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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Great service! Oil change and rotation of tires! Only issue was when I got in the truck the drivers window was half down. Something had triggered the window and was in safety mode so it would not auto roll up. Had to trouble shoot and fix that only took about 10 minutes to find a video on YouTube. Was more expensive then originally advertised through the Ford app. I would call ahead for pricing!
Business response:
Thank you for your positive feedback! We're glad we could help with your oil change and tire rotation. We apologize for the unexpected window issue and appreciate you resolving it. Your feedback about pricing differences from the Ford app is valuable - calling ahead is a great way to confirm current rates. Thank you for choosing Surprise Ford!
Took my F350 in for an oil change. The staff is friendly and were done with in a resealable amount of time
Business response:
Thank you for your wonderful feedback about your F350 oil change! We're delighted our team provided friendly service within a reasonable timeframe. We appreciate you choosing Surprise Ford and look forward to serving you again.
A1 service greeted at the door service completed on time
Business response:
We are overjoyed to hear about your excellent experience with us! Your comments about receiving top-notch service from the moment you arrived and having everything completed as scheduled truly mean the world to us. We work hard to ensure every customer feels welcomed and valued while maintaining our commitment to timely service. Thank you for choosing Surprise Ford and for taking the time to share your positive experience with others.
Ford technician was great. Listened to all my concerns and fulfilled all my requests.
Business response:
Thank you immensely for taking the time to share your experience with our service team. We are delighted to hear that our technician provided you with the attentive care you deserved by carefully listening to your concerns and addressing each of your requests. Your satisfaction with the thorough approach taken during your visit means a great deal to us. We truly appreciate customers like you who choose Surprise Ford for their vehicle service needs, and we look forward to continuing to provide you with the excellent care you ... read more
My vehicle needed several systems flushed out and cleaned and we fluid refills. My service manager Evan scheduled everything and it was completed including a recall issue.
Business response:
We are ecstatic to hear about your positive experience with our service team. It's wonderful that your vehicle received the comprehensive care it needed with multiple system flushes, cleaning, and fluid replacements all handled efficiently. We're particularly pleased that your service manager coordinated everything smoothly and ensured the recall matter was addressed during the same visit. Your feedback about the thorough and well-organized service means a great deal to us. Thank you for choosing Surprise Ford and trusting u... read more
Service provided in timely manner
Business response:
Your positive feedback about receiving service in a timely manner means so much to us at Surprise Ford. We understand how valuable your time is, and we're delighted that our team was able to provide you with efficient service. Your experience reflects our commitment to delivering quality service without unnecessary delays. We truly appreciate you taking the time to share your thoughts and look forward to continuing to serve you in the future.
The best people ever great service.I really recommend Evan .He is awesome and very professional and knowledgeable.I really appreciate his business.
Business response:
We are delighted to hear about your wonderful experience with our team! Your kind words about receiving exceptional service truly mean the world to us. It's fantastic to know that our staff member provided you with such professional and knowledgeable assistance throughout your visit. We're thrilled that you felt so well taken care of and that the experience exceeded your expectations. Your recommendation speaks volumes, and we're grateful for customers like you who take the time to share their positive experiences. Thank you... read more
Great "The Works" service visit at Surprise Ford.
Business response:
We are grateful for your wonderful feedback about your service experience with us! It's fantastic to hear that our comprehensive service exceeded your expectations. Your satisfaction with the quality care we provided means everything to our team. We truly appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
Friendly, knowledgeable staff.
Business response:
Thank you for taking the time to share your experience with us. We are thrilled to hear that our team provided you with friendly and knowledgeable service during your visit. Your positive feedback about our staff means a great deal to us, as we work hard to ensure every customer receives the expertise and welcoming service they deserve. We truly appreciate you choosing us for your automotive needs and look forward to continuing to serve you in the future.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 6,923 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.