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The Vertical Connection Carpet One

5.0
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About this business

The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more

Location details

8895 McGaw Rd, Columbia, MD, 21045, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
5.0809 reviews
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119 reviews have no rating
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Jesus C.'s profile image
Jesus C. 
on Birdeye

3 weeks ago

Vertical connection is great! From scheduling consultation to finishing the job. I highly recommend. Look for Larry Robert’s, such an easy sales person to work with (I would know I’m in sales also). Larry is knowledgeable about his product and really cares about what your home is going to look like. The scheduling team for install is prompt and the install folks who come on the day are friendly, thorough and don’t leave until you are happy with the finished product. 5 stars for vertical connection, Larry and the install team... read more

Business response:

Thank you so much for your kind words, Jesus. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Sarah E.'s profile image
Sarah E. 
on Birdeye

a month ago

Very professional! 3 bedrooms done in 2.5 hours. Customer service was top notch. We already have them booked for another project!  

Business response:

Thank you so much for your kind words, Sarah. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

James C.'s profile image
James C. 
on Birdeye

a month ago

I will like to take the opportunity to thank the Vertical Connection for replacing my 30 year old upper level carpet with hardwood flooring and replacing the carpet on my stairs. It’s good to see they put the quality of work above the profit of money. I will recommend the Vertical Connections to anyone. Thanks again good job, 

Business response:

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Nae O.'s profile image
Nae O. 
on Birdeye

a month ago

I have worked with Stephanie over two years, and counting, and she has delivered exceptional customer service across the board. Each project has been met with professionalism and grace and a bit of laughter as well. Each time I have called or texted for follow up on an order or inquiry into a new order, I receive a prompt and delightful response. Oh, and I cannot forget about Abbas, the Certified Installer!!!! His work product speaks volume. He comes in with a delightful spirit and is extremely knowledgeable and helpful. VC ... read more

Business response:

Thank you so much for your kind words, Nae. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Gaye Klein Passes's profile image
Gaye Klein Passes 
recommend  Recommended
a month ago

Excellent work and work ethic. Had kitchen floor replaced and workmanship was excellent and performed by a hardworking, diligent crew. The office staff/consultants get 5 Stars as well. Always personable, well informed and eager to help. Highly recommend the Vertical Connection from start (consultation) to finish. 

Business response:

Gayle, we appreciate your feedback and are pleased that you were satisfied with our workmanship and work ethic. We are grateful that our office staff and consultants were able to assist you in a helpful manner. Your recommendation means a lot to us, and we are grateful for the opportunity to be of service for your kitchen floor replacement. 

Barbara K's profile image
Barbara K 
2 months ago

Service & carpet great. Came in 5 weeks late, though, & I had to call to inquire where it was. 

Business response:

<p>So happy to hear of your satisfaction! Thank you for the opportunity to assist with your project and for taking the time to share your experience. While we don't control timelines for special ordered materials, we do share your frustration. Please don't hesitate to contact us should you need anything! Thanks again!</p><p></p><p></p> 

Michelle Thompson's profile image
Michelle Thompson 
recommend  Recommended
2 months ago

They are excellent! I needed carpet for a playpen for my foster dog with very special needs. Several people highly recommended them to me. They so graciously donated two new and lovely carpets to me. 

Business response:

We are grateful for your kind words, Michelle. It is reassuring to hear that our carpet donation made a difference in meeting the needs of your foster dog. Your recommendation is valued, and we remain committed to serving our community in impactful ways. 

Volker S.'s profile image
Volker S. 
on Birdeye

2 months ago

Our project has taken a few years to come to fruition. We were sent ther by a recommendation when we started and I have to say the customer service both David and Tim provided was outstanding. The installation was great and the team they sent were awesome. I would definitely highly recommend them. They entire team from sales to installation provided 5 star customer service. 

Business response:

Thank you so much for your kind words, Volker. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Ellen R.'s profile image
Ellen R. 
on Birdeye

3 months ago

The gentleman who installed the carpet and his assistant were efficient, moved furniture and other things carefully, and installed padding and carpet all in a matter of a few hours. I appreciated how quietly it was done as well. Thank you Vertical Connection! 

Business response:

Thank you so much for your kind words, Ellen. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Frequently asked questions about The Vertical Connection Carpet One

How is The Vertical Connection Carpet One rated?

The Vertical Connection Carpet One has a 5 star rating with 809 reviews. 

When is The Vertical Connection Carpet One open?

The Vertical Connection Carpet One is open now. It will close at 5:00 p.m.