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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Liked everything. They are professional, knowledgeable and helpful.
Business response:
Thank you for your review and for taking the time to share your experience with us. It is genuinely rewarding to hear that our team made a positive impression through their professionalism and knowledge. We take pride in providing helpful, straightforward service, and feedback like yours affirms that commitment. We hope you are enjoying your new Bronco Sport Big Bend, and we look forward to being here for you whenever you need us.
They had the car we wanted. We got a good price and we were in and out in under 3 hours
Business response:
Thank you for your review! It is genuinely rewarding to hear that we had exactly what you were looking for, that you felt good about the price, and that the entire process was respectful of your time. We strive to make every visit straightforward and efficient, and it sounds like that is exactly what you experienced. We hope to see you again at Surprise Ford whenever you need us!
Joe Hough was great service rep
Business response:
We greatly appreciate your kind words about Joe! It is truly wonderful to hear that he provided you with great service during your visit. We will be sure to pass along your recognition to him, as feedback like this means a great deal to our team. Thank you for taking the time to share your experience, and we look forward to serving you and your Shelby GT350 again in the future.
Professional and respectful. Quick and economic.
Business response:
We are pleased to hear that your experience with us was professional, respectful, and efficient. It means a great deal to know that we were able to deliver quality service in a way that valued your time and budget. We hope you are enjoying your 2025 Ford Expedition MAX Active, and we look forward to being here for you whenever you need us.
Convenient and effortless experience.
Business response:
Thank you for sharing this feedback about your experience with your 2023 Ford F250 Super Duty. Knowing that the process felt convenient and effortless means a great deal to us, as that is exactly the kind of experience we strive to provide every customer. We hope to have the opportunity to serve you again in the future.
My experience with surprise ford and the service advisor Dawson Hill was Great
Business response:
We sincerely value you taking the time to share your experience with us. It is truly rewarding to hear that your visit went so well, and we are glad that Dawson was able to provide you with the level of service you deserved. We look forward to welcoming you back to Surprise Ford whenever you need us!
Our service advisor was excellent. He was personable and communication was great from beginning to end. However, there was a piece of fabric coming down from the roof where it meets the rubber seal. They fixed the fabric but now the plastic side panel is loose and not in place. I have not had the time to bring it back in to get that fixed.
Business response:
Thank you for sharing your experience with us. We are glad to hear that your service advisor made such a positive impression and that communication was clear and consistent throughout your visit. We understand how important it is for every aspect of a repair to be completed to your full satisfaction, and we regret to hear that the loose plastic side panel has been a lingering concern since your visit. Whenever your schedule allows, we would welcome the opportunity to have you bring the vehicle back in so that issue can be pr... read more
Worked with me to schedule the appointment and got me out on time.
Business response:
We are happy to hear that your experience with us was a smooth one. Scheduling convenience and staying on time matter, and we are glad we were able to deliver on both for you and your 2021 Ford Econoline Super Duty Van. We truly appreciate you taking the time to share your feedback and look forward to serving you again.
Brought the Mustang in for a recall. I had no issues with the service. They corrected the issue.
Business response:
We are happy to hear that your recall service went smoothly and that everything was taken care of to your satisfaction. Keeping our customers' vehicles safe and running properly is something we take seriously, and it's genuinely rewarding to know your visit met those expectations. Thank you for trusting Surprise Ford with your Mustang, and we look forward to being here for you whenever you need us.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,420 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.