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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After attempting to pay off my mortgage, I had difficulty getting a wire transfer, initiated from a large Credit Union, through to the bank service utilized by TMS. For an unknown reason, the Bank that receives the payoff was stripping my account information and identity from the wire transfer so that TMS could not see where to apply the funds to. The Bank dis not offer up a reason for the rejection, so the Credit Union attempted to call customer service. After speaking to customer service twice, after having the wire reject... read more
Today I had the pleasure of working with Mrs. Kristi Schleicher. After trying to obtain a verification of mortgage for 2 weeks, I had the opportunity to email and speak to Mrs. Schleicher and after carefully verifying my information she resolved my problem within an hour. I am extremely grateful for your customer service, your help, and your extensive knowledge in helping me solve my problem. You have been a lifesaver, Mrs. Kristi! Thank you for all you do and your prompt attention to my situation. You are truly appreciated.
I am giving 5 stars because of Kristi Schleicher. We contacted TMS so many different ways (phone, fax, email) for weeks regarding our escrow bill, and we received no help or even a response. I finally got in contact with Kristi, and she got everything solved in 2 days. I'm pretty sure all the good reviews given to TMS are because of Kristi's customer service.
We had the absolute best experience with Kristi Schleicher. We had an issue that we were extremely worried about and from the time I found her email address to the time the situation was resolved, was maybe 45 minutes total. Kristi has amazing customer service skills and we are so very thankful for her!
I was going to post a poor review due to trouble getting a tax document handled, but I contacted Kristi after seeing her information here to give TMS another chance to fix my situation. She was very helpful and I was able to get my information corrected in a few short emails! Thanks!
I also worked with Kristi after reading these posts. I had been dealing with a nightmare at TMS (over 4 months of back and forth regarding a lost real estate tax payment - it was going nowhere) and she solved it the same day I reached out. Don't call the 800 number, just email kristi.schleicher@themoneysource.com. She'll get it done. I'm giving three stars for TMS because I would give them zero if I could, but I'd give Kristi 5 for her quick solve. I wasted so many hours of my life on the phone line...
Kristi Schleicher was great to work with. She was consistent throughout our communication together and got answers to all my questions. Thank you Kristi!
This review is for my customer experience with Kristi Schleicher, VP of Customer Experience at The Money Source. There were missing updated info and I wasn't sure what was it and I reached out to Kristi, she look through it and helped me figured out and send info to the other dept. I am glad Kristi was able to help out. Thanks for caring in TMS, Kristi.
This review is for my customer experience with Kristi Schleicher, VP of Customer Experience at The Money Source. My loan was sold while I was on a Covid 19 forbearance plan and The Money Source became the servicer. After coming out of forbearance, the TMS loss mitigation team was a nightmare to work with. There was numerous errors made on my account including the balance owed had an additional 10K added to the forbearance amount. I was unable to get any of the issues resolved even after many extremely long conversations with... read more
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,150 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open tomorrow at 9:00 a.m.