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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
From the service rep, CJ Mauro, to picking my truck, it was a an outstanding experience. Thank you Surprise Ford.
Service was great from Joe. To be honest, we have more loyalty to Joe than we do to Ford.
Business response:
Thank you for taking the time to share your wonderful experience with us. It means everything to us when our team members provide the kind of outstanding care that builds genuine connections with our customers.
Hello. The fact that when washing cars after service was performed, the car looks wet, NOT clean. It seems like service supervisor doesn't see a clean car as a priority. I realize this is complmentary; shouldn't "great service" pay attention to even minor details? Thanks
Business response:
While our complimentary car wash is meant as a small gesture of thanks, we understand that the appearance of your vehicle when returned to you is an important part of your overall service experience. We're sorry to hear we fell short of your expectations and will review this with our team to ensure greater care is taken with the final presentation of each vehicle. If you'd like to discuss your experience further, please don't hesitate to reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
Great customer service from the gentleman I spoke to about my car Kind. Effecient. Professional. Thank you.
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your kind words about receiving excellent customer service mean so much to us. It's wonderful to know that our team member demonstrated the qualities of kindness, efficiency, and professionalism that we strive for in every interaction
Evan Welle is our go to guy for service on our car. Once again he provided courtesy and a professional attitude in taking care of the problem. Thank you Evan and we will see you on the next service. Thanks again, George and Angela Lucas.
Business response:
We are elated to hear about your wonderful experience with our service team. It means so much to know that you have found someone you can consistently rely on for your vehicle's care. Having a professional who provides courteous service and maintains high standards makes all the difference in building lasting relationships with our customers.
Joe got me in and out quickly..
Business response:
Thank you for your review and for taking the time to share your experience with us. We are delighted to hear that you had such a smooth and efficient visit. We understand how valuable your time is, and we work hard to ensure every visit is both professional and convenient.
The service provided by Ford was excellent. I had the first oil change in my 2024 Mustang at 1,000 miles, then 5,000, then 10,000 by the Ford dealorship. My wife takes her 2025 Honda to a reputable business that changes oil and I have taken my 2016 Jeep there for years. I will now start taking my Mustang to the other business now that I feel comfortable that there are no issues with my car. It comes down to cost. Not that I can't afford a dealership oil change, but I shouldn't have to pay 1.5 times the price for a basic oil ... read more
Best it could be. Done on time and on the road now.
Fast and friendly service. Service coordinators are very friendly and knowledgeable
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,078 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.