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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Zach went above and beyond in getting my rear camera issue resolved and covered by the recall notice.
Business response:
We are thrilled to hear about your excellent experience with our team member who helped resolve your rear camera concern through the recall process. It's wonderful to know that you received exceptional service that went beyond your expectations. Your satisfaction with how thoroughly your issue was handled means everything to us at Surprise Ford. We truly value customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with outstanding service.
Great job and consultant. Only down side is one recall item still open
Business response:
We are happy to hear about your positive experience with our consultant and service quality. It's wonderful that you found our team did an excellent job taking care of your needs. We understand your concern about the outstanding recall matter and want to ensure this gets resolved for you promptly. Your feedback helps us continue providing the reliable service our customers deserve, and we appreciate you taking the time to share your experience.
All went well except for the mechanic turning off my head lights .
Business response:
We are grateful that your overall experience went smoothly with us. We understand your concern about the headlight issue that occurred during your service visit. Your feedback helps us ensure that every detail of your vehicle is properly maintained during service. We appreciate you taking the time to share your experience and look forward to serving you again.
Nice, clean shop with a comfortable waiting area. I brought my F250 in for an oil change, but the service advisor noticed the battery was leaking a little. Since my truck was still under the 3 year bumper-to-bumper warranty, the battery was replaced free of charge - a nice touch!
Business response:
We are overjoyed to hear about your positive experience with us! Your feedback about our clean facility and comfortable waiting area truly means a lot to our team. We're glad our service advisor was thorough in checking your F250 and identifying the battery issue during your oil change visit. It's wonderful that we could take care of the battery replacement under your warranty at no cost to you. Your satisfaction with the service you received is exactly what we strive for with every customer. Thank you for choosing us for yo... read more
Great sales team from start to finish. Would recommend to anyone.
Business response:
Thank you for taking the time to share your wonderful experience with our sales team. We are truly delighted to hear that you found our team supportive from the very beginning through the completion of your visit. Your recommendation means the world to us, and we appreciate you sharing your positive thoughts with others who may be considering their next vehicle purchase. It brings us great joy to know that we were able to provide you with the exceptional service you deserved throughout your entire experience with us.
Great service, knowledgeable, always thorough.
Business response:
Your positive experience means everything to our team. We truly appreciate you recognizing our commitment to providing excellent service and our team's expertise. It's wonderful to hear that you found our approach comprehensive and our knowledge helpful. Thank you for taking the time to share your experience - your feedback encourages us to continue delivering the quality service you deserve.
Communicative, friendly, fast
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about our team being communicative and friendly means so much to us, and we're delighted that we could provide you with quick service. It's wonderful to know that your visit met your expectations. We truly value customers like you and appreciate you taking the time to share your experience with others.
Went for 30,000 checkup and Surprise Ford did a very good job without any high pressure for any problems. Thank You for Great Service
Business response:
We genuinely appreciate your trust in bringing your vehicle to us for its 30,000-mile service. It's wonderful to hear that our team provided excellent care for your vehicle while maintaining a respectful approach without unnecessary pressure. Your recognition of our quality service means so much to our team. We're committed to continuing this level of professional care for all your future automotive needs.
Utmost professionalism from the moment they greet you at vehicle and then let you know the progress of your service.
Business response:
Thank you for sharing your experience with our service team. We are thrilled to hear that you felt welcomed from the very beginning and appreciated how our team kept you informed throughout the entire process. Knowing that you experienced genuine care and clear communication during your visit means everything to us. Your recognition of our team's dedication to providing exceptional service reinforces our commitment to treating every customer with respect and transparency. We truly value customers like you who take the time t... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 6,923 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.