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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Surprise Ford completed the work ahead of schedule.
Business response:
We are absolutely thrilled to hear that our team was able to complete your service ahead of the expected timeline. Your satisfaction with the efficient service delivery truly means a lot to us. We understand how valuable your time is, and we're pleased that we could exceed your expectations by finishing the work early. Thank you for choosing Surprise Ford and for taking the time to share your positive experience with us.
Gavin was my salesman, he was informative and did an amazing job! Bryce in finance worked with me to get me what I wanted! Excellent experience!!
Business response:
We greatly appreciate your wonderful feedback about your experience with us! It sounds like Gavin provided you with the informative service you needed throughout the sales process. We're also thrilled to hear that Bryce in our finance department was able to work with you to achieve exactly what you were looking for. Your excellent experience is exactly what we strive to deliver for every customer at Surprise Ford. Thank you for taking the time to share your positive experience with our team!
Professionalism, the service pros are awesome. They take good care of me!
Business response:
Thank you for highlighting the professionalism of our team at Surprise Ford. We are overjoyed to hear that our service professionals have made such a positive impression and that you feel well taken care of during your visits. Your appreciation for their dedication means everything to us, and we will be sure to share your kind words with the team. It's customers like you who make our commitment to excellent service so rewarding.
We worked with Roger and Bastian on getting the car that we now have and they were very helpful with making sure we had everything that we needed to keep us safe and to keep the car running
Business response:
Thank you for your review! We are thrilled to hear about your positive experience with our team members who helped you find the perfect vehicle. It sounds like they took great care in ensuring you had all the necessary information and resources for both your safety and vehicle maintenance. At Surprise Ford, we take pride in our team's dedication to providing thorough support throughout the car-buying process. Your feedback about their helpfulness means so much to us, and we are delighted that you drove away feeling confident... read more
We took our 2024 Ford Explorer in due to a check engine light warning. Joe in the service department took great care of us. We dropped our car off and got a call from Joe a few hours later. He let us know that the warning was caused by the thermostat sticking. It was covered by our warrenty. So in and out with no issues.
Business response:
Thank you for your wonderful feedback about your recent service experience with your Ford Explorer. We're delighted to hear that the check engine light issue was resolved smoothly and efficiently. It's great to know that our service team provided excellent care during your visit and kept you informed throughout the process. We're pleased that the thermostat repair was handled seamlessly under warranty, allowing you to get back on the road without any complications. Your positive experience means a lot to us at Surprise Ford,... read more
Scheduling appointment was easy; service advisor was attentive to my requests; service was completed timely; and service advisor was focused on meeting/ exceeding my expectations!!!
Business response:
We are thrilled to hear about your outstanding experience with us! Your feedback about the straightforward appointment scheduling process and our service advisor's dedication to your needs means so much to our team. We're delighted that your service was completed in a timely manner and that our focus on surpassing your expectations truly made a difference. Your Mach-E GT is in excellent hands at Surprise Ford, and we look forward to continuing to provide you with exceptional service for all your future automotive needs.
Great service, factory glass installed and looking good
Business response:
We are absolutely thrilled to hear about your positive experience with our factory glass installation service. It's wonderful to know that the quality of work met your expectations and that everything is looking great. Your satisfaction with the professional service you received means a lot to our team at Surprise Ford. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you in the future.
Awesome customer service! Made same day appointment for an oil change on my F-250. They had it completed and out the door per their estimated time.
Business response:
Thank you immensely for taking the time to share your wonderful experience with your F-250 service! We are thrilled that our team was able to accommodate your same-day oil change appointment and deliver on our time commitment. Your satisfaction with the efficient service and timely completion means everything to us. We truly appreciate your trust in Surprise Ford and look forward to continuing to provide you with the exceptional service you deserve for your vehicle's maintenance needs
Fast, Easy! Communicated Very happy with the service!
Business response:
We are elated to hear about your positive experience with our team. Your feedback about the quick and straightforward process really means a lot to us. It's wonderful to know that our communication throughout your visit met your expectations and that you left feeling satisfied with the level of service provided. We truly appreciate customers like you who take the time to share their experience, and we look forward to serving you again at Surprise Ford in the future.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,204 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.