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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had my taxes done at HR block. I received a refund of 3400 bucks and did not have my check account with me and you got a refund in 10 days if you put it on this Spruce card. It has been sitting in that account since the beginning of the year. In the last three months someone used the card and spent 400 buck. I just noticed it and disputed it and they sided with scammers. Of course I closed the account with 400 bucks less. NEVER use the ** *****Spruce refund card. What a joke.
I am beyond annoyed! This company can NEVER GET IT RIGHT. They reported me to the credit bureaus yet I WAS NEVER DELINQUENT. I spoke with a representative of the company who apparently no longer works for the company and this issue was to be removed from my reports yet it is still on my report. This is not the only issue I have with this company and I am not alone. This company is notorious for their billing issues and their lack of acknowledgment for their refusal to follow thru on the contracts signed! They are THE WORST !... read more
Why can't I leave zero stars? What a pathetic group. They take the money from the solar credits and do nothing for customers. Our system has been operating with 1 of the 2 inverters offline for almost a year. They didn't find it, I did. They were impossible to get out here to investigate the issue. Once they did they saw the offline inverter then took a month to get a replacement part. Now they are saying it will take 5 months to get credits back for the loss of generation. This company is pathetic and should be forced out o... read more
I would love if someone at their company would address my billing issues. I have provided proof of payment several times, sent them spreadsheets, bank statements etc and they continue to threaten me and never look at the information I sent. They have tacked on late fees on invoices that were never sent. After finally getting all of the invoices and paying them the moment I get them, they continue to Harris’s me for non payment and late fees
SPRUCE is the worst! It is impossible to get help despite multiple calls. My solar panels are paid off and have not been working properly for 3 years. They admit they are under producing and give a nominal refund check at the end of the year but it nowhere near covers the expense of the electric bill. I have had multiple calls and emails to get technicians out. I was told repair people are a 3rd party business and will contact me in a FEW WEEKS to set up an appointment. They either never contact you or show up once you have ... read more
Bills for services not provided & refuses to repair equipment 1. Issues began with Spruce 10/2018 a. Invoices were not received in a timely manner, numerous requests had to be made to get statements so they could be paid. b. Was charged late fees due to Spruce not submitting bills on time and I had to phone Spruce on several occasions to get those fees removed. c. Recognized fraudulent billings after preparing to move to residence in 01/2023, this is when I stopped paying Spruce invoices 2. Not abiding by contract a. Billing... read more
Imagine paying thousands of dollars to lease a solar system. You have paid upfront and owe nothing. You have a warranty stating that any defect in, or breakdown of, materials or components will be promptly repaired. The unit (inverter), which runs the system has a fan failure. You call the company. Two months later, (after multiple follow up calls and emails), a technician comes to evaluate the problem. He notifies the company of the fan failure. The company then tells you there is a “world wide shortage” of the part needed ... read more
They lie and say your system is working fine after a third party they hired say its off., the client sends bilss and pictures
As with all other reviews in this site, I did not choose them as a company, they took over for a previous provider. They acknowledge that my hardware is bad but have been dragging their feet for months. The customer service is horrible
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.