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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Professional staff, very accommodating. Completed the job as promised and on time.
Business response:
Thank you for taking the time to share your experience with our team. We truly appreciate your feedback about our staff's professionalism and willingness to work with you. It means so much to hear that we delivered the service as expected and met your timeline. Your satisfaction is what drives us to maintain these high standards, and we look forward to continuing to provide you with reliable service whenever you need us.
I went in for my first oil change and service on my new Ranger. Waiting area was clean and quiet and the service was done in a timely manner.
Business response:
Thank you for taking the time to share your experience with your first oil change and service on your new Ranger. We're delighted to hear that our waiting area provided you with a comfortable environment and that we completed your service efficiently. Your feedback about the clean, quiet space and timely service means a great deal to us at Surprise Ford. We appreciate your trust in us for maintaining your vehicle and look forward to continuing to provide you with excellent service for all your future automotive needs.
Service was done as required. Took longer than expected.
Business response:
Thank you for taking the time to provide feedback about your service experience. We truly appreciate that the work was completed to meet your needs and standards. We understand that timing is important to our customers, and we recognize that your service appointment extended beyond what you anticipated. Your feedback helps us continue to improve our processes and better serve our customers. We value your business and hope to provide you with an even smoother experience during your next visit.
Surprise Ford Dealership has always given me the best service. They are make sure everything is done perfectly and they are a great team of professionals.
Business response:
We are absolutely thrilled to hear about your positive experience with our team! Your recognition of our commitment to excellent service and attention to detail truly means the world to us. We take great pride in ensuring every aspect of your visit meets our high standards, and it's wonderful to know that our professional approach made a difference for you. Thank you for taking the time to share your experience and for being a valued member of the Surprise Ford family.
Nick was awesome the car was fixed in time. Thank you guys
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that your vehicle repair was completed within the expected timeframe and that you received exceptional assistance throughout the process. Your satisfaction with the quality of service means everything to us at Surprise Ford. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
The service was fast and everyone was courteous
Business response:
Thank you for your wonderful feedback about your experience! We're delighted to hear that our team provided you with efficient service and treated you with the courtesy you deserve. Your positive comments about the quick turnaround and our staff's respectful approach mean so much to us. We truly appreciate you taking the time to share your experience, and we look forward to continuing to serve you with the same level of excellence.
Excellent service, on-time completion, and the mechanics know their craft.
Business response:
We are thrilled to hear about your positive experience with our service team. Your feedback about our timely completion and skilled mechanics truly means a lot to us. It's wonderful to know that you received the excellent service you deserved. We appreciate you taking the time to share your experience and look forward to continuing to provide you with the quality service you expect.
Excellent customer service and care.
Business response:
Thank you for your wonderful feedback! We're thrilled to hear about your excellent experience with our team. Your kind words about our service and care mean so much to us. We appreciate you taking the time to share your positive experience with Surprise Ford.
Forth time I took the car in for check engine light. Each time it was some different with the fuel purge system. I was not happy that I had to pay for the labor again and that they only seemed to be only fixing the symptom and not the root cause. I pleaded my concern and to my surprise they found the cause and repaired the issue at no charge. Thank you Joe for going to bat for me.
Business response:
We're glad our team identified and resolved the root cause of your fuel purge system issues. We understand how frustrating recurring problems can be and appreciate your persistence. It's wonderful that our commitment to making things right resulted in a positive outcome. Your experience demonstrates our dedication to standing behind our work and ensuring customer confidence.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 6,925 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.