The Vertical Connection Carpet One's cover image
Claimed

This profile has been claimed by the business owner or representative.

The Vertical Connection Carpet One

5.0
Get directions

About this business

The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more

Location details

8895 McGaw Rd, Columbia, MD, 21045, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
5.0814 reviews
Select a rating
Ray H.'s profile image
Ray H. 
on Birdeye

4 days ago

Prompt, professional, courteous, and good quality products. That’s a 5-star business in my book! 

Business response:

Thank you so much for your kind words, Ray. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Jesus C.'s profile image
Jesus C. 
on Birdeye

a month ago

Vertical connection is great! From scheduling consultation to finishing the job. I highly recommend. Look for Larry Robert’s, such an easy sales person to work with (I would know I’m in sales also). Larry is knowledgeable about his product and really cares about what your home is going to look like. The scheduling team for install is prompt and the install folks who come on the day are friendly, thorough and don’t leave until you are happy with the finished product. 5 stars for vertical connection, Larry and the install team... read more

Business response:

Thank you so much for your kind words, Jesus. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Sarah E.'s profile image
Sarah E. 
on Birdeye

a month ago

Very professional! 3 bedrooms done in 2.5 hours. Customer service was top notch. We already have them booked for another project!  

Business response:

Thank you so much for your kind words, Sarah. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

James C.'s profile image
James C. 
on Birdeye

a month ago

I will like to take the opportunity to thank the Vertical Connection for replacing my 30 year old upper level carpet with hardwood flooring and replacing the carpet on my stairs. It’s good to see they put the quality of work above the profit of money. I will recommend the Vertical Connections to anyone. Thanks again good job, 

Business response:

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Nae O.'s profile image
Nae O. 
on Birdeye

2 months ago

I have worked with Stephanie over two years, and counting, and she has delivered exceptional customer service across the board. Each project has been met with professionalism and grace and a bit of laughter as well. Each time I have called or texted for follow up on an order or inquiry into a new order, I receive a prompt and delightful response. Oh, and I cannot forget about Abbas, the Certified Installer!!!! His work product speaks volume. He comes in with a delightful spirit and is extremely knowledgeable and helpful. VC ... read more

Business response:

Thank you so much for your kind words, Nae. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Volker S.'s profile image
Volker S. 
on Birdeye

2 months ago

Our project has taken a few years to come to fruition. We were sent ther by a recommendation when we started and I have to say the customer service both David and Tim provided was outstanding. The installation was great and the team they sent were awesome. I would definitely highly recommend them. They entire team from sales to installation provided 5 star customer service. 

Business response:

Thank you so much for your kind words, Volker. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Ellen R.'s profile image
Ellen R. 
on Birdeye

3 months ago

The gentleman who installed the carpet and his assistant were efficient, moved furniture and other things carefully, and installed padding and carpet all in a matter of a few hours. I appreciated how quietly it was done as well. Thank you Vertical Connection! 

Business response:

Thank you so much for your kind words, Ellen. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Tessa A.'s profile image
Tessa A. 
on Birdeye

3 months ago

Great experience from initial, no pressure sales visit to house, awesome communication, follow up regarding install. The team that arrived for install were, personable, extremely helpful answering questions. They worked extremely hard to finish on time, paid great attention to every little detail to make install awesome. Will definitely use again for other projects. 

Business response:

Thank you so much for your kind words, Tessa. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Catherine Cheeseman G.'s profile image
Catherine Cheeseman G. 
on Birdeye

4 months ago

I am so happy with the shades and blinds I purchased from the Vertical Connection. Stephanie the designer is excellent and was instrumental with the color and style selections. The installers were also a pleasure to work with. The were on time and very professional. Everything looks GREAT! 

Business response:

Thank you so much for your kind words, Catherine. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Frequently asked questions about The Vertical Connection Carpet One

How is The Vertical Connection Carpet One rated?

The Vertical Connection Carpet One has a 5 star rating with 814 reviews. 

When is The Vertical Connection Carpet One open?

The Vertical Connection Carpet One is closed now. It will open tomorrow at 10:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with birdeye. We are reachable at profiles@birdeye.com