleased that our location continues to meet your expectations for accessibility to the surrounding attractions and activities. 

Business response:

We are concerned to hear about the missing wash cloths and towel shortage, Scott. With your hotel experience, we understand you know the proper standards for room amenities, and we apologize that we didn't meet those expectations during your stay. We also want to address that you had reserved a king size bedroom, and we're sorry if there was any confusion with your room assignment. Despite these issues, we're genuinely glad to hear that you enjoyed your first time visiting Reno and that overall it was a nice stay for you. Yo... read more

Business response:

We are delighted to hear about your positive experience! Thank you for recognizing our helpful bell staff - they work hard to ensure every guest feels welcomed and well taken care of. We're also thrilled that you found the entire experience to be very nice. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your feedback with us.