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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I appreciate the level of experience with the service team especially my Service Advisor Joseph Hough.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our service team. Your recognition of the expertise and professionalism you received means so much to us. It's fantastic to know that your service advisor provided you with exceptional care and made such a positive impression. We truly value customers like you who take the time to share their experiences, and we're proud to have earned your trust. Thank you for choosing Surprise Ford for your automotive needs.
Personable and friendly advisors
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your kind words about our advisors being personable and friendly truly mean the world to us. We work hard to create a welcoming environment where every customer feels valued and comfortable. It's fantastic to know that our team made such a positive impression during your visit. Thank you for taking the time to share your feedback - it helps us continue providing the excellent service that our customers deserve. We're grateful to have you as part of the Su... read more
Fast courteous service done on Thanksgiving weekend!
Business response:
We are pleased to hear about your positive experience with our quick and courteous service during the holiday weekend. Your appreciation for our team's dedication means so much to us, especially knowing we could take care of your needs when you needed it most. Thank you for choosing Surprise Ford and for taking the time to share your feedback with us.
Great customer service John was on top of everything that my car needed
Business response:
We are delighted to hear about your positive experience with our customer service team. It's wonderful to know that John provided such attentive care and made sure your vehicle received everything it needed. Your feedback about our team's thoroughness and dedication means a great deal to us at Surprise Ford. We're committed to delivering this level of service to all our customers, and it's rewarding to see that commitment recognized. Thank you for choosing us for your automotive needs.
John was great! Always very helpful!
Business response:
We are honored to hear about your positive experience with our team. It's wonderful to know that John provided you with the helpful service you needed. Having supportive staff who go above and beyond makes all the difference, and we're glad he could assist you effectively. Your feedback about his consistent helpfulness means a great deal to us at Surprise Ford. We appreciate you taking the time to share your experience and look forward to continuing to serve you well in the future.
Joe is awesome. Prefer not to work with anyone else
Business response:
We are thrilled to hear about your wonderful experience with our team member! Your loyalty and trust mean everything to us at Surprise Ford. It's fantastic to know that you've found someone who consistently provides the exceptional service you deserve. We're grateful for customers like you who recognize and appreciate the dedication our staff brings to every interaction. Thank you for taking the time to share your positive feedback.
It was fine, just a routine visit. The staff was nice enough.
Business response:
Thank you for your honesty about your recent experience with us. We're glad to hear that our team treated you well during your routine visit. Your feedback helps us understand what matters most to our customers, and we truly value you taking the time to share your thoughts. We appreciate your business and look forward to continuing to serve you.
The work was on a fleetwood motorhome 7.3 engine. Just call them in a few days I was in. Service was great, parts came in a few days. Work was done in a few days after. This is the service I like. Will be going back if I need to. Thank you .
Business response:
Thank you for your review and for sharing your experience. We are happy to hear that our team was able to get you scheduled quickly and that both the parts arrival and completion of work happened within just a few days. Your satisfaction with the efficient service timeline means a great deal to us at Surprise Ford. We truly appreciate customers like you and look forward to serving you again whenever you need assistance with your vehicle.
Nice and easy.............................
Business response:
We greatly appreciate your feedback about how smooth and straightforward your experience was with us. It's wonderful to hear that we made the process simple for you. Your satisfaction means everything to our team, and we look forward to serving you again in the future.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,795 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.