The Money Source Inc.

Martin 

on WalletHub

2 years ago

Very informative credit report site to be used daily. Direct link to Trans Union for disputes and account information so that you can keep up with your credit score. 

Brittany Roman 

on WalletHub

2 years ago

Kristi Schleicher at TMS is a huge lifesaver. She is so quick to reply and will ensure to get back to you asap! I have been very satisfied with all the service she has provided. She thoroughly answers all questions and is extremely friendly. 

Stephen Jewell 

on WalletHub

2 years ago

I called TMS customer service and worked with several agents. We spent hours on the phone over multiple conversations, and did not get the problem resolved.<br /><br /> As a last ditch effort, I sent an email to Kristi after finding her contact info here. She was amazing and very helpful in getting the payment situation resolved. I don't know that the problem would have been fixed otherwise. Her follow-through and caring attitude made all the difference! Thanks for your help, Kristi! 

droid_learned0g 

on WalletHub

2 years ago

I had some confusion regarding a loan payment, and TMS was quick to respond to me and clear up my confusion. I received an excellent level of customer support from Kristi Schleicher. 

Rahul Munshi 

on WalletHub

2 years ago

I am writing to sing the praises of Kristi Schleicher. I ran into a complicated tax issue and spent months attempting to communicate with TMS to find out what was going on and how to rectify the issue. I finally contacted Kristi (whose name/contact info I learned from WalletHub). Kristi provided exceptional service and was able to provide me with the information that I had been unsuccessful in finding out from TMS for months. I give Kristi 5 stars. Prior to her involvement, I would have given TMS 0 stars. 

Gary_Quist 

on WalletHub

2 years ago

I would like to personally thank Kristi Schleicher , VP of customer service, for her excellent service. Kristi helped our family during a very difficult time. She was able to get us approved for home modification and saved our home. Kristi is very professional, kind, and provided excellent service and communication. Kristi is a great asset to the money source. This health care worker is extremely grateful. Thank you very much. Gary Quist 

devinfakner 

on WalletHub

2 years ago

I am a real estate investor and unfortunately have had MANY negative experiences with mortgage lenders. We had a situation arise when escrow changed, resulting in autopay being a little short; this causes a late payment which was reported to the credit bureaus and drastically impacted my credit.<br /><br /> I called The Money Source, knowing success rate for credit reporting was very low, BUT Kristi Schleicher was phenomenal and rectified the issue immediately. She brings the service of a small bank to a large lender! Very h... read more

Toni Porath 

on WalletHub

2 years ago

One of the best, if not the best customer service experience I have had was the assistance I received from Kristi Schleicher. She was extremely professional in working with me. She actively listened to me, promised to get back to me after she made additional inquiries, and confirmed a date when she would contact me. She got in touch with me when she said she would with a resolution to a very frustrating issue (which I am pretty sure was a fair amount of work for her)! Kristi went above and beyond what I expected or hoped for... read more

devinfakner 

on WalletHub

2 years ago

We had our escrow adjusted and weren't notified properly, thus resulting is a shortage of under $100. The Money Source withheld all funds and dinged our credit for a 30 day late charge, which caused us to lose a loan for a house we were moving into. We contacted numerous customer service representatives until we got in touch with one that would submit a request to have the late ding removed from our credit. I hold hope that the company will correct the mistake after never missing a payment.