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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys!
Spruce Power acquired my contact from NJRCEV and I have had nothing but issues ever since. I have call numerous times to asked them to come out and check my system because of the Electric bill being so high and nothing in the house has changed. Which they reply with send us 12 months of prior electric bills and follow the troubling shoot instructions which Spruce Power email to me and also send in pictures of my panels and system. Am I suppose to climb on my roof. When Spruce took over my contact everything on the contact wo... read more
I acquired this property via foreclosure. The solar panels on the home are under a contract originally signed in July 2014 with Integrys Residential Solar, LLC, later transferred to Spruce Power. My home is currently in escrow. For nearly two months, I have been attempting to resolve the solar account by requesting a discounted system buyout or complete system removal. Despite calling customer service daily for two weeks and opening two cases (Case #********* and Case #*********), Spruce Power has completely stalled. *******... read more
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you experiencedtand your concerns regarding the buyout request and the communication you described. We have reviewed your account and it appears that these concerns have since been resolved. However, if you still have any questions or feel that the matter has not been fully addressed, please email us at customeradvocacy@sprucepower.com. We would be happy to review your concerns further and assist in any way we can.
Spruce Power has been an absolute nightmare to deal with since the day we bought our home. We closed on 5/31 and the sellers paid the solar balance in full. Our escrow officer communicated directly with Spruce Power to transfer the solar system into our name, and we were told the process was underway. Months later, the system is still not in our name and we still cannot use the solar we are paying for. The inverter has been stuck in a constant booting cycle since we moved in, and we have no idea if the system is even functio... read more
Business response:
*****, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the ownership transfer process, the reported system issues, and the communication you’ve received. We appreciate the opportunity to look into these concerns further. Please email us at customeradvocacy@sprucepower.com and include the name used to post this review, along with the full property address and/or the account number associated with the account, so we may review your account a... read more
No stars given because this is the absolute worst company in all solar companies to deal with. They have horrible customer service. Equipment breaks down and they take months and months to move on getting it fix, however they still want to send you an estimation of payment knowing the system has not generated at all. You can not speak to anyone to get real answer only the representatives that take the calls. The so call back office will not communicate with the public. They give out conflicting information with every status ... read more
Business response:
******, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding the reported system issues, billing, and the communication you've received. We strive to provide a positive customer experience and would appreciate the opportunity to review your concerns further. Please email us at customeradvocacy@sprucepower.com and include the name used to post this review, along with the full property address and/or the account number associated with the account... read more
The worse Financial Institute I have ever dealt with. Locked out of my account for over a month. Both in mobile banking and website How are they allowed to operate in this manner????
Business response:
Hello *********, we’re sorry to hear about the frustration you’ve experienced. However, we believe this review may have been left for the wrong Spruce, as we are a solar company and not a bank.
If zero stars were an option, that’s exactly what this company would get. Avoid Spruce Power at all costs. My system has been down since July 2025. It is now March 2026, eight months later, with absolutely no resolution. Meanwhile, my energy bills continue to climb every single month because their system isn’t functioning. I have contacted Spruce repeatedly and gotten nowhere. The only action taken was sending a technician who dropped off a replacement inverter—yet there has been zero communication about when, or if, it will... read more
Business response:
********, we’re currently reviewing your account. One of our dedicated agents will reach out to you via the email on file to assist further.
Complaint Against: Spruce Power I am filing this complaint to document delays and poor service during a solar transfer required for a home purchase. Spruce Power delayed issuing the transfer agreement despite repeated follow-ups. When they finally sent it, the document was incorrect. We notified them immediately, but it took over a week to correct. They missed their stated deadline, putting our home closing at risk. Customer service refused to escalate the issue, would not allow us to speak to a manager, and we were hung up ... read more
Spruce Power is Not the solar company you want to do business with. We originally did business with ********* out of Portland OR and they filed bankruptcy around 6/2018. There was an interim business ***** ***** Servicing that ended 3/11/2020. Then we began making payments to Energy Service Experts/Spruce and Energy Service experts company out of Houston TX. I called the company 1/22/22 to notify them of my husbands passing and to update the account. They Do Not call you back, they Do Not email you back, they Do Not have an ... read more
Business response:
Hello, thank you for taking the time to share your experience. We are very sorry to hear about the challenges you described and would also like to extend our sincere condolences for your loss. We understand how important it is to have clear communication and timely updates regarding your account. Your feedback is important to us, and we will be passing your information along to one of our dedicated agents. The agent will be reaching out to you via the email on file to assist further.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,222 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.