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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so upset. I have been for a for two months (March - April) to have Spruce send a Technician. Then their contractor (From **** *****) came out and troubleshoot our slake panel, and then tell that I need to replace the inverter. And he called the manufacturer and it should come within 2-3 weeks. A month (May) later the contractor said (after calling every week) that they are still waiting for the inverter. But when I ask if it’s even available, all they said is be patient and we will let you know when it comes. After wait... read more
They are a HORRIBLE COMPANY!!! I have had so many billing issues! They constantly mess up my bill, then try to charge me late fees because I pay what the bill states, but they claim the bill is wrong. WHY ON EARTH would they send wrong bills EVERY MONTH! Whenever I have to call about a billing issue (on their part because I ALWAYS pay my bill in full), I'm on the phone for HOURS. Then each rep I talk with has a different amount I owe and nobody knows what they are doing!!! They transfer me from 1 incompetent employee to anot... read more
I am so upset. Since on year I have been paying electric bills. Have to wait 2 months for someone to come out, to check. Then their contractor came out and installed a new meter, was told the system should be working, maybe a bit less, since 1 panel was out. After again 2 months, the contractor said, now they have to send it back to Spruce to get the repair authorized. They said Solar should be working just fine. Maybe the power company increased the prices now. Which I can believe only to a point, but not 1000%. There is a ... read more
SPRUCE POWER is the most dishonest, unreliable solar provider in California, and as I read in the reviews here, it may be all over the Country. We have requested a "Buyout" since November of 2021 . We are still waiting for them to respond to our request. We only get emails with promises of finalizing our demand within 2-4 business days, but they never respond. This situation has being going on for months. The only demand that is clear is that we have to send a $550. 00 upfront service charge. We have been on autopay since 20... read more
Public Service Announcement!!!! ****** *** *** **** ******* ** ******** ** **** ******* ***** ** ** ** *** ******* ******* *** ****** **** *** *****. I have been dealing with this terrible company for 3 years, since they bought out *** solar and its been a nightmare. This company does not want to "help" you with the manufactured late fees and missed payments. Even if you make the payments to get your account current they will find another reason to penalize you, more missed payments / fees. I keep track of all payments and i... read more
Do not use this company!!! They claim they cover maintenance on the leased panels, they even make it out to be some sort of selling point, that you don't have to incur your own costs maintaining their panels. Except, they don't maintain them, as in clean them, they only maintain them as in repair if they are broken. They also frequently send out false information. Saying we owe 2 months, even though they got the previous months payment. Our paper statements say we aren't on auto-bill, when we are. Which I have called to insu... read more
Terrible company with incompetent customer service, virtually no way to pay for their services because their billing portal is broken and unreachable. Don’t use them n
If there was a lower rating than one star I would give it to Spruce power. Ever since they took over our solar billing, it has been a nightmare.. trying to get someone on the phone for customer service is useless and they blame it all on how their billing system has changed, however, this is happened three times in the last year! Stay away if you can!
Let me preface my saying that I almost never write customer reviews, however the service by Spruce is so bad that I felt obligated. In short, absolute worst customer service ever! My solar service has been non-functional for 12 months on a system for which that I still having to make lease payments. The replacement part is not expected for another 4 months (from their preferred parts vendor) and Spruce refuses to get the part from a different vendor (likely related to cost). I have also asked repeatedly for information from ... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,978 reviews.
When is Spruce Power open?
Spruce Power is open now. It will close at 8:00 p.m.