Sundance Vacations

Charles K. 

on Birdeye

7 years ago

So far this is the worst condo condition that we stayed in so far through Sundance/TAN. We stayed in Hawaii and Hilton Head and both were pretty nice. The AC was not working when we arrived (very hot) and we had to sleep without AC the first night (Friday night) after check in. A maintenance man came the next morning but did not know anything about HVAC. He said a vendor would come by to repair it. Later on Saturday the AC was charged temporary until the leak was repaired. The next day or so they came by and repaired ... read more

Charles A W. 

on Birdeye

7 years ago

I thought the house itself was nice. Check in was aggravating. They made us wait because we arrived early. Said house was ready but couldnt check in until 4 exactly. First time we ever encountered such a check in since we started using Sundance. And the girl was not very pleasant about it either. Once we settled in I called the 800 service # because the owner didnt reconnect cable or WiFi for the season. Was told they would contact owner and take care of it. Called at least three more times and was told there were other high... read more

William B. 

on Birdeye

7 years ago

The rooms were very dirty. We found 10 roaches during our stay. Housekeeping only comes by once a week to clean for 5 minutes, and the dirt accumulates. Not enough clean towels. Towel exchange should be standard. Bed was uncomfortable and very squeaky. Freezer was very loud. Light in fridge didn’t work. Washer was out-of-order for over a month. Did not feel particularly welcomed or excited upon arrival. Not enough guest information, and the information we were given was unreliable. 

Carole S. 

on Birdeye

7 years ago

Ocean pines..3 Crows Nest Lane..was not up to usual Tans standards. Very outdated...Not cleaned real well. Master bedroom shower had hair and black gunk at drain. Moved coffee table for someone to sleep on couch, dirty and had what looked like pieces of dog treats under it. A few bugs in both bathrooms. . Curtains in dining, living rooms were off some of the hooks, messy looking. WiFi info was incorrect, kept trying it and I finally called and got correct info. Fyi....drippy sink, cannot imagine what your water bill ... read more

Sonja Moseley-Whitson & Cheryl B. 

on Birdeye

7 years ago

What I didn’t like was the carpet in bedrooms were extremely filthy with large soiled spots all over—need to be replaced. The mattress was soiled on the side where someone spilled something on it mattress needs to be replaced before anyone else use them. Should replace the old bed linen. We purchased our own linen to sleep on. The shades were missing from the sliding glass doors in the front room and the bedrooms. The balcony had chairs that needed to be replaced. The paint on the chairs were clinging to our clothe... read more

Rena Corey Gilmore F. 

on Birdeye

8 years ago

lack of organization. 

Susan B. 

on Birdeye

8 years ago

The screen door was busted re-reported it but nobody came to fix it the place is old and smelled moldy.there were cracks in the living room ceiling which will eventually come down. There was a line into the chair underneath it dragging on the floor. The chairs were spotted and dirty I put a towel want to sit on the chair so that Greece wouldn't come through on my clothes. There were no bathmats for when you stepped out of the tub I slipped on the tile floor. My daughter and her husband were extremely disappointed in the pla... read more

Jameelibn M. 

on Birdeye

8 years ago

I called several times about the water in the master bedroom that smelled like poop. It was the worst smell ever. 

Brian H. 

on Birdeye

8 years ago

We couldn't find much to do. Some of the things we tried to do, we couldn't find. The remote for the DVD player didn't work. The wifi was weak or nonexistant. There were no lights on when we arrived at the property in the dark to check in. There was a cockroach in the kitchen. The roof in the living room leaked when it rained. The mattress was hard.