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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Worked with me to schedule the appointment and got me out on time.
Business response:
We are happy to hear that your experience with us was a smooth one. Scheduling convenience and staying on time matter, and we are glad we were able to deliver on both for you and your 2021 Ford Econoline Super Duty Van. We truly appreciate you taking the time to share your feedback and look forward to serving you again.
Brought the Mustang in for a recall. I had no issues with the service. They corrected the issue.
Business response:
We are happy to hear that your recall service went smoothly and that everything was taken care of to your satisfaction. Keeping our customers' vehicles safe and running properly is something we take seriously, and it's genuinely rewarding to know your visit met those expectations. Thank you for trusting Surprise Ford with your Mustang, and we look forward to being here for you whenever you need us.
Evan was great! He always ensures my experience is good and knows I'll keep coming back from how I'm treated and everything is resolved for what I bring the truck in for.
Business response:
We are thrilled to hear about your experience with Evan and the care he consistently brings to every visit. It is wonderful to know that his dedication to making you feel valued has kept you coming back, and that your truck is always taken care of the way it should be. We are proud to have team members like Evan representing Surprise Ford, and we look forward to continuing to earn your trust for many visits to come.
I always get excellent attention and service.
Business response:
We are overjoyed to hear that your experience with us has consistently been a positive one. Knowing that you feel well cared for each time you visit means a great deal to our entire team. We look forward to continuing to provide you with the excellent service you deserve, and we thank you for taking the time to share your kind words with us.
I am very grateful I was able to get my vehicle in for this major recall, and that my vehicle was not part of the problem. I am blessed to have purchased this car from this dealership and blessed to have this dealership in my hometown.!
Business response:
We are thrilled to hear about your experience with us, and your kind words genuinely mean a great deal to our entire team. It brings us real joy to know that your vehicle came through the recall inspection without issue, and that you felt supported throughout the process. Being a part of your hometown and earning your trust as your dealership is something we take to heart. Thank you for sharing this, and we look forward to continuing to be there for you whenever you need us.
Service advisor was very knowledge and service was done promptly
Business response:
We are honored to hear about your recent service experience at Surprise Ford. It is always rewarding to know that our team delivered knowledgeable, efficient service that met your expectations. We look forward to being your trusted resource for all your vehicle's future service needs.
The service rep suggested replacement parts for my 8-yr old Explorer that needed to be replaced. The service rep was competent and professional.
Business response:
We deeply cherish feedback like yours, and it means a great deal to hear that your experience with our service team was a positive one. Keeping an 8-year-old vehicle running at its best takes informed guidance, and we are glad our service representative was able to provide the competent, professional attention your Explorer deserved. Thank you for trusting Surprise Ford with your vehicle, and we look forward to serving you again in the future.
I liked everything!!!! Not having to wait all day for service to be completed and the courteous customer service that we ALWAYS receive from our service representative, Dave Greathouse!!!!!
Business response:
We're so happy to hear about your experience! Efficient service and courteous care are what we strive for, and we're proud to have Dave on our team. Thank you for your loyalty, and we look forward to seeing you again!
Thank you Josh and Zach for your outstanding customer service!
Business response:
Thank you for the kind words! We're thrilled Josh and Zach delivered outstanding service. We'll be sure to pass along your compliments to them. We hope to see you again at Surprise Ford!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,346 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.