This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys!
worst company ever, looks to charge extra fees every time it can
No stars - absolutely horrible company I have 14 invertors that are not reporting and I have been trying to get them fixed for YEARS - I am tired of trying to resolve with them and an letting everyone know how truly ****** this company is
They are SCAMMERS. We purchased a new home and they actually never turned on our solar panels that we have been paying monthly for. after almost 2 years of begging them to turn it on, they now want our energy bills from the last 12 months when clearly the panels are dead. Within this whole ordeal they created a fake ghost account under our names I only found out because they reported it to the credit bureau and my score dropped 100 pts. No apology and they refuse to send a letter to the credit bureau about their error. This ... read more
This company does not take care of its clients. I leased my solar system in 2014. I now have six solar panels that do not work and need to be replaced. Solar power has said it's just weather related. I have a picture of the solar array that clearly shows six panels not working. I have called numerous times to Spruce Power to no aval, jet I still have to pay my agreed leased amount. I would like the BBB to take whatever action they can to resolve this complaint. To potential new customers please do not go into business with S... read more
We complain . Everyone has the same experience with this company. My questions are... Who can help us? Who will help us? So many people are suffering, Will someone help us?
Spruce Power is running the ultimate con. They buy agreements and decide what parts of written, signed contracts they will honor. I have a leak in my roof under the panels, my lease agreement with Level Solar in 2016 states it is a $400 charge. Spruce has decided it is a "perk" they are not obligated to honor despite the contract stating that when the account is sold all obligations agreed to must be honored. The uproar that happened when I suggested under their premise I no longer needed to pay them was something to behold... read more
After reading the attached reviews I find it hard to believe this company is still in business. It is apparent that Spruce Power’s employees are disengaged from their customers and each other. They lack emotional intelligence and empathy and are both disrespectful and insensitive in their communications. My brother died suddenly in 2023. Via his trust, he bequeathed his house to his church, and Spruce Power was notified immediately of this action with an explaination of the property transfer, and was given the name of the ch... read more
They don't deserve a rating at all!!! Well, we know why this company is not accredited. They are the worst company to do business with. I have 6 microinverters that are not working. They are under warranty so Enphase sent them to me. Spruce told me once get microinverters, to take a picture of shipping label and send to them and they will get them fixed. I did what they said back in September. Now its been 2 months and still waiting for Spruce to have their Service Provider, Novasource, come out and replace them. Of course S... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.