This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I was able to get my A/C fixed the next day and was provided with a loaner for the day. Thanks to Joe, service advisor for the great service.
Business response:
We are delighted to hear that your A/C was taken care of so quickly and that you had a loaner available to keep your day moving. It sounds like Joe took great care of you, and we will be sure to pass along your kind words. Thank you for taking the time to share your experience with us at Surprise Ford.
David, my service advisor, is always accommodating. Got my truck in completed the recall work and recommended an additional service that I knew the truck needed and got that taken care of too. Always a pleasure.
Business response:
Thank you for your wonderful feedback! It is great to hear that your visit went smoothly, from getting the recall work completed to taking care of that additional service your truck needed. It sounds like you were in good hands, and we are glad the experience was a pleasant one. We look forward to seeing you next time!
The swiftness of service; however the service person whom put the window in, did not close the passenger door.
Business response:
Thank you for your wonderful feedback! We are glad to hear that the speed of our service stood out to you. We do want to acknowledge your note about the passenger door not being closed after the window work was completed, and we understand how that kind of detail matters. We hold our team to a high standard, and your feedback helps us make sure every visit is handled with the care it deserves.
I was able to get my routine oil change done quickly and friendly service by Nick.
Business response:
We are grateful for the kind words and for taking the time to share your experience! It is great to hear that your oil change was handled quickly and that Nick took good care of you. We look forward to seeing you again at Surprise Ford next time your 2023 Escape is due for service.
Dave took good care of us and the item needing repair was fixed satisfactorily. Very pleased with the service! :)
Business response:
Thank you for your wonderful feedback! We are glad to hear that Dave provided you with attentive service and that your repair was handled to your satisfaction. We will be sure to pass along your kind words to him. We look forward to seeing you again whenever you need us!
No nonsense service and transportation
Business response:
Thank you for your wonderful feedback! We are glad to hear that your experience with our service and transportation was straightforward and efficient. That is exactly what we aim to deliver, and it means a lot to know we hit the mark. We hope to see you again at Surprise Ford!
Dawson Hill my service advisor was great.
Business response:
Thank you for sharing this! We are glad to hear that Dawson provided you with great service during your visit. We will be sure to pass along your kind words to him. We hope you are loving your new Maverick and look forward to seeing you again!
They repaired my AC and reprogrammed my ECM per recall.
Business response:
We are absolutely thrilled to hear that your AC repair and ECM recall reprogramming went smoothly. Getting those kinds of services taken care of quickly and correctly makes a real difference, and we are glad our team could get your F150 back in good shape. We appreciate you sharing your experience and for trusting us with your vehicle.
Great sales team. Very knowledgeable and were not pushy or aggressive about making the sale. Answered all my questions and were very hospitable.
Business response:
Thank you immensely for sharing your experience with us. It means a lot to hear that our sales team made you feel comfortable and well taken care of throughout the process. We always aim to be helpful and straightforward, so knowing that came through is great to hear. We hope to see you again at Surprise Ford!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,531 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.