Spruce Power

Steve ` 

on BBB

a year ago

I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys! 

Andre T 

on BBB

a week ago

Spruce Power is incompetent. Life events team is not capable of doing their job. Been waiting 5 months for resolution....no one can help 

George K 

on BBB

a week ago

I am simply adding to all the very negative reviews posted all over the Internet about Spruce Power. I have been trying to get them to sign off on a consent form for roof repairs for six weeks and their customer service is absolutely horrendous. Can't believe this company is still in business with such terrible service and all the negative reviews. If you're thinking about using them for solar power RUN AWAY, DON'T WALK, as fast as you can. 

Greg S 

on BBB

2 weeks ago

Horrible company. Customer service is the worst I have ever had to deal with in my lifetime. They find every excuse in the book to blow you off. Been waiting since June/July 2025 for someone to repair my system, which has been offline for over 6 months now. If you have a choice, do not get into business with this company! 

Chris F 

on BBB

3 weeks ago

My system has stopped working and yet spruce power will not do anything about it. This company is trash and I’m stuck with it because we bought our house with these stupid things on top. I’m probably going to have to get a lawyer to end this nonsense. If you have the option of not going into business with this company, don’t! 

Sherman H 

on BBB

a month ago

This company should not be allowed to be in business at all. They don't replybtonyour calls or emails. The individuals you do get to speak to know nothing and just delay you so their system would generate a new atomic bill then have the audacity to say you have an open balance and they can't assist you until the balance is settled. They refuse to service the solar unit but continue to request payments monthly. Trying to get rid of them is another issue. The delay tactics they employ is everything is we will get back to you i... read more

Amy S 

on BBB

a month ago

This is a terrible business. I believe they're predatory trying to give out loans to people who don't qualify such as myself. I've requested that they stopped calling me. I've blocked their number and yet they continue to call me. When I've asked them to remove my number they just hang up on me. I've requested that they validate that they've removed my number and they will not even do that. 

Evelyn L 

on BBB

2 months ago

My solar system is not been working since June 30 2025, yet Spruce Power will not send someone out to check and fix this issue. When you call customer service they are not at all willing to assist. I have sent photos and called but still have not heard back from them. I think they should not be allowed to do business in New Jersey or any other state for that matter. 

Dana B 

on BBB

2 months ago

Fraudulent company. They have not resolved an extremely serious issue we raised in February, which caused our family to be displaced for a number of months. We've reached out weekly are are given the run around, told our issue is being looked into or escalated or worse, "resolved." I suspect this is a PURE financial company with ZERO infrastructure to support actual solar operations. It's been nine months and we can not get a productive response from anyone!!! They continued to bill us and then harass us for payment, though ... read more