Spruce Power

Sue M 

on BBB

2 years ago

SPRUCE POWER is the most dishonest, unreliable solar provider in California, and as I read in the reviews here, it may be all over the Country. We have requested a "Buyout" since November of 2021 . We are still waiting for them to respond to our request. We only get emails with promises of finalizing our demand within 2-4 business days, but they never respond. This situation has being going on for months. The only demand that is clear is that we have to send a $550. 00 upfront service charge. We have been on autopay since 20... read more

Kyle R 

on BBB

2 years ago

Public Service Announcement!!!! ****** *** *** **** ******* ** ******** ** **** ******* ***** ** ** ** *** ******* ******* *** ****** **** *** *****. I have been dealing with this terrible company for 3 years, since they bought out *** solar and its been a nightmare. This company does not want to "help" you with the manufactured late fees and missed payments. Even if you make the payments to get your account current they will find another reason to penalize you, more missed payments / fees. I keep track of all payments and i... read more

Sarah M 

on BBB

2 years ago

Do not use this company!!! They claim they cover maintenance on the leased panels, they even make it out to be some sort of selling point, that you don't have to incur your own costs maintaining their panels. Except, they don't maintain them, as in clean them, they only maintain them as in repair if they are broken. They also frequently send out false information. Saying we owe 2 months, even though they got the previous months payment. Our paper statements say we aren't on auto-bill, when we are. Which I have called to insu... read more

Diego R 

on BBB

2 years ago

Terrible company with incompetent customer service, virtually no way to pay for their services because their billing portal is broken and unreachable. Don’t use them n 

Meg G 

on BBB

2 years ago

If there was a lower rating than one star I would give it to Spruce power. Ever since they took over our solar billing, it has been a nightmare.. trying to get someone on the phone for customer service is useless and they blame it all on how their billing system has changed, however, this is happened three times in the last year! Stay away if you can! 

Konrad D 

on BBB

2 years ago

Let me preface my saying that I almost never write customer reviews, however the service by Spruce is so bad that I felt obligated. In short, absolute worst customer service ever! My solar service has been non-functional for 12 months on a system for which that I still having to make lease payments. The replacement part is not expected for another 4 months (from their preferred parts vendor) and Spruce refuses to get the part from a different vendor (likely related to cost). I have also asked repeatedly for information from ... read more

Kenneth B 

on BBB

2 years ago

I called several times late 2022 Oct-Dec in an attempt to have someone come out to service my panels as I did not believe the were "producing". I was told they would not be able to service them until my inverter was replaced, which was on backorder. Once the inverter came in mid-March of 2023, it was installed and tech informed us the panels were not producing and needed another part. which took another 2 months to get replaced. I saw a significant change in our electrical consumption from our power provider once the correct... read more

Norman R 

on BBB

2 years ago

Spruce sends invoice after due date then charges late fee. Nearly impossible to contact anyone to correct. Norm 

Randy H 

on BBB

2 years ago

We have 26 panels and 17 of these doesn't work for a few months already and I can't make them to fix it. I am still paying monthly for leasing them. And have electricity bill is going up. Terriblle service or no service at all. Called them so many times but nobody is calling back. Fraud company!