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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service was excellent, no complaints
Business response:
Thank you immensely for taking the time to share your experience with your 2024 Ford Explorer XLT service. We are privileged to hear that you found our service to be excellent and had no concerns with your visit. Your satisfaction with the quality of care you received means everything to our team at Surprise Ford. We truly appreciate customers like you who trust us with their vehicle needs and look forward to continuing to provide you with outstanding service for your Ford Explorer.
Excellent service and was done in a timely manner.
Business response:
Thank you immensely for taking the time to share your experience with your Ford Explorer service. We understand how valuable your time is, and we're delighted that our team was able to provide quality service while respecting your schedule. Your feedback about our efficiency and service quality means a great deal to us at Surprise Ford. We appreciate your trust in our team and look forward to continuing to serve you and your vehicle's needs.
They only filled my 2020 1500 chevy that i bought from then a quarter tank and then they only gave me one key for it. Not a big fan of either of those things.
Business response:
We appreciate you sharing your feedback and understand how details like these can impact your experience. Our goal is always to provide a smooth and thoughtful purchase process, and we're always looking for ways to improve. We value the opportunity to make things right and ensure every customer feels fully taken care of. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can further assist you.
Zac and Evan were professional, kind and very knowledgeable. Service was excellent. Thanks Guys!
Business response:
We are happy to hear about your positive experience with our team. Your feedback about the professional and knowledgeable service you received really means a lot to us. It's wonderful to know that our staff made such a great impression and provided you with excellent care. We truly appreciate you taking the time to share your experience at Surprise Ford and look forward to continuing to serve you in the future.
On time, service manager excellent
Business response:
We are delighted to hear about your positive experience with our team. Your feedback about our punctual service and excellent service management truly means a lot to us at Surprise Ford. We take pride in delivering reliable service and having knowledgeable team members who can make your visit smooth and efficient. Thank you for choosing us and for taking the time to share your experience.
My experience at Surprise Ford was amazing and very pleasant. Evan Welle was my representative and he listened to my concerns and answered all my questions. I am happy that he helps me with my Sport Bronco. Keep up the good work... Thank you Evan ..
Business response:
Your positive experience brings us great joy to hear about. We understand how important it is to have a representative who truly listens to your concerns and provides thorough answers to your questions. It sounds like you received exactly the kind of attentive service that makes the vehicle buying process smooth and enjoyable. We are thrilled that you found your experience both amazing and pleasant, and that you are happy with your Sport Bronco. Your kind words about the helpful service you received mean so much to our team ... read more
Nice job. Friendly and informative.
Business response:
We are grateful for your wonderful feedback about your experience with us. It means so much to hear that our team provided you with the friendly and informative service you deserved. Your satisfaction with the level of care and knowledge our staff provided is exactly what we strive for with every customer who visits Surprise Ford. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
Easy to get the recall taken care of in and out no problem
Business response:
We greatly appreciate your positive feedback about how smoothly we handled your recall service. It's wonderful to hear that we made the process straightforward and efficient for you. Your experience reflects our commitment to providing hassle-free service when you need it most. Thank you for choosing Surprise Ford and for taking the time to share your experience with others.
Evan is always very helpful and knowledgeable. It's always a pleasure seeing him and know that my vehicle is in good hands.
Business response:
Thank you for your wonderful feedback about your experience with us. It's great to hear that you find our team member so helpful and knowledgeable during your visits. We're delighted that you feel confident your vehicle receives excellent care and that each interaction is pleasant for you. Your trust in our service means everything to us, and we look forward to continuing to provide you with the quality experience you deserve.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,204 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.