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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The employees are helpful and knowledgeable. The services were fast.
Business response:
We are thrilled to hear about your positive experience with our team! It's wonderful to know that our employees provided you with helpful and knowledgeable service while ensuring everything was handled efficiently. Your feedback truly means a lot to us at Surprise Ford, and we appreciate you taking the time to share your experience. We're committed to maintaining these high standards and look forward to serving you again in the future.
Evan and the service technicians at Surprise Ford always do a high quality job taking care of our vehicles. They are flexible with scheduling and give us a much more personable experience than other dealerships. I appreciate that they seem to be less rushed than some of the other dealerships to get our vehicles in and out; they pay attention to detail and quality.
Business response:
We are delighted to hear about your positive experience with Evan and our service team at Surprise Ford. Your recognition of their attention to detail, quality workmanship, and personable approach truly means the world to us. We take great pride in creating a more relaxed, thorough service experience that prioritizes getting things right rather than rushing through appointments. Thank you for taking the time to share your feedback about our flexible scheduling and the care we put into servicing your vehicles. We genuinely ap... read more
Waiting area is clean and they offer rides home if the service is going to take longer than a couple of hours.
Business response:
We are thrilled to hear about your positive experience at Surprise Ford! Your feedback about our clean waiting area and complimentary ride service means a great deal to us. We understand that vehicle service can be time-consuming, and we're committed to making the experience as comfortable and convenient as possible for our customers. It's wonderful to know that these amenities made a difference during your visit. We strive to provide exceptional service that goes beyond just maintaining your 2024 Ford Edge Titanium, and you... read more
Excellent and timely customer service!
Business response:
We are glad to hear about your positive experience with our customer service team! Your feedback about our excellent and timely service means a great deal to us and reinforces our commitment to providing exceptional care to every customer. Thank you for taking the time to share your experience with your 2023 Ford F150 SuperCrew. At Surprise Ford, we strive to deliver the quality service you experienced, and we truly appreciate customers like you who recognize our team's efforts.
Everyone was very helpful and knowledgeable. Great service over all.
Business response:
Thank you for sharing your positive experience with us. We truly appreciate you taking the time to recognize our team's helpfulness and knowledge. It's wonderful to hear that we were able to provide you with the great service you deserved during your visit. Your feedback means a lot to us and helps us continue to deliver the quality experience that our customers expect. We're grateful for your trust in Surprise Ford and look forward to serving you again in the future.
In and out in 45 minutes for oil change and tire rotation.
Business response:
We are pleased to hear that you had such an efficient experience with your oil change and tire rotation service! Getting you back on the road quickly while maintaining quality service is exactly what we strive for at Surprise Ford. Your feedback about the 45-minute turnaround time is wonderful to hear, and we truly appreciate you taking the time to share your positive experience with your 2025 F150 Platinum. We look forward to continuing to provide you with excellent service for all your vehicle's needs.
Excellent Customer Service and great communication!
Business response:
We greatly appreciate your kind words about our customer service and communication. It's wonderful to hear that we were able to provide you with an excellent experience during your visit to Surprise Ford. Your feedback means a great deal to us and helps reinforce our commitment to delivering outstanding service to every customer. We're honored to have earned your trust and look forward to continuing to serve you and your 2021 Ford F150 SuperCrew in the future.
Absolutely wonderful & knowledgeable service dept. They were able to find and correct the problem.
Business response:
Thank you for taking the time to share your positive experience with our service department. We are overjoyed to hear that our knowledgeable team was able to quickly identify and resolve the issue with your 2015 Ford Fusion SE Hybrid. Your feedback reinforces our commitment to providing exceptional service and technical expertise to every customer who visits Surprise Ford. We genuinely appreciate your trust in our team and are thrilled that we could get you back on the road with confidence.
Everyone was friendly and knowledgeable. I would recommend this place to anyone.
Business response:
We deeply cherish your positive feedback about your experience with us. It's wonderful to hear that our team was able to provide you with friendly and knowledgeable service during your visit. Your recommendation means the world to us, and we're grateful that you took the time to share your experience. We look forward to continuing to serve you and others in the community with the same level of care and expertise.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,204 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.