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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The surprise ford dealership has a trustworthy service team and Lorenzo the mechanic was very knowledgeable and very helpful. My service writer Joseph was great. Thank you. John Melcarek
These guys are great. Fixed me right up
I didn't know i was supposed to let them know about washing the vehicle. Every other dealership has always washed it without me telling them. They would ask me if I wanted it washed
Business response:
We are privileged to serve you and appreciate your feedback about the vehicle washing service. We understand that communication about washing preferences can vary between service experiences. Your input helps us recognize that we can improve by asking each customer about their washing preferences upfront, just as you've experienced elsewhere. Thank you for bringing this to our attention - it helps us provide better service for all our customers. We're glad you chose Surprise Ford and hope your vehicle continues to serve you ... read more
Great customer service and very informative
Took care of my problem and advised me every step of the way
Business response:
We are pleased to hear about your positive experience with our service team. It's wonderful to know that we were able to resolve your issue while keeping you informed throughout the entire process. Your feedback about our communication and problem-solving approach means a great deal to us at Surprise Ford. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Good service and great communication
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about our excellent service and clear communication means so much to us at Surprise Ford. We understand how important it is to feel well-informed throughout your experience, and we're delighted that our team provided you with the quality support you deserved. Thank you for taking the time to share your thoughts - it truly makes our day to know we met your expectations.
Professional staff, very accommodating. Completed the job as promised and on time.
Business response:
Thank you for taking the time to share your experience with our team. We truly appreciate your feedback about our staff's professionalism and willingness to work with you. It means so much to hear that we delivered the service as expected and met your timeline. Your satisfaction is what drives us to maintain these high standards, and we look forward to continuing to provide you with reliable service whenever you need us.
I went in for my first oil change and service on my new Ranger. Waiting area was clean and quiet and the service was done in a timely manner.
Business response:
Thank you for taking the time to share your experience with your first oil change and service on your new Ranger. We're delighted to hear that our waiting area provided you with a comfortable environment and that we completed your service efficiently. Your feedback about the clean, quiet space and timely service means a great deal to us at Surprise Ford. We appreciate your trust in us for maintaining your vehicle and look forward to continuing to provide you with excellent service for all your future automotive needs.
Service was done as required. Took longer than expected.
Business response:
Thank you for taking the time to provide feedback about your service experience. We truly appreciate that the work was completed to meet your needs and standards. We understand that timing is important to our customers, and we recognize that your service appointment extended beyond what you anticipated. Your feedback helps us continue to improve our processes and better serve our customers. We value your business and hope to provide you with an even smoother experience during your next visit.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,883 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.