Spruce Power

Frances S 

on BBB

10 months ago

We complain . Everyone has the same experience with this company. My questions are... Who can help us? Who will help us? So many people are suffering, Will someone help us? 

Angela C 

on BBB

11 months ago

Spruce Power is running the ultimate con. They buy agreements and decide what parts of written, signed contracts they will honor. I have a leak in my roof under the panels, my lease agreement with Level Solar in 2016 states it is a $400 charge. Spruce has decided it is a "perk" they are not obligated to honor despite the contract stating that when the account is sold all obligations agreed to must be honored. The uproar that happened when I suggested under their premise I no longer needed to pay them was something to behold... read more

Gary F 

on BBB

a year ago

After reading the attached reviews I find it hard to believe this company is still in business. It is apparent that Spruce Power’s employees are disengaged from their customers and each other. They lack emotional intelligence and empathy and are both disrespectful and insensitive in their communications. My brother died suddenly in 2023. Via his trust, he bequeathed his house to his church, and Spruce Power was notified immediately of this action with an explaination of the property transfer, and was given the name of the ch... read more

Cheryl O 

on BBB

a year ago

They don't deserve a rating at all!!! Well, we know why this company is not accredited. They are the worst company to do business with. I have 6 microinverters that are not working. They are under warranty so Enphase sent them to me. Spruce told me once get microinverters, to take a picture of shipping label and send to them and they will get them fixed. I did what they said back in September. Now its been 2 months and still waiting for Spruce to have their Service Provider, Novasource, come out and replace them. Of course S... read more

Rosemary H 

on BBB

a year ago

I had my taxes done at HR block. I received a refund of 3400 bucks and did not have my check account with me and you got a refund in 10 days if you put it on this Spruce card. It has been sitting in that account since the beginning of the year. In the last three months someone used the card and spent 400 buck. I just noticed it and disputed it and they sided with scammers. Of course I closed the account with 400 bucks less. NEVER use the ** *****Spruce refund card. What a joke. 

Ilyse H 

on BBB

a year ago

I am beyond annoyed! This company can NEVER GET IT RIGHT. They reported me to the credit bureaus yet I WAS NEVER DELINQUENT. I spoke with a representative of the company who apparently no longer works for the company and this issue was to be removed from my reports yet it is still on my report. This is not the only issue I have with this company and I am not alone. This company is notorious for their billing issues and their lack of acknowledgment for their refusal to follow thru on the contracts signed! They are THE WORST !... read more

Jeffrey L 

on BBB

a year ago

Why can't I leave zero stars? What a pathetic group. They take the money from the solar credits and do nothing for customers. Our system has been operating with 1 of the 2 inverters offline for almost a year. They didn't find it, I did. They were impossible to get out here to investigate the issue. Once they did they saw the offline inverter then took a month to get a replacement part. Now they are saying it will take 5 months to get credits back for the loss of generation. This company is pathetic and should be forced out o... read more

Kerry E 

on BBB

a year ago

I would love if someone at their company would address my billing issues. I have provided proof of payment several times, sent them spreadsheets, bank statements etc and they continue to threaten me and never look at the information I sent. They have tacked on late fees on invoices that were never sent. After finally getting all of the invoices and paying them the moment I get them, they continue to Harris’s me for non payment and late fees 

Terri J 

on BBB

a year ago

SPRUCE is the worst! It is impossible to get help despite multiple calls. My solar panels are paid off and have not been working properly for 3 years. They admit they are under producing and give a nominal refund check at the end of the year but it nowhere near covers the expense of the electric bill. I have had multiple calls and emails to get technicians out. I was told repair people are a 3rd party business and will contact me in a FEW WEEKS to set up an appointment. They either never contact you or show up once you have ... read more