This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Started on time and was able to wait for it. There was nothing that I didn't like.
Business response:
We greatly appreciate your kind words and are glad to hear your visit went smoothly from start to finish. Knowing that your service started on time and that you were comfortable waiting means a lot to us. We look forward to seeing you again at Surprise Ford!
Excellent customer service!
Business response:
Thank you for your review! Hearing that your experience with us was marked by excellent customer service means a lot to our team. We look forward to being here for you whenever you need us again.
Service was fast and professional. Recall was completed and was notified that vehicle was ready to be picked up.
Business response:
We are glad to hear your recent visit went smoothly. Fast, professional service is what we aim to deliver every time, and it is great to know the recall was completed and you were kept informed along the way. We appreciate you taking the time to share your experience and look forward to serving you again.
Friendly service representative
Business response:
Thank you for taking the time to share your experience with us. Hearing that our service representative made a positive impression means a lot to our team. We look forward to welcoming you back to Surprise Ford the next time you need anything for your Escape.
They took care of my recalls and serviced my vehicle.
Business response:
Thank you for your wonderful feedback! We are glad we could take care of your recalls and get your 2017 Lincoln Navigator serviced and back on the road. It means a lot to know your visit went smoothly, and we hope to see you again the next time your vehicle needs attention.
Dawson was awesome at keeping me updated about my vehicle
Business response:
Thanks for sharing this! It is great to hear that Dawson kept you well informed throughout the process. Staying in communication with our customers is something we take seriously, and we are glad that came through during your visit. We appreciate you taking the time to leave a review and hope to see you again at Surprise Ford!
Evan in the service department was very helpful, every time my truck needs attention, he's there with exceptional customer service. Highly recommend speaking with Evan at the Surprise Ford service department if you need help.
Business response:
Thank you for sharing this! It is great to hear that Evan has consistently provided you with exceptional service every time you bring your F150 Raptor in. That kind of reliability and dedication really does make a difference, and we are glad he has been such a positive part of your experience. We will be sure to pass along your kind words to him and the rest of the Surprise Ford service team.
The service was exceptional and the staff was friendly and showed that they cared about my issues
Business response:
We are happy to hear that your visit went so well! Knowing that our team made you feel heard and taken care of means a lot to us. We look forward to being here for you and your 2015 Ford Escape whenever you need us again.
Had a scheduled service on my 2021 F-150 and as always the service was fast and friendly.
Business response:
We are grateful to hear that your service visit went smoothly! It is always great to know that our team is delivering the fast and friendly experience our customers deserve. We look forward to seeing you and your F-150 again next time.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,420 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.