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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys!
Spruce Power is Not the solar company you want to do business with. We originally did business with ********* out of Portland OR and they filed bankruptcy around 6/2018. There was an interim business ***** ***** Servicing that ended 3/11/2020. Then we began making payments to Energy Service Experts/Spruce and Energy Service experts company out of Houston TX. I called the company 1/22/22 to notify them of my husbands passing and to update the account. They Do Not call you back, they Do Not email you back, they Do Not have an ... read more
Spruce power purchased my solar panel lease and is my current "service" provider. Contractually they are required to service the system and keep it functional throughout the lease so that it generates consistent power of at least a minimum contractual amount per year. They also process the lease payments. My system stopped functioning (inverter failed - they last about 10 years, so this is expected) as of early December. They (unlike prior lease servicers) provide no way to actively monitor the system's performance, so there... read more
Business response:
Hello Steve, thank you for taking the time to share your feedback. We are sorry to hear about the frustration you described regarding the system being offline and the delay in service following your request for assistance. We understand how concerning it can be when you are expecting updates about a reported issue.Your feedback is important to us, and we will be sharing the details of your review with the appropriate team. An agent will be reaching out to you directly using the contact information associated with your accoun... read more
Actually ZERO stars. I am extremely disappointed that I am locked into a 25 year lease with this company for Solar. My system has been broken for over 6 months and all I can get from Customer service is your in the queue for our vendor who does the repairs. If the company they have engaged to do repairs cannot serve the customers, then Spruce Power should change vendors or do something. All calls can go no further than Customer service, of which there is no customer service just someone telling they can't help you. I want ou... read more
Spruce Power is incompetent. Life events team is not capable of doing their job. Been waiting 5 months for resolution....no one can help
I am simply adding to all the very negative reviews posted all over the Internet about Spruce Power. I have been trying to get them to sign off on a consent form for roof repairs for six weeks and their customer service is absolutely horrendous. Can't believe this company is still in business with such terrible service and all the negative reviews. If you're thinking about using them for solar power RUN AWAY, DON'T WALK, as fast as you can.
Horrible company. Customer service is the worst I have ever had to deal with in my lifetime. They find every excuse in the book to blow you off. Been waiting since June/July 2025 for someone to repair my system, which has been offline for over 6 months now. If you have a choice, do not get into business with this company!
My system has stopped working and yet spruce power will not do anything about it. This company is trash and I’m stuck with it because we bought our house with these stupid things on top. I’m probably going to have to get a lawyer to end this nonsense. If you have the option of not going into business with this company, don’t!
This company should not be allowed to be in business at all. They don't replybtonyour calls or emails. The individuals you do get to speak to know nothing and just delay you so their system would generate a new atomic bill then have the audacity to say you have an open balance and they can't assist you until the balance is settled. They refuse to service the solar unit but continue to request payments monthly. Trying to get rid of them is another issue. The delay tactics they employ is everything is we will get back to you i... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.3 star rating with 2,501 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.