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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.26,923 reviews
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2019 FORD F250 SUPER DUTY Owner's profile image
2019 FORD F250 SUPER DUTY Owner 
a month ago

Excellent service, always on schedule given , Dave is the best.! 

Business response:

Thank you for your review! We're thrilled to hear about the outstanding service you received and that we consistently meet your scheduling expectations. We truly appreciate customers like you who recognize our team's dedication. Thank you for choosing Surprise Ford! 

2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper's profile image
2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Shopper 
a month ago

Great support, options, and overall experience! 

Business response:

Thank you for the wonderful feedback! We're thrilled you had such a positive experience and look forward to serving you again at Surprise Ford. 

Sheryl J.'s profile image
Sheryl J. 
a month ago

Surprise AZ ford has an excellent service dept, good communication, friendly and informative 

Business response:

Thank you for the wonderful feedback about our service department! We're thrilled you found our team friendly, communicative, and informative. Your recognition of our commitment to excellent customer service means so much to us at Surprise Ford. 

2010 FORD MUSTANG GT Owner's profile image
2010 FORD MUSTANG GT Owner 
a month ago

Easy to schedule appointment and great service with no surprises. 

Business response:

Thank you for your positive feedback! We're thrilled you found our scheduling easy and appreciated our transparent service approach. We work hard to keep our customers informed and confident throughout their experience. We truly value your trust and appreciate you sharing your experience. 

2021 FORD EXPLORER ST Owner's profile image
2021 FORD EXPLORER ST Owner 
a month ago

They finished it in a timely manner 

Business response:

Thank you for noting our timely service! We're glad we could complete your work efficiently. Your satisfaction means a great deal to us at Surprise Ford, and we look forward to serving you again. 

2023 LINCOLN NAUTILUS RESERVE Owner's profile image
2023 LINCOLN NAUTILUS RESERVE Owner 
a month ago

Excellent staff and service by the entire crew. 

Business response:

Thank you for your review! We're thrilled to hear about your positive experience with our team. Your kind words about the outstanding service and dedication from our entire staff mean so much to us. We take great pride in ensuring every customer receives the exceptional care you experienced, and it's wonderful to know we delivered on that promise during your visit. Your feedback helps us continue providing the quality service that sets us apart. We truly appreciate you taking the time to share your experience! 

2017 FORD ESCAPE TITANIUM Owner's profile image
2017 FORD ESCAPE TITANIUM Owner 
a month ago

Friendly service, easy to schedule service 

Business response:

We are absolutely thrilled to hear about your wonderful experience with our team! Your kind words about our welcoming service approach truly mean the world to us. It's fantastic to know that booking your appointment was straightforward and hassle-free. At Surprise Ford, we work hard to make every interaction smooth and convenient for our valued customers. We genuinely appreciate you taking the time to share your positive feedback and look forward to continuing to provide you with exceptional service. 

2016 LINCOLN MKX RESERVE Owner's profile image
2016 LINCOLN MKX RESERVE Owner 
a month ago

Great service, Great employees !!! Always treated great !!! 

Business response:

We are privileged to hear about your wonderful experience with our team. Your kind words about receiving outstanding service and working with exceptional staff members truly mean the world to us. It brings us great joy to know that you consistently feel valued and well-cared for during every visit. We appreciate you taking the time to share your positive feedback and look forward to continuing to provide you with the same level of excellence you have come to expect from us. 

2025 FORD F250 SUPER DUTY Owner's profile image
2025 FORD F250 SUPER DUTY Owner 
a month ago

Zack is always helpful. Makes sure I am taken care of!! 

Business response:

We sincerely value your kind words about the exceptional care you receive during your visits. It's wonderful to hear that our team member consistently provides helpful service and ensures you feel well taken care of. Your experience reflects our commitment to delivering outstanding customer service. Thank you for choosing Surprise Ford and for taking the time to share your positive feedback with us. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 6,923 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 7:00 a.m.