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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their 'asset recovery' team is so clueless. They tell you one thing and make up stories as they go along. I closed on my home in late November 2023. They are trying to bill me for the October 'production' and part of November 2023 production, which clearly should be the previous owner's responsibility. Although the first person i spoke with at Spruce acknowledged this included October 2023 production and part of November 2023 production, they stated i had to be responsible since it wasn't 'due' at the time for the previous o... read more
First of all, if I could provide a negative rating I would, however it's not possible, so 1 start it'll be. My complaint is very similar to those listed. The customer service is the worst I've ever encountered. In fact, I've never been exposed to anything like this. I've spent nearly a year trying to have my account corrected with no results. I one time spoke with a male who put me on hold for an extended time and actually researched my account and found an $89 mistake on Spruce's side. He assured me he'd refer this for furt... read more
I have ******solar panels through *********. About a year ago or so Spruce Power assumed ownership of this company. In July 2023, they identified a malfunction with the system - it was not generating any power or reporting anything to the electric company. In August, one of their contracted solar repair people came out and identified the issue as a broken invertor. The estimated time to repair was 3 weeks (9/21/23). I shave contacted Spruce numerous times and spoke with a person (Fernando) who identified himself as a manager... read more
The worst Solar company out there. Customer service is disgusting. They are never accomodating,.I have had many issues that have never been resolved.
I concur with the other 44 respondents. I have had the following issues with Spruce Power and would like to see a Class Action Law suit for Northern California customers. My issues: 1) I have auto pay and received paper invoices which stated "you are currently enrolled in autopay and this invoice is for your info only". But I wasn't seeing charges to my credit card. On the 2nd such month I called them to find out the card had renewed and they didn't have the updated expiration. I provided the new info and asked them to clear... read more
I am still waiting for our annual payment for non production months. Their customer service sucks.
Worse customer service I’ve encountered in my adult life. I pay my bills early and these knuckleheads continue to bill me over and over again for payments I’ve already made. To contact them and try to speak to someone is a nightmare as well. Endless phone loops, no helpful people whatsoever. I’m going to cut my losses and remove this crap on my roof. I’ll go with a legitimate solar company. These guys are bad news and could care less about taking care of their clients. Buyer Beware
Our solar was down from 3/2022 and finally fixed 7/2023. This company expects us to pay solar when the system has been down and not producing for 1 year and 4 months and not giving us a revised Bill. I was paying for my utility bill also. They were estimating my monthly invoice. The inventer and meter was replaced in July , which is needed to prduced. They said they only purchased part of my contract from One Roof, which was missing the warranty part. I signed only one solar contract. They are getting over on people and not ... read more
If I could have given this a negative 5 rating I would! Spruce took over my contract from direct energy. As of today my roof and inside my home has been severely damaged. I contacted them to fix the leak and damage per contract! They informed me since they took over that they will not take any responsibility! I’ve also filed a complaint with the attorney general. Now in the process of having everything fixed through my insurance company. I have to have the panels and everything removed to have my entire roof replaced and the... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,833 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open on Monday at 8:00 a.m.