Spruce Power

Leslee M 

on BBB

a year ago

Imagine paying thousands of dollars to lease a solar system. You have paid upfront and owe nothing. You have a warranty stating that any defect in, or breakdown of, materials or components will be promptly repaired. The unit (inverter), which runs the system has a fan failure. You call the company. Two months later, (after multiple follow up calls and emails), a technician comes to evaluate the problem. He notifies the company of the fan failure. The company then tells you there is a “world wide shortage” of the part needed ... read more

Suzy M 

on BBB

a year ago

They lie and say your system is working fine after a third party they hired say its off., the client sends bilss and pictures 

Michael R 

on BBB

a year ago

As with all other reviews in this site, I did not choose them as a company, they took over for a previous provider. They acknowledge that my hardware is bad but have been dragging their feet for months. The customer service is horrible 

David O 

on BBB

a year ago

Absolutely HORRIBLE customer service. All I needed is a buyout or purchase amount. I was sent to "asset recovery". They won't issue a buyout amount until a payment was made. My account is current and I DO NOT have a past due amount. My account is always electronically debited by SPRUCE! They do NOT want you to be able to get out of your contract and will make it as difficult as possible. 

Genevieve A 

on BBB

a year ago

The absolute worst company ever!! Our solar keeps tripping! I can’t tell you how many times we have called! I’m worried now , we live in NJ and experiencing a heat wave! My husband was a lineman and he said this can cause a fire!! Our house backs up to a vast wooded area! Not only did we pay 250.00 for solar we had to pay the electric company 275.00 for a 1000 square foot house!! I’m looking for a lawyer!! 

Sandra s 

on BBB

a year ago

SPRUCE POWER IS BY FAR THE WORST SOLAR COMPANY IN THE WORLD. I HAVE BEEN FIGHTING WITH THEM FOR CLOSE TO A YEAR AND THEIR CUISTOMER SERVICE IS HORRIBLE. THE TOOK OVER THE CO0MPANY I BOUGHT MY SOLAR PANEL FROM. I HAVE HAD NUMEROUS PEOP[LE OUT TO CHECK THEM AND IT WAS SAID TO BE AN INVERTER. THEYT REPLACE THE INVERTER AND THEY ARE STILL DOWN. I AM SO FRUSTATED WITH THIS COMPANY AND THEIR CUSTOMER SERVICE. I WOULD LIKE TO KNOW IF THEY ARE GOING TO P[AY MY ELECTRIC BILL BECAUSE MY PANELS ARE NOT WORKING. I THINK THWY ARE DRAGGIN... read more

Nicole B 

on BBB

a year ago

Worst company to ever exist. We are only working with them as our original solar owners went bankrupt. I did not choose them, and wouldn’t offer them to my worst enemy. Their customer service is a -10. Possibly a -100. They show I have 8 missed payments. I ask for proof, since i have their THANK YOU FOR YOUR PAYMENT email, and shocker, no one knows why it shows missed payments. No one can help me understand why they reported it to my credit, no one can help me figure out why i have random missed amounts. Not the amount due, ... read more

Cheryl S 

on BBB

a year ago

Spruce power is absolutely horrible. .the solar has been broken for a year and a half .They admit it hasn't worked and they still have not fixed it. 

Stephanie L 

on BBB

a year ago

Spruce Power had gotten better about their billing and customer service. But I just made a call to a rep. (Mr. Michael) who was talking above me and wouldn't let me explain why I had questions on my latest bill. I asked for his supervisor and he told me he would tell me the same thing. He kept talking above me and when I said transfer me to a supervisor. He said that is what he wanted to do in the first place. Unbelievable. I so regret dealing with these unprofessional people that don't want to listen to you. I am selling my... read more