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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Last February, I received by mail a notice of change of account number due to an"improvement" in their billing system. Before February, I had no issue with the payment and billing as my bill was paid by ACH withdrawal. On March 1st, I received a bill of $73.35 included a fee of $4.75 for insufficient fund, which was due on March 1st. At the same time, they sent me a bill of $68.79 with a due date of 4/1/2023. A new bill came soon on the amount of $235.93 for due date 5/1/23. Right after a new bill on the amount of $304.72 ca... read more
Their billing system failed and with zero notice or attempts to reach me, they dinged my credit score stating that my payment was late. Mind you, I was enrolled in autopay, had plenty of funds in my account, and their system showed that autopay was set up correctly and that the payment as processing. Zero calls, emails, letters from Spruce Power. It turns out, they updated their billing system and had a technical glitch on their end. Yet they didn't notify me and instead dinged my credit score. Absolutely terrible company. T... read more
Customer Service is an oxymoron. A simple bookkeeping problem that we've been told many times has been corrected by them has not been. Now they have the gall to report us to the Credit Bureau! NRG, the original owner, was a pleasure to deal with -- they actually hired competent people! We're fed up, angry and headed to an attorney after this episode. Advice to anyone scouting this company? Stay far, far away!
Equipment not working at all They are billing based on estimates
I myself have been having issues for months with this horrible company!!!I I receive bills just a day or two before due date or after the due date. I would give it a ZERO! impossible to reach billing! If you leave message for a callback, they either call you back days later when you're not around or don't even return the call. Receiving bills that i am behind when i have been on auto pay for years. The utilities board should be investigating their practices!!
Spruce has managed to make a billing nightmare even worse! They were supposed to be an upgrade from the previous billing department. Incorrect billing every month, cannot reach anyone, email response takes weeks and then sends you in circles to even attempt to make a payment. If I could take the solar off my house to not deal with Spruce ever again I would.
I would rate Spruce a 0 if it was possible. Been with the company (not by choice) for 2 years. Customer service has been horrible, at best….. started a transfer process, paid the upfront fee of $550. They advertised 8-12 business days to completion. Today, 14 days later I was emailed with a notification that they are placing my file in hold due to my payment that will be due May 1. I’ve been set up on autopay since the beginning and it has not worked. They see in the system and give run around of a new system from 9 months a... read more
Energy Service Experts/Spruce Power This is the worst company to deal with! They mess up the bills! When calling them, nobody picks up the phone! When using an option to have a callback nobody calls back! Emailing them is like sending an email to the black hole! Overcharging customers' bookkeeping can't keep up with payments causing Financial hardships. Through their autopay system, I've been overcharged several times. The most recent was February, March, and April 2023 I have been trying since March 5th 3x a week with email... read more
Horrible customer service, they can never provide answers to questions and that’s only if you actually get a response. Their billing portal is not functioning nearly all of the time. We purchased a home that already had a lease agreement in place. I would never recommend this company to anyone. If I could terminate our agreement without having to pay thousands of dollars I would.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,850 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.