Spruce Power

Steve ` 

on BBB

a year ago

I spoke to an Alejandra C in the asset recovery dept regarding a late from a year ago. She took the time to research the issue and see that the billing dept had just switched software and that I was on auto payment so it definitely wasnt my fault. There are all kinds of issues with customer service these days and it was very impressive to hear all this. They did a great job! Thank you guys! 

JohnO N 

on BBB

a week ago

My system has not worked in over four months. I was told I had to provide one year worth of utility company data indicating that the solar panels were no longer producing renewable energy. I provided them 16 months worth of data and they still haven’t dispatched a technician. I had over $1200 in credit with my utility company and now it’s down to $0. I guess there’s a reason why this company is not accredited with the Better Business Bureau. I will not pay a single cent to them until my system is fixed. 

Paulette B 

on BBB

2 weeks ago

Please I need the office address for Spruce Power. They are criminals. I am a senior citizen and my not remembering sometimes to check my online bill payment with my bank. I made a mistake by paying double payment for over a year. They have $2,147.00 for me in extra payments that I did by mistake. They're holding on to my money and refuse to return it to me. I called until I am tired. I even having high blood pressure because of this i am going through with them t o get back my own money. I went into my bank account and chan... read more

ROBERT w 

on BBB

4 weeks ago

Spruce Finance... how is this company still in business, and its executives not in jail ? The solar system on my house has not worked for most of 2 1/2 years. Spruce has used every trick/excuse not to dispatch someone to fix it, and here is why. Even when my equipment is producing ZERO for months at a time, Spruce power is still billing me. In addition to paying Spruce for absolutely nothing, I still need to buy power from my local electric company. What's their incentive to fix it if they are still charging me an not spendi... read more

Patricia B 

on BBB

4 weeks ago

Spuce Power is an absolute horrific company. I am surprised that the CEO ***** *****is still employed! My mother suffered from dementia the last few years of her life. She renewed her contract during this time and when she passed in June 2025 I was fully transparent with them and sent them the death certification and told them she did sign it during dementia but that I would keep the contract and make the monthly payments. Emails back and forth and I thought it was settled. A month ago I get a letter from Spruce Power's asse... read more

Hoang L 

on BBB

a month ago

I have 2 inverters and 1 is defective. I initially contacted Spruce Power 4 months ago and through several emails, I had to provide pictures of my solar system. They never call you back. When I hear no response, I have to call them and then they say that they did not receive certain pictures. The current state of my repair ticket as I was told is that they are still looking for a dispatch company. They absolutely will not call you to update. I just called this morning and was told that there is NO update. This company is hor... read more

Anthony M 

on BBB

2 months ago

I wonder why we (the customer) are held to the contract to the last letter, but Spruce Power doesn't. This company has cost me thousands of dollars because of in proper installation, not to building code. It has cost me $2000,00+ in repairs and another $7500.00 to have the solar panels removed by a company they say I must use. Part of the blame is on my city building inspector who signed off on it. There was no flashing or boot installed at the roof penetration areas (2), Plus billing problem and electric solar output. They ... read more

Dima B 

on BBB

2 months ago

One star is more than enough for these scammers. They deserve a way lower rating. The customer service is a disaster, and they refuse to follow the agreement and provide info if you ask them about it - incompetent people. My advice - never go with them. Also, if you need to remove panels temporarily, these scammers don't allow a third party to remove panels and charge a huge amount, way above the market price. No wonder these scammers have low ratings 

Maryann S 

on BBB

3 months ago

I have been trying to get my system fixed for the last 7 months, Each time I call they give me the same excuse, that they have put through a ticket and have dispatched the job, but no one in my area that they deal with has picked up the job yet, It does not take all this time to get someone out. yet when I said I would not pay the bill, I was told if I did not they would not fix my system. They old my I would be going against my contract. Yet they are not living up to their part of the contract by not fixing my system. They ... read more