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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The swiftness of service; however the service person whom put the window in, did not close the passenger door.
Business response:
Thank you for your wonderful feedback! We are glad to hear that the speed of our service stood out to you. We do want to acknowledge your note about the passenger door not being closed after the window work was completed, and we understand how that kind of detail matters. We hold our team to a high standard, and your feedback helps us make sure every visit is handled with the care it deserves.
I was able to get my routine oil change done quickly and friendly service by Nick.
Business response:
We are grateful for the kind words and for taking the time to share your experience! It is great to hear that your oil change was handled quickly and that Nick took good care of you. We look forward to seeing you again at Surprise Ford next time your 2023 Escape is due for service.
Dave took good care of us and the item needing repair was fixed satisfactorily. Very pleased with the service! :)
Business response:
Thank you for your wonderful feedback! We are glad to hear that Dave provided you with attentive service and that your repair was handled to your satisfaction. We will be sure to pass along your kind words to him. We look forward to seeing you again whenever you need us!
No nonsense service and transportation
Business response:
Thank you for your wonderful feedback! We are glad to hear that your experience with our service and transportation was straightforward and efficient. That is exactly what we aim to deliver, and it means a lot to know we hit the mark. We hope to see you again at Surprise Ford!
Dawson Hill my service advisor was great.
Business response:
Thank you for sharing this! We are glad to hear that Dawson provided you with great service during your visit. We will be sure to pass along your kind words to him. We hope you are loving your new Maverick and look forward to seeing you again!
They repaired my AC and reprogrammed my ECM per recall.
Business response:
We are absolutely thrilled to hear that your AC repair and ECM recall reprogramming went smoothly. Getting those kinds of services taken care of quickly and correctly makes a real difference, and we are glad our team could get your F150 back in good shape. We appreciate you sharing your experience and for trusting us with your vehicle.
Great sales team. Very knowledgeable and were not pushy or aggressive about making the sale. Answered all my questions and were very hospitable.
Business response:
Thank you immensely for sharing your experience with us. It means a lot to hear that our sales team made you feel comfortable and well taken care of throughout the process. We always aim to be helpful and straightforward, so knowing that came through is great to hear. We hope to see you again at Surprise Ford!
Recall work completed on time. Customer service is great.
Business response:
Thank you for your review! We are glad to hear that the recall work was completed on time and that you had a great experience with our customer service team. We look forward to being here for you whenever you need us in the future.
Service was fast and completed.
Business response:
Your feedback is incredibly valuable to us, and we are glad to hear your service visit was quick and got the job done. That is exactly the experience we aim to provide every time. We hope to see you and your F-150 again whenever you need us!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,419 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.