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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Had a new battery programmed. Took about an hour. Very pleased with the service.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your battery programming service went smoothly and that you were satisfied with the experience. It's great to know that the one-hour timeframe worked well for you and that our team was able to take care of your automotive needs efficiently. Your positive feedback about our service means a lot to us at Surprise Ford, and we look forward to helping you with any future vehicle maintenance or service needs.
Pretty direct in general. Tried to raise the price the day I went in to get the car. A little dishonest and sheisty, whatcha gonna do.
Business response:
Thank you for your feedback about your experience, and we understand your concerns. We value transparency in our dealings and strive to provide clear, consistent information throughout the entire process. Your input helps us recognize areas where we can improve our communication and ensure all customers feel confident in their interactions with our team. We take these matters seriously and use feedback like yours to enhance our service standards. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-6... read more
Great customer service! Very knowledgeable and professional
Business response:
We are delighted to hear about your wonderful experience with our team! Your recognition of our knowledgeable and professional approach means everything to us. We take great pride in providing exceptional customer service, and it's truly rewarding to know that we met your expectations. Thank you for choosing Surprise Ford, and we appreciate you taking the time to share your positive feedback with others.
The service advisor was very friendly and professional. He made me feel like I was a valued customer.
Business response:
Thank you for taking the time to share your experience with us. We are glad to hear that our service advisor provided you with the friendly and professional assistance you deserved. Knowing that you felt valued as a customer means everything to our team. Your positive feedback reinforces our commitment to delivering exceptional service and treating every customer with the respect they deserve. We truly appreciate your business and look forward to serving you again in the future.
GREAT PEOPLE TO WORK WITH VERY KIND
Business response:
We are ecstatic to hear about your wonderful experience with our team. Your appreciation for the kindness and collaboration you received truly means the world to us at Surprise Ford. It's heartwarming to know that our staff made such a positive impression during your visit. We're proud to have earned your trust and look forward to continuing to provide you with the exceptional service you deserve for all your automotive needs.
Zach went above and beyond in getting my rear camera issue resolved and covered by the recall notice.
Business response:
We are thrilled to hear about your excellent experience with our team member who helped resolve your rear camera concern through the recall process. It's wonderful to know that you received exceptional service that went beyond your expectations. Your satisfaction with how thoroughly your issue was handled means everything to us at Surprise Ford. We truly value customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with outstanding service.
Great job and consultant. Only down side is one recall item still open
Business response:
We are happy to hear about your positive experience with our consultant and service quality. It's wonderful that you found our team did an excellent job taking care of your needs. We understand your concern about the outstanding recall matter and want to ensure this gets resolved for you promptly. Your feedback helps us continue providing the reliable service our customers deserve, and we appreciate you taking the time to share your experience.
All went well except for the mechanic turning off my head lights .
Business response:
We are grateful that your overall experience went smoothly with us. We understand your concern about the headlight issue that occurred during your service visit. Your feedback helps us ensure that every detail of your vehicle is properly maintained during service. We appreciate you taking the time to share your experience and look forward to serving you again.
Nice, clean shop with a comfortable waiting area. I brought my F250 in for an oil change, but the service advisor noticed the battery was leaking a little. Since my truck was still under the 3 year bumper-to-bumper warranty, the battery was replaced free of charge - a nice touch!
Business response:
We are overjoyed to hear about your positive experience with us! Your feedback about our clean facility and comfortable waiting area truly means a lot to our team. We're glad our service advisor was thorough in checking your F250 and identifying the battery issue during your oil change visit. It's wonderful that we could take care of the battery replacement under your warranty at no cost to you. Your satisfaction with the service you received is exactly what we strive for with every customer. Thank you for choosing us for yo... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,413 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 6:00 p.m.