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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zachary was friendly, knowledgeable, and willing to go the extra mile to answer all my questions. He also was willing to provide a call back extension in case the problem didn't get resolved to my satisfaction. If he is a typical member of your team, then your organization is in great shape. I only wish my loan had stayed with TMS instead of being passed on to a new servicer. Thank you!
BLOWN AWAY - Zachary helped me out tremendously with a variety of questions regarding my new mortgage. I wanted to understand payment options and escrow amounts and he professionally, politely and completely did that in a way that I felt informed, respected and cared for. TREMENDOUS and SO VERY DIFFERENT than other companies' online customer service. Perfect in all aspects. We even got disconnected randomly and he called me back in seconds. Really top class!
We recently had a couple of issues on our loan and hadn't had any luck getting resolution through customer service. We finally contacted Kristi and she fixed it all. She is very professional and responsive and got things taken care of. She was responsive weekends, nights, days, phone, e-mail, didn't matter. She is the go to Gal at the Money Source for problems.
This has been a very trying year with a pandemic coupled with economic instability. Through it all, I have kept in touch with my customer representatives, each one has been supportive and helpful in navigating the plans available to me. Tara was especially kind and helpful, giving me the information I needed so I could make an informed decision regarding my loan. <br /> I highly recommend using The Money Source for your home purchases. This year has made me a customer for life. Customer service at its best!
Kristi is 100% the reason for this 5 star rating! I needed help with a payoff, and she took care of it within 24 hours. Thank you for taking great care of me!
Liza by far is the Best Careologist I've dealt with not only does she listen to your situation, but provides you info to help you with any situation you may be in. She has been a great help to me and my family. I'd highly recommend her to anyone. <br /> Thank you for all that you do Liza
Kristi Schleicher was exceptionally helpful. Not only did Kristi answer my email on Easter Sunday, but once we connected on Monday she quickly provided me the information I needed to clear up my issue. I was also provided a timeline on future events to set my expectations on further servicing of my loan. TMS is lucky to have Kristi provide such great customer service for its customers. Don't hesitate to contact Kristi for any issues or concerns.
Kristi was extremely helpful and called me immediately after reading my email concerning my mortgage payment. She is a asset to this place for sure.
The customer service representative was very courteous and helpful. He was able to assist me with resolving my issue with one phone call. He provided outstanding service during the call. I appreciate the support, understanding and level of professionalism I received from the money source during my interaction with them.
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,150 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open tomorrow at 9:00 a.m.