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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very professional. Highly recommend!
Business response:
Thank you for taking the time to share your wonderful feedback about your experience with us. Your kind words about our professional service mean so much to our team. We truly appreciate customers like you who recognize the care and expertise we put into every interaction. Your recommendation is the highest compliment we could receive, and it motivates us to continue delivering exceptional service to all our customers.
Terrific service advisor and technician that worked on my vehicle. Both were very knowledgeable and personable. The technician did a terrific job wiring my off-road lights.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our service team. It sounds like both our service advisor and technician made a great impression with their expertise and friendly approach. We're especially pleased to know that the off-road light installation was completed to your satisfaction. Your feedback about the quality of work and the personable nature of our team means so much to us. Thank you for choosing Surprise Ford and for taking the time to share your positive experience.
Zac was super helpful and kept me posted on progress
Business response:
We are delighted to hear about your positive experience with our team. Having someone who keeps you informed throughout the process makes such a difference, and we're glad that level of communication stood out during your visit. Your feedback about the helpful service you received means a lot to us at Surprise Ford. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
I had good customer service. Always take my car there.
Business response:
We are grateful for your continued trust in bringing your vehicle to us for service. Your loyalty as a regular customer means everything to us, and we appreciate you taking the time to share your positive experience. It's wonderful to hear that our team consistently provides you with the quality service you deserve. We look forward to continuing to serve you for many years to come.
Everything went smoothly. No complaints
Business response:
We are delighted to hear that your experience with us was seamless and met your expectations. Your satisfaction with the process means everything to our team at Surprise Ford. We truly value customers like you who take the time to share their positive experiences, and we look forward to continuing to serve you and your 2023 Ford Escape ST Line in the future.
Daniel was a great service advisor
Business response:
Thank you for the wonderful feedback about Daniel! We're thrilled to hear he provided excellent service as your advisor. We truly appreciate customers like you who recognize our outstanding team members. Thank you for choosing Surprise Ford for your 2020 Ford Escape SEL's service needs.
They took great care of my truck.
Business response:
Thank you for choosing Surprise Ford! We're pleased our service team could provide exactly what you needed for your truck. Your satisfaction means a great deal to us.
Excellent customer service! My advisor gave me excellent information about my truck and recommended the service I need to maintain my Truck
Business response:
Thank you for the positive feedback! We're thrilled that your advisor provided excellent information and maintenance recommendations for your truck. Your satisfaction with our customer service means everything to us at Surprise Ford. We appreciate you sharing your experience and look forward to serving you for years to come.
Had to return for additional work which probably could have been discovered on the first repair.
Business response:
Thank you for your feedback. We understand that returning for additional work is inconvenient, and we recognize a more thorough initial inspection could have identified all necessary repairs during your first visit. Your input helps us improve our diagnostic process. We appreciate your patience and thank you for choosing Surprise Ford.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,413 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 6:00 p.m.