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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very satisfied with the service
Business response:
We are utterly delighted to hear about your positive experience with our service team. Your satisfaction means everything to us, and we're thrilled that we could meet your expectations. It's wonderful to know that our commitment to providing quality service made a difference for you. We truly appreciate you taking the time to share your feedback with us at Surprise Ford, and we look forward to continuing to serve you in the future.
Loved every one since of humor
Business response:
We are happy to hear that you appreciated the sense of humor during your experience with us. Your enjoyment of our team's approach means so much to us at Surprise Ford. It's wonderful to know that we could bring some joy to your visit while serving you. We value customers like you who take the time to share their positive experiences.
The rear view mirror had a loose bolt. I was wondering why it was wiggling. Everything else was good.
Business response:
We are delighted to hear that your overall experience with us was positive. We understand that the rearview mirror issue with the loose bolt was concerning, and we appreciate you bringing this to our attention. It's helpful feedback that allows us to ensure our quality standards are consistently met. We're pleased that everything else met your expectations during your visit. Your experience matters to us, and we're grateful for customers like you who take the time to share their thoughts.
Great service, friendly staff!
Business response:
We genuinely appreciate your positive feedback about the exceptional service you received. Your comments about our friendly staff truly mean a lot to our entire team. We understand how important it is to have welcoming and helpful team members, and we're delighted that this came through during your visit. Thank you for taking the time to share your experience.
The entire experience with Bryce between trading in my car and leaving with the new one was very efficient and pleasant. I
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your feedback about the efficiency and pleasant nature of your vehicle trade-in and purchase process truly means a lot to us. It's fantastic to know that our commitment to providing smooth and enjoyable transactions made such a positive impression. Thank you for choosing Surprise Ford and for taking the time to share your experience with others.
Great fast speedy pleasant service
Business response:
Thank you for sharing your experience with us! We are thrilled to hear that you found our service to be quick and delivered with such a welcoming approach. Your kind words about the efficiency and friendly nature of our team truly brighten our day. We work hard to ensure every visit runs smoothly while maintaining a positive atmosphere, and it means so much to know we succeeded in making your experience a great one. We appreciate you taking the time to share this feedback and look forward to serving you again in the future.
Great customer service. On time and informative they let me know when I purchased my truck. They didn't add the points for purchasing the truck which would have paid for the service thanks to the service writer. I now received the points and I'm looking forward to my next service for free
Business response:
Thank you for your wonderful feedback about your experience! We're delighted to hear that our team provided excellent customer service and kept you well-informed throughout your truck purchase. It's wonderful that our service writer was able to help you receive the points you earned from your purchase. We're thrilled to know you'll be able to enjoy complimentary service on your next visit. Your satisfaction means everything to us, and we look forward to continuing to serve you for years to come.
Great team at Surprise Ford! Roger and Juan were great to work with!
Business response:
Thank you for your wonderful feedback! We're delighted to hear that Roger and Juan provided you with excellent service. Your positive words mean a lot to us and reflect the high standard of customer care we strive to deliver at Surprise Ford. We appreciate you sharing your experience!
Everyone is very helpful. Nice dealership.
Business response:
Thank you for your wonderful feedback about your experience with us. We truly appreciate you taking the time to share your thoughts about our team and facility. It means so much to hear that our staff provided the assistance you needed and that you found our dealership welcoming. We look forward to serving you again in the future.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 6,925 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 7:00 a.m.