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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I refinanced my loan in March of 2021. The Money Source became the third entity to service the loan in November. I have never, ever missed a singe mortgage payment in over 40 years, yet somehow the money source managed to lose my October payment when it was transferred from the last servicer. They started sending me vaguely threatening letters which stated my credit rating might suffer and my home be foreclosed. Note that the Government does not allow lenders to report any negative information for 60 days after a transfer in... read more
Easy to deal with and offered what they proposed. Very simple to process the loan and they guide you through the entire process. Great rate.
We were having issues with getting the yearly escrow analysis to be accurate. I wrote Kristi.Schleicher@themoneysource.com and the very next day she was able to bring our concerns to a complete and accurate resolution. Thank goodness for Kristi. She saved us a lot of headaches. Thank you so very much Kristi. Michelle and Anthony B
Kristi is Amazing!!! Thank you for your swift response and Amazing follow-up!!! Heard many positive reviews about your company and now understand why...thank you
Amazing customer service! Bridget helped me lower my rate from 6% down to 3%, saving me hundreds and hundreds of dollars. I was reduced to part-time during Covid and struggling to pay my mortgage, but Money Source worked with me to make my payments affordable. I am so grateful.
My loan got transferred to TMS in early November. My first mortgage payment with them went fine, but now I'm having trouble logging in to the dashboard to make sure my auto pay is set up correctly. I called customer service, but they weren't much help and just told me something was wrong with my computer. But I tried logging in from two different devices and two different web browsers.
Carla R. helped me set up a reoccurring payment was outstanding! Above and beyond great customer service! She even offered to follow up with me and call to verify the account and payment was processed correctly. Again outstanding customer service representative!
I’ve been with TMS for about a year and it’s great. Good app, website and customer service. Have no complaints whatsoever. Now my mortgage is being transferred to PHH and frankly reading reviews on them I’m not encouraged.
I was finally able to resolve an ongoing issue with The Money Source after speaking to about 30 reps who made promises and failed to keep them. I found the VP of customer service information on this site and reached out to Kristi Schleicher and my experience changed immediately. I was totally surprised when she returned my email and called me within hours of reaching out to her. She was very pleasant and listened to what I had to say. Well less than two weeks later my issue is completely resolved and she has offered her serv... read more
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,150 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open tomorrow at 9:00 a.m.