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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys!
Spruce Finance... how is this company still in business, and its executives not in jail ? The solar system on my house has not worked for most of 2 1/2 years. Spruce has used every trick/excuse not to dispatch someone to fix it, and here is why. Even when my equipment is producing ZERO for months at a time, Spruce power is still billing me. In addition to paying Spruce for absolutely nothing, I still need to buy power from my local electric company. What's their incentive to fix it if they are still charging me an not spendi... read more
Spuce Power is an absolute horrific company. I am surprised that the CEO ***** *****is still employed! My mother suffered from dementia the last few years of her life. She renewed her contract during this time and when she passed in June 2025 I was fully transparent with them and sent them the death certification and told them she did sign it during dementia but that I would keep the contract and make the monthly payments. Emails back and forth and I thought it was settled. A month ago I get a letter from Spruce Power's asse... read more
I have 2 inverters and 1 is defective. I initially contacted Spruce Power 4 months ago and through several emails, I had to provide pictures of my solar system. They never call you back. When I hear no response, I have to call them and then they say that they did not receive certain pictures. The current state of my repair ticket as I was told is that they are still looking for a dispatch company. They absolutely will not call you to update. I just called this morning and was told that there is NO update. This company is hor... read more
I wonder why we (the customer) are held to the contract to the last letter, but Spruce Power doesn't. This company has cost me thousands of dollars because of in proper installation, not to building code. It has cost me $2000,00+ in repairs and another $7500.00 to have the solar panels removed by a company they say I must use. Part of the blame is on my city building inspector who signed off on it. There was no flashing or boot installed at the roof penetration areas (2), Plus billing problem and electric solar output. They ... read more
One star is more than enough for these scammers. They deserve a way lower rating. The customer service is a disaster, and they refuse to follow the agreement and provide info if you ask them about it - incompetent people. My advice - never go with them. Also, if you need to remove panels temporarily, these scammers don't allow a third party to remove panels and charge a huge amount, way above the market price. No wonder these scammers have low ratings
I have been trying to get my system fixed for the last 7 months, Each time I call they give me the same excuse, that they have put through a ticket and have dispatched the job, but no one in my area that they deal with has picked up the job yet, It does not take all this time to get someone out. yet when I said I would not pay the bill, I was told if I did not they would not fix my system. They old my I would be going against my contract. Yet they are not living up to their part of the contract by not fixing my system. They ... read more
worst company ever, looks to charge extra fees every time it can
No stars - absolutely horrible company I have 14 invertors that are not reporting and I have been trying to get them fixed for YEARS - I am tired of trying to resolve with them and an letting everyone know how truly ****** this company is
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,924 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.