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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys!
My solar system is not been working since June 30 2025, yet Spruce Power will not send someone out to check and fix this issue. When you call customer service they are not at all willing to assist. I have sent photos and called but still have not heard back from them. I think they should not be allowed to do business in New Jersey or any other state for that matter.
Fraudulent company. They have not resolved an extremely serious issue we raised in February, which caused our family to be displaced for a number of months. We've reached out weekly are are given the run around, told our issue is being looked into or escalated or worse, "resolved." I suspect this is a PURE financial company with ZERO infrastructure to support actual solar operations. It's been nine months and we can not get a productive response from anyone!!! They continued to bill us and then harass us for payment, though ... read more
I am a customer of Spruce Power and have been for quite a few years. They do not respond to calls or emails, I am still waiting for a response that I sent in August 2025 it is now November and I sent multiple messages asking them to get back to me along with pictures that they requested . They do not fix problems, yet they still collect my payment every month. Something needs to be done and they need to be held accountable and deal with their customers problems
My system has not worked in over four months. I was told I had to provide one year worth of utility company data indicating that the solar panels were no longer producing renewable energy. I provided them 16 months worth of data and they still haven’t dispatched a technician. I had over $1200 in credit with my utility company and now it’s down to $0. I guess there’s a reason why this company is not accredited with the Better Business Bureau. I will not pay a single cent to them until my system is fixed.
Please I need the office address for Spruce Power. They are criminals. I am a senior citizen and my not remembering sometimes to check my online bill payment with my bank. I made a mistake by paying double payment for over a year. They have $2,147.00 for me in extra payments that I did by mistake. They're holding on to my money and refuse to return it to me. I called until I am tired. I even having high blood pressure because of this i am going through with them t o get back my own money. I went into my bank account and chan... read more
Spruce Finance... how is this company still in business, and its executives not in jail ? The solar system on my house has not worked for most of 2 1/2 years. Spruce has used every trick/excuse not to dispatch someone to fix it, and here is why. Even when my equipment is producing ZERO for months at a time, Spruce power is still billing me. In addition to paying Spruce for absolutely nothing, I still need to buy power from my local electric company. What's their incentive to fix it if they are still charging me an not spendi... read more
Spuce Power is an absolute horrific company. I am surprised that the CEO ***** *****is still employed! My mother suffered from dementia the last few years of her life. She renewed her contract during this time and when she passed in June 2025 I was fully transparent with them and sent them the death certification and told them she did sign it during dementia but that I would keep the contract and make the monthly payments. Emails back and forth and I thought it was settled. A month ago I get a letter from Spruce Power's asse... read more
I have 2 inverters and 1 is defective. I initially contacted Spruce Power 4 months ago and through several emails, I had to provide pictures of my solar system. They never call you back. When I hear no response, I have to call them and then they say that they did not receive certain pictures. The current state of my repair ticket as I was told is that they are still looking for a dispatch company. They absolutely will not call you to update. I just called this morning and was told that there is NO update. This company is hor... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.1 star rating with 2,053 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.