Surprise Ford's cover image

This profile has been claimed by the business owner or representative.

Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

Get directions
WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,795 reviews
Select a rating
2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
a day ago

Excellent customer service and care. 

2018 FORD FUSION SE Owner's profile image
2018 FORD FUSION SE Owner 
a day ago

Forth time I took the car in for check engine light. Each time it was some different with the fuel purge system. I was not happy that I had to pay for the labor again and that they only seemed to be only fixing the symptom and not the root cause. I pleaded my concern and to my surprise they found the cause and repaired the issue at no charge. Thank you Joe for going to bat for me. 

Business response:

We're glad our team identified and resolved the root cause of your fuel purge system issues. We understand how frustrating recurring problems can be and appreciate your persistence. It's wonderful that our commitment to making things right resulted in a positive outcome. Your experience demonstrates our dedication to standing behind our work and ensuring customer confidence. 

2019 FORD F250 SUPER DUTY Owner's profile image
2019 FORD F250 SUPER DUTY Owner 
a day ago

Excellent service, always on schedule given , Dave is the best.! 

2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper's profile image
2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper 
a day ago

Great support, options, and overall experience! 

Sheryl J.'s profile image
Sheryl J. 
2 days ago

Surprise AZ ford has an excellent service dept, good communication, friendly and informative 

2010 FORD MUSTANG GT Owner's profile image
2010 FORD MUSTANG GT Owner 
2 days ago

Easy to schedule appointment and great service with no surprises. 

2021 FORD EXPLORER ST Owner's profile image
2021 FORD EXPLORER ST Owner 
3 days ago

They finished it in a timely manner 

2023 LINCOLN NAUTILUS RESERVE Owner's profile image
2023 LINCOLN NAUTILUS RESERVE Owner 
4 days ago

Excellent staff and service by the entire crew. 

2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
4 days ago

Friendly service, easy to schedule service 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,795 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.