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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spuce Power is an absolute horrific company. I am surprised that the CEO ***** *****is still employed! My mother suffered from dementia the last few years of her life. She renewed her contract during this time and when she passed in June 2025 I was fully transparent with them and sent them the death certification and told them she did sign it during dementia but that I would keep the contract and make the monthly payments. Emails back and forth and I thought it was settled. A month ago I get a letter from Spruce Power's asse... read more
I have 2 inverters and 1 is defective. I initially contacted Spruce Power 4 months ago and through several emails, I had to provide pictures of my solar system. They never call you back. When I hear no response, I have to call them and then they say that they did not receive certain pictures. The current state of my repair ticket as I was told is that they are still looking for a dispatch company. They absolutely will not call you to update. I just called this morning and was told that there is NO update. This company is hor... read more
I wonder why we (the customer) are held to the contract to the last letter, but Spruce Power doesn't. This company has cost me thousands of dollars because of in proper installation, not to building code. It has cost me $2000,00+ in repairs and another $7500.00 to have the solar panels removed by a company they say I must use. Part of the blame is on my city building inspector who signed off on it. There was no flashing or boot installed at the roof penetration areas (2), Plus billing problem and electric solar output. They ... read more
One star is more than enough for these scammers. They deserve a way lower rating. The customer service is a disaster, and they refuse to follow the agreement and provide info if you ask them about it - incompetent people. My advice - never go with them. Also, if you need to remove panels temporarily, these scammers don't allow a third party to remove panels and charge a huge amount, way above the market price. No wonder these scammers have low ratings
I have been trying to get my system fixed for the last 7 months, Each time I call they give me the same excuse, that they have put through a ticket and have dispatched the job, but no one in my area that they deal with has picked up the job yet, It does not take all this time to get someone out. yet when I said I would not pay the bill, I was told if I did not they would not fix my system. They old my I would be going against my contract. Yet they are not living up to their part of the contract by not fixing my system. They ... read more
worst company ever, looks to charge extra fees every time it can
No stars - absolutely horrible company I have 14 invertors that are not reporting and I have been trying to get them fixed for YEARS - I am tired of trying to resolve with them and an letting everyone know how truly ****** this company is
They are SCAMMERS. We purchased a new home and they actually never turned on our solar panels that we have been paying monthly for. after almost 2 years of begging them to turn it on, they now want our energy bills from the last 12 months when clearly the panels are dead. Within this whole ordeal they created a fake ghost account under our names I only found out because they reported it to the credit bureau and my score dropped 100 pts. No apology and they refuse to send a letter to the credit bureau about their error. This ... read more
This company does not take care of its clients. I leased my solar system in 2014. I now have six solar panels that do not work and need to be replaced. Solar power has said it's just weather related. I have a picture of the solar array that clearly shows six panels not working. I have called numerous times to Spruce Power to no aval, jet I still have to pay my agreed leased amount. I would like the BBB to take whatever action they can to resolve this complaint. To potential new customers please do not go into business with S... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,267 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.