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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Joe Hough was great service rep
Business response:
We greatly appreciate your kind words about Joe! It is truly wonderful to hear that he provided you with great service during your visit. We will be sure to pass along your recognition to him, as feedback like this means a great deal to our team. Thank you for taking the time to share your experience, and we look forward to serving you and your Shelby GT350 again in the future.
Professional and respectful. Quick and economic.
Business response:
We are pleased to hear that your experience with us was professional, respectful, and efficient. It means a great deal to know that we were able to deliver quality service in a way that valued your time and budget. We hope you are enjoying your 2025 Ford Expedition MAX Active, and we look forward to being here for you whenever you need us.
Convenient and effortless experience.
Business response:
Thank you for sharing this feedback about your experience with your 2023 Ford F250 Super Duty. Knowing that the process felt convenient and effortless means a great deal to us, as that is exactly the kind of experience we strive to provide every customer. We hope to have the opportunity to serve you again in the future.
My experience with surprise ford and the service advisor Dawson Hill was Great
Business response:
We sincerely value you taking the time to share your experience with us. It is truly rewarding to hear that your visit went so well, and we are glad that Dawson was able to provide you with the level of service you deserved. We look forward to welcoming you back to Surprise Ford whenever you need us!
Our service advisor was excellent. He was personable and communication was great from beginning to end. However, there was a piece of fabric coming down from the roof where it meets the rubber seal. They fixed the fabric but now the plastic side panel is loose and not in place. I have not had the time to bring it back in to get that fixed.
Business response:
Thank you for sharing your experience with us. We are glad to hear that your service advisor made such a positive impression and that communication was clear and consistent throughout your visit. We understand how important it is for every aspect of a repair to be completed to your full satisfaction, and we regret to hear that the loose plastic side panel has been a lingering concern since your visit. Whenever your schedule allows, we would welcome the opportunity to have you bring the vehicle back in so that issue can be pr... read more
Worked with me to schedule the appointment and got me out on time.
Business response:
We are happy to hear that your experience with us was a smooth one. Scheduling convenience and staying on time matter, and we are glad we were able to deliver on both for you and your 2021 Ford Econoline Super Duty Van. We truly appreciate you taking the time to share your feedback and look forward to serving you again.
Brought the Mustang in for a recall. I had no issues with the service. They corrected the issue.
Business response:
We are happy to hear that your recall service went smoothly and that everything was taken care of to your satisfaction. Keeping our customers' vehicles safe and running properly is something we take seriously, and it's genuinely rewarding to know your visit met those expectations. Thank you for trusting Surprise Ford with your Mustang, and we look forward to being here for you whenever you need us.
Evan was great! He always ensures my experience is good and knows I'll keep coming back from how I'm treated and everything is resolved for what I bring the truck in for.
Business response:
We are thrilled to hear about your experience with Evan and the care he consistently brings to every visit. It is wonderful to know that his dedication to making you feel valued has kept you coming back, and that your truck is always taken care of the way it should be. We are proud to have team members like Evan representing Surprise Ford, and we look forward to continuing to earn your trust for many visits to come.
I always get excellent attention and service.
Business response:
We are overjoyed to hear that your experience with us has consistently been a positive one. Knowing that you feel well cared for each time you visit means a great deal to our entire team. We look forward to continuing to provide you with the excellent service you deserve, and we thank you for taking the time to share your kind words with us.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,443 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.