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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.26,923 reviews
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2021 FORD F250 SUPER DUTY Owner's profile image
2021 FORD F250 SUPER DUTY Owner 
a month ago

Service is easy to set up and always done before they estimate. 

Business response:

We are happy to hear that scheduling service with us has been straightforward for you. It's wonderful to know that our team consistently completes work ahead of the projected timeframe. Your feedback about our efficient service process means a great deal to us. We truly appreciate you taking the time to share your positive experience with your service at Surprise Ford. 

2021 FORD ESCAPE TITANIUM Owner's profile image
2021 FORD ESCAPE TITANIUM Owner 
2 months ago

Everything was very good very professional 

Business response:

Thank you for your review and for choosing Surprise Ford for your service. We're delighted to hear that you found our service to be of high quality and that our team maintained a professional approach throughout your experience. Your satisfaction means everything to us, and we're grateful that we could meet your expectations. We look forward to continuing to serve you in the future. 

Alejandro M.'s profile image
Alejandro M. 
2 months ago

The people were friendly and cooperative. I didn't feel like I was being use for lied to and wish all the best for them. 

Business response:

Thank you for sharing your positive experience! We're so glad our team made you feel comfortable and treated you with honesty. Your kind words about our friendly and cooperative service mean a great deal to us. 

2025 FORD RANGER XLT Owner's profile image
2025 FORD RANGER XLT Owner 
2 months ago

Good dealership with prompt service. Also have coupons to provide better value. 

Business response:

Thank you for the positive feedback! We're pleased you experienced our prompt service and found value with our coupons. We appreciate your business and look forward to serving you again. 

2019 FORD F150 RAPTOR Owner's profile image
2019 FORD F150 RAPTOR Owner 
2 months ago

They put a new transmission in my 2019 Raptor with 96,000 miles on it . Had it for a week, but what ever it takes to make it rite . 

Business response:

Thank you for your patience during the transmission replacement on your 2019 Raptor. We appreciate your trust in our team and are committed to doing whatever it takes to make it right. Glad we could get your truck back on the road running smoothly. 

2024 FORD F150 STX Owner's profile image
2024 FORD F150 STX Owner 
2 months ago

Great service, and pleasant attitude from the service team Thank you 

Business response:

Thank you for your kind words about our service team! We truly appreciate your positive feedback and look forward to serving you again at Surprise Ford. 

2024 FORD F250 SUPER DUTY Owner's profile image
2024 FORD F250 SUPER DUTY Owner 
2 months ago

Zack took care of what I needed. 

Business response:

Thank you for the positive feedback! We're glad Zack was able to take care of everything you needed. We appreciate your business at Surprise Ford. 

2022 FORD MUSTANG MACH-E PREMIUM Owner's profile image
2022 FORD MUSTANG MACH-E PREMIUM Owner 
2 months ago

Fast service. Knowledgeable representative. 

Business response:

Thank you for the positive feedback! We're delighted you received quick, efficient service and that our representative provided the expertise you needed. Your feedback means a great deal to us at Surprise Ford, and we look forward to serving you in the future. 

2025 FORD F150 RAPTOR Shopper's profile image
2025 FORD F150 RAPTOR Shopper 
2 months ago

Happy...With everything... 

Business response:

Thank you for your positive feedback! We're thrilled that everything met your expectations during your visit. Your satisfaction means a great deal to our team at Surprise Ford. Thanks for choosing us for your automotive needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 6,923 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.