Sundance Vacations

JEFFREY S. 

on Birdeye

7 years ago

Worst experience of my life. Totally ruined my family’s vacation. Checked out of the room as soon as I got there and stayed at a different resort the entire week. Will never travel with Sundance again. 

Jonelle I. 

on Birdeye

7 years ago

The condo was badly in need of repairs. Walk-in shower had mold growing in corners. Balcony carpet was dirty, stained and very badly worn. Great location. Hopefully this can be upgraded. 

NIRVANA M. 

on Birdeye

7 years ago

The property rented out was in a very bad condition. Bedding was not washed, fridge and bathroom was rusted, and bed and sleeper couch , bathroom was old and dirty. I don’t see how we should be paying money to rent something so debilitated. We were not able to stay the whole week. This is just bad service, because we paid a lot for the plan and still pay yearly fee and booking fee. Definitely not worth it. 

Charles K. 

on Birdeye

7 years ago

So far this is the worst condo condition that we stayed in so far through Sundance/TAN. We stayed in Hawaii and Hilton Head and both were pretty nice. The AC was not working when we arrived (very hot) and we had to sleep without AC the first night (Friday night) after check in. A maintenance man came the next morning but did not know anything about HVAC. He said a vendor would come by to repair it. Later on Saturday the AC was charged temporary until the leak was repaired. The next day or so they came by and repaired ... read more

Charles A W. 

on Birdeye

7 years ago

I thought the house itself was nice. Check in was aggravating. They made us wait because we arrived early. Said house was ready but couldnt check in until 4 exactly. First time we ever encountered such a check in since we started using Sundance. And the girl was not very pleasant about it either. Once we settled in I called the 800 service # because the owner didnt reconnect cable or WiFi for the season. Was told they would contact owner and take care of it. Called at least three more times and was told there were other high... read more

William B. 

on Birdeye

7 years ago

The rooms were very dirty. We found 10 roaches during our stay. Housekeeping only comes by once a week to clean for 5 minutes, and the dirt accumulates. Not enough clean towels. Towel exchange should be standard. Bed was uncomfortable and very squeaky. Freezer was very loud. Light in fridge didn’t work. Washer was out-of-order for over a month. Did not feel particularly welcomed or excited upon arrival. Not enough guest information, and the information we were given was unreliable. 

Carole S. 

on Birdeye

7 years ago

Ocean pines..3 Crows Nest Lane..was not up to usual Tans standards. Very outdated...Not cleaned real well. Master bedroom shower had hair and black gunk at drain. Moved coffee table for someone to sleep on couch, dirty and had what looked like pieces of dog treats under it. A few bugs in both bathrooms. . Curtains in dining, living rooms were off some of the hooks, messy looking. WiFi info was incorrect, kept trying it and I finally called and got correct info. Fyi....drippy sink, cannot imagine what your water bill ... read more

Sonja Moseley-Whitson & Cheryl B. 

on Birdeye

7 years ago

What I didn’t like was the carpet in bedrooms were extremely filthy with large soiled spots all over—need to be replaced. The mattress was soiled on the side where someone spilled something on it mattress needs to be replaced before anyone else use them. Should replace the old bed linen. We purchased our own linen to sleep on. The shades were missing from the sliding glass doors in the front room and the bedrooms. The balcony had chairs that needed to be replaced. The paint on the chairs were clinging to our clothe... read more

Rena Corey Gilmore F. 

on Birdeye

7 years ago

lack of organization.