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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,078 reviews
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2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
a week ago

service staff are helpful and listen well. As a single woman I am always wary of being taken advantage of, especially when I am not confident of my understanding of the particular issue. 

Business response:

Thank you immensely for taking the time to share your positive experience with us. We understand how important it is to feel heard and respected, especially when navigating automotive concerns. 

2019 FORD F350 SUPER DUTY Owner's profile image
2019 FORD F350 SUPER DUTY Owner 
a week ago

Joe is the best Service Writer I have ever had 

Business response:

Thank you immensely for taking the time to share your wonderful feedback about your service experience. We are pleased to know that you received such exceptional care from our service team. 

2021 FORD F150 SUPERCREW Owner's profile image
2021 FORD F150 SUPERCREW Owner 
a week ago

I had a few things done on my pickup and once again Josh Kemp did an outstanding job getting me taken care of. 

Business response:

We are thrilled to hear about your positive experience with the service on your pickup truck. It's wonderful to know that our team member provided you with outstanding care and got everything taken care of properly. 

2024 FORD MUSTANG MACH-E PREMIUM Owner's profile image
2024 FORD MUSTANG MACH-E PREMIUM Owner 
a week ago

On time, very professional... 

Jpmaczuga@gmail C.'s profile image
Jpmaczuga@gmail C. 
a week ago

Always a good experience at Surprise Ford. 

2018 FORD EDGE TITANIUM Owner's profile image
2018 FORD EDGE TITANIUM Owner 
a week ago

ALWAYS POLITE AND TIMELY. JOSEPH IS SUPERIOR! 

Business response:

We are overjoyed to hear about your wonderful experience with our team. Your kind words about our courteous and prompt service truly mean the world to us. It's fantastic to know that Joseph provided you with exceptional care during your visit. 

Mmm2ben@gmail C.'s profile image
Mmm2ben@gmail C. 
a week ago

they worked hard to get to an agreement on the vehicle of our choice 

Business response:

Your feedback about how our staff dedicated themselves to finding the right solution for your vehicle needs means so much to us. We believe in going the extra mile to ensure our customers drive away satisfied with their choice. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future. 

2019 FORD RANGER XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER XL/XLT/LARIAT Owner 
a week ago

Evan has good customer service 

Business response:

We are delighted to hear about your positive experience with our team member's customer service. Your feedback about the excellent service you received means a great deal to us. 

Glen W.'s profile image
Glen W. 
2 weeks ago

Still looking might go back to purchase a car, but the dealership was OK and sells people are super friendly and knowledgeable 

Business response:

We are delighted to hear that you found our sales team to be friendly and knowledgeable during your visit. It means a great deal to us when customers recognize the expertise and welcoming approach our team brings to helping with automotive needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,078 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.