This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By far this is the worst customer service department that I have ever experienced. To quickly explain, there are 2 electric meters at my property for a 1st floor and 2nd floor. The panels are connected to the 2nd floor but the documentation submitted to Con Ed to create a solar account for the 1st floor only. I raised this issue with Spruce back in July 2023 and requested that they coordinate with Con Ed to correct this issue. Spruce appears to be reluctant to coordinate with Con Ed on this issue. Our last two bills were app... read more
Not even one Star 0 customer Service. Company keeps changing name. Changes account numbers. Now they don’t want us to do auto pay.!!! Only mail that way we don’t have proof from our banked making payments to different accounts and companies names Please get the FBI involved!!!!! Please I’m in California
I would get give them a negative 10 if it was an option. This company is a complete nightmare. They are dishonest and will NOT help you. After calling and calling and calling only to get a run around....just needed a payoff total so I could put my house on the market. I could not list it with out this total. I told them it was an urgent matter and to please help asap. Well, they got the total on day 8. I wrote a ****review (check out their **** reviews btw) and the supposedly owner told me he was sorry for my disappointing e... read more
Spruce Power are not incompetent – They are very competent at their specialty, which is cheating customers. They are the most blatantly, deliberately dishonest company I have ever dealt with. They do little things like charging fees when they should be giving discounts, but their big budget operation is charging estimated fees in violation of contract. The paragraph covering estimated billing in the sales agreement is if/or. The first part involves instances of customer fault, followed by instructions for estimated billing. ... read more
Spruce and PSE&G are constantly giving me the run around. I've called in several times to complain about my bills being extremely high. It feels like my solar panels haven't been working for years and all they do is point the finger at each other. I'm not sure how having solar panels is saving me money. Additionally, when I go to my Spruce homepage, I can't see my metering. It keeps coming up blank which doesn't allow me to compare what my panels are doing vs. what PSE&G are reporting.
Spruce and **** *****are both scamming customers with there run around ********. my solar panels haven't been working for three years and they point the finger at each other, but nothing gets fixed. never get answers of when things will be corrected but they always want there monthly payments. If there is a lawsuit out there against this company please let me know, they haven't fulfilled there end of the contract! Still waiting 3 years and counting with useless solar panels on my house.
Spruce Power bought my solar contract and has been nothing other than incompetent. Their billing was atrocious, double billing, and such. When they upgraded their billing platform on February 1, 2023, it got worse. Multiple errors. Hours on hold. Promises to correct their errors took months to straighten out. I switched from autopay to making monthly payments. By contract they’re obligated to mon24/7. Not happening. Curiously, from the several online groups that have formed to share issues and possible solutions it seems tha... read more
SCAM! Money hungry and very unprofessional monkeys with no back bones. Shut this circus down
Spruce Solar has the worst customer service ever. They don’t answer emails or calls and I can’t get on their site to pay my bill. They send paper bills and want the payment the next day. They always charge late fees and I refuse to pay. I’d you hear Spruce Solar, run!
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.