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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spruce Power is the absolute worst. Their faulty connection of the solar to my electrical box nearly burnt my house down due to using materials that are not up to code and obviously a fire hazard. They refuse to fix this and additionally, almost jeopardized the sale of the home I purchased as their response time is the worst I've ever experienced.
If I thought leaving all stars blank would register I certainly would give that, or negative. I need my roof replaced. Spruce sent instructions for temporary removal/ reinstallation of the solar panels. I contacted the list of approved vendors. I was quite taken back when the number given to me far exceeded the $400 quoted on my original contract with Level Solar. On January 19, 2024, I had a long, frustrating conversation with your a representative and "supervisor". Both were adamant that Spruce Power is not responsible for... read more
It's disgraceful that a broken box cover and a meter that is not attached properly to the house is taking over 6 months to be replaced/fixed. This is just one of many problems i've had dealing with this company. Multiple customer service agents handle one issue as shown by any email threads I have. Long wait times when calling customer service. It's a shame that I do not have a choice as to which company my money goes to each month when I pay the lease. I'm stuck with this company.
Their 'asset recovery' team is so clueless. They tell you one thing and make up stories as they go along. I closed on my home in late November 2023. They are trying to bill me for the October 'production' and part of November 2023 production, which clearly should be the previous owner's responsibility. Although the first person i spoke with at Spruce acknowledged this included October 2023 production and part of November 2023 production, they stated i had to be responsible since it wasn't 'due' at the time for the previous o... read more
First of all, if I could provide a negative rating I would, however it's not possible, so 1 start it'll be. My complaint is very similar to those listed. The customer service is the worst I've ever encountered. In fact, I've never been exposed to anything like this. I've spent nearly a year trying to have my account corrected with no results. I one time spoke with a male who put me on hold for an extended time and actually researched my account and found an $89 mistake on Spruce's side. He assured me he'd refer this for furt... read more
I have ******solar panels through *********. About a year ago or so Spruce Power assumed ownership of this company. In July 2023, they identified a malfunction with the system - it was not generating any power or reporting anything to the electric company. In August, one of their contracted solar repair people came out and identified the issue as a broken invertor. The estimated time to repair was 3 weeks (9/21/23). I shave contacted Spruce numerous times and spoke with a person (Fernando) who identified himself as a manager... read more
The worst Solar company out there. Customer service is disgusting. They are never accomodating,.I have had many issues that have never been resolved.
I concur with the other 44 respondents. I have had the following issues with Spruce Power and would like to see a Class Action Law suit for Northern California customers. My issues: 1) I have auto pay and received paper invoices which stated "you are currently enrolled in autopay and this invoice is for your info only". But I wasn't seeing charges to my credit card. On the 2nd such month I called them to find out the card had renewed and they didn't have the updated expiration. I provided the new info and asked them to clear... read more
I am still waiting for our annual payment for non production months. Their customer service sucks.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,850 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.