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The Money Source Inc.

4.9
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About this business

We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else. 

Location details

3138 E Elwood Street, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.91,149 reviews
5
1,047
4
72
3
30
2
0
1
0
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Blanca Estella Figueroa Rosario's profile image
Blanca Estella Figueroa Rosario 
a year ago

The other day I called TMS to ask if there was a possibility that I could skip a payment due to extreme hardship (lack of work and illness). I spoke with Jesus, and he was beyond helpful. We've been in serious situations due to Covid-19 and TMS has been extremely helpful and patient with us. I've had many calls from different lenders asking me if I want to refinance. I've told them that as long as TMS continues to be my mortgage holder I will not change. 

Keri Julian's profile image
Keri Julian 
a year ago

First company that is an actual pleasure to work with. Every time I call in, they actually listen and fix my issues. I've never had to follow up or call back because they don't forget about me. If they feel ill be on hold awhile, they value my time and follow up when they figure out how to resolve my issue and by email so I don't have to be on the phone. Battling covid symptoms for almost a year now and it's hard to talk on the phone, not only do they ensure I have the security to not default on my loan when money is tight, ... read more

gailb_13's profile image
gailb_13 
a year ago

I’m very happy with the service that I received from Shelly today. I initially started out with a different servicer of my home loan and I was not very happy or satisfied with them. My loan was then transferred to TMS and they have been a complete joy to work with. Thank you 

king7450's profile image
king7450 
a year ago

Kristi Schleicher was simply amazing. She ACTUALLY listened to my explanation of the issues, then she ACTUALLY worked with me to resolve the issues. We were on the phone for 37 MINUTES and the issues were resolved. T. M. S. has had my loan for approximately 2 1/2 years. I cannot even remember how many times I have called in an attempt to resolve this. You said that you needed me to put more money in my Escrow account and I did what you said that would resolve the issues. NEVER did anything get resolved. She is by far the bes... read more

Dominic Hill's profile image
Dominic Hill 
a year ago

Update: An update has been pushed and I successfully had my payment scheduled and posted. Now what needs fixed is the app push notifications about mortgage being due when a payment is already scheduled and TMS doesn't process payments until end of the day or next business day if the 1st of the month lands on a weekend. Original review: Don't understand the point of the app when I can never get it to properly process mortgage payments and just end up using the web portal instead. 

Business response:

Good Morning Dominic, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at TMS. Would you be able to email me directly your loan number and contact information? My email address is kristi.schleicher@themoneysource.com. I look forward to working with you. 

lindsie_strand's profile image
lindsie_strand 
a year ago

What a great company! Every time I have needed assistance they have been extremely helpful and there’s rarely/if ever a wait to speak with the rep. Every time I called in, every person I’ve spoken with has been extremely professional, courteous and personable. Also love that you don’t have to choose 20 different options to speak with someone!! 

ljthorpe's profile image
ljthorpe 
a year ago

I am 82 yrs young and my wife has been a Real Estate Broker for over 20 yrs, and at this point in our life we have financed several loans of all sorts FHA, VA, Conv. ETc. In our experience we have never found a company as friendly, efficient, and helpful as the Money Source. Please keep up your great work and I'm sure you will be rewarded by a very successful future. 

Alex Sanabria's profile image
Alex Sanabria 
a year ago

Kristi Schleicher VP, Customer Experience is a rockstar! We are selling our home and was promised a payoff statement that never came through. This was the last piece necessary to close and was beyond stressed. My wife emailed Kristi and communicated our experience and within 10 minutes I was on the phone with her. Kristi resolved our matter, her professionalism, communication, and empathy made me feel more confident that I had someone on my side. TMS is lucky to have you, THANK YOU for removing all obstacles to help us! fore... read more

mdavis308's profile image
mdavis308 
a year ago

I was frustrated and having issues with my mortgage. After seeing her name in reviews, I reached out to Kristi Schleicher. Boy, am I glad I did! Thank you Kristi for your professionalism, understanding, and helping me with my issue. 

Frequently asked questions about The Money Source Inc.

How is The Money Source Inc. rated?

The Money Source Inc. has a 4.9 star rating with 1,149 reviews. 

When is The Money Source Inc. open?

The Money Source Inc. is closed now. It will open on Tuesday at 9:00 a.m.