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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very professional. They always have truck back when they say it will be done.
Business response:
Thank you for sharing this, Donny! Knowing that our team consistently delivers on their commitments means a lot to us. We work hard to keep our service process clear and reliable, and it is great to hear that comes through in your experience. We look forward to taking care of you and your truck again in the future.
good service joe service adviser did a great job will go back for full service inspection when it is time, nick the sales manager dose a great job helping you find right car at a good price
Business response:
We are absolutely thrilled to hear about your experience with Joe and Nick. It is great to know that Joe took good care of you and that Nick helped you find the right car at the right price. We look forward to seeing you back when it is time for your full service inspection!
The recall service was completed as estimated. Evan is always true to his commitment.
Business response:
We are honored to hear about your experience with our recall service. It is great to know that everything was completed on time and that Evan delivered on his word. We appreciate you taking the time to share this feedback, and we look forward to serving you again.
Appreciate the the thoughtful communication skills which included listening to what I expressed regarding my approach to maintaining my vehicle.
Business response:
Thank you for your wonderful feedback! It means a lot to hear that our team took the time to truly listen and understand your approach to caring for your 2024 Ford F150 XLT. Clear, thoughtful communication is something we work hard to provide, and we are glad that came through during your visit. We look forward to being your go-to resource for keeping your vehicle in great shape.
Polite, professional and kept me up to date.
Business response:
We are delighted to hear about your experience with our team. Staying communicative and professional throughout the process is something we work hard to deliver, and it means a lot to know that came through during your visit. Thank you for taking the time to share this feedback and for choosing Surprise Ford.
Dave G did a great job. Our issue was "fixed" last week, but repeated 3 days later. He took the next step at no cost to us. Been a week, no more repeats. Thank you.
Business response:
We are delighted to hear that Dave G took such good care of you and your vehicle. It is great to know he went the extra mile to make sure the issue was truly resolved, not just addressed on the surface. We will be sure to pass along your kind words to him. Thank you for trusting us with your 2014 Ford Expedition, and we look forward to serving you again.
Very fast service! Great looking dealership! Professional service advisor!
Business response:
We are happy to hear that your visit went so smoothly! Fast service, a welcoming environment, and a professional team are things we work hard to deliver every day, so it means a lot to know that came through during your visit. We appreciate you taking the time to share your experience and look forward to seeing you again at Surprise Ford.
Great experience. In and out with no problems. Fair and honest.
Business response:
Thank you for your wonderful feedback! Hearing that your experience was smooth and straightforward means a lot to us. We take pride in being transparent and treating every customer fairly, so it is great to know that came through during your visit. Enjoy your new Maverick!
Exceeding expectations! Personal and efficient staff. I feel like they care about their customers.
Business response:
Thank you for your review! It means a lot to hear that our team exceeded your expectations and made you feel like a valued customer. Providing personal, efficient service is something we work hard at every day, and feedback like yours reminds us why that matters. We look forward to seeing you again!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,420 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.