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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service was faster than expected and Dawson has wonderful customer service skills.
Business response:
We are pleased to hear that your service experience exceeded your expectations! It is always rewarding to know that our team is delivering efficient, high-quality care. Dawson will be glad to hear your kind words, and we will be sure to pass along your recognition. Thank you for taking the time to share your experience with us, and we look forward to welcoming you back to Surprise Ford.
Always a pleasant experience!
Business response:
Thanks for sharing this! Hearing that your visits are consistently enjoyable means a great deal to us. We look forward to continuing to provide you with the same great experience every time you come in.
Evan did an excellent job of managing the entire process for me. His communication was good and manner was very pleasant and professional. I will definitely keep bringing my car back for the service there.
Business response:
Thank you for your wonderful feedback about your recent service experience. It is genuinely rewarding to hear that Evan delivered the level of communication and professionalism that made the entire process seamless for you. We take great pride in having team members who are dedicated to providing a pleasant and thorough experience, and your kind words reflect exactly what we strive for. We look forward to welcoming you back to Surprise Ford the next time your vehicle needs attention.
The care and service that Evan provided.
Business response:
Thank you for recognizing Evan's care and service we're so glad he made a great impression! We truly appreciate your trust in us and look forward to serving you again.
Very professional and did a great job!
Business response:
Thank you for the kind words! We're thrilled our team met your expectations. Feedback like yours means a great deal to us at Surprise Ford!
Got me in and out quickly, on short notice
Business response:
Thank you for sharing your experience! We're glad we could accommodate you on short notice and get you back on the road quickly. We look forward to seeing you again!
Great communication, just not the vehicle for me. Super friendly & not pushy.
Business response:
Thanks for sharing, Julie! We're glad our team made your visit comfortable and pressure-free. When the right vehicle comes along, we hope you'll think of uswe'd love to help you find the perfect fit!
Brett and Cami really listened to my wants of a new truck and they did there absolute best to make it happen. Go see them they were awesome!
Business response:
Thank you for sharing such a wonderful experience! It means a great deal to hear that Brett and Cami took the time to truly listen to what you were looking for and worked hard to make it happen.
Attention to detail. Tried resolving a long standing issue. Not fully resolved.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate that you recognized our team's attention to detail, and we are glad that they put in the effort to work through a longstanding concern for you. We understand how important it is to have issues fully resolved, and we hear you that this one is not quite there yet. We remain committed to making sure your experience with your 2024 Ford F-250 Super Duty is a positive one, and we encourage you to connect with us at Surprise Ford at (623) 792-2522... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,204 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.