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The Vertical Connection Carpet One

5.0

About this business

The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more

Location details

8895 McGaw Rd, Columbia, MD, 21045, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
5.01,130 reviews
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James D.'s profile image
James D. 
3 months ago

Just had my second Hunter blind repair experience with The Vertical Connection. The staff was very knowledgeable and responsive, and made the whole process very simple and straightforward.  The large custom blind we had repaired would have been expensive to replace, and it now works like it is factory new. My go to place for window treatments and service. 

Business response:

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Claire F.'s profile image
Claire F. 
3 months ago

We relocated to Maryland in 1988. The interior decorator for the builder chose light gray carpet, which was aesthetically pleasing until a couch released flame retardant. Seeking a reliable solution, we returned to Vertical Connection-Carpet One, where Steve, the owner, consistently addressed any issues promptly, such as replacing worn blind cords. The carpet remained in excellent condition until another couch incident occurred. Upon our return, we met Tom Harryman, who became our sales representative. He patiently listened... read more

Business response:

Thank you so much for your kind words, Claire. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Tom M.'s profile image
Tom M. 
3 months ago

Everything was great... From Nick taking the measurements to the team that installed the carpet. When it was all done it looked great! 

Business response:

Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Kelley D.'s profile image
Kelley D. 
3 months ago

David helped us finalize all our flooring plans and got the job processed quickly. He came to our home in rainy weather, was super respectful and gave us options that fit our budget without any pressure to proceed. The company beat all other quotes and the onsite visit was efficient with laser technology and iPad creating exact blueprints to eliminate any error. Highly recommend you request to work with David and make Vertical Connections your go to company for flooring. I am a property manager and business owner so I don't ... read more

Business response:

Thank you so much for your kind words, Kelley. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Jackie & Alan D.'s profile image
Jackie & Alan D. 
4 months ago

If you need flooring, Vertical Connection is the ONLY place to go!!! Our salesperson, Nick was the very best salesperson we have ever worked with. He not only assisted us with choices but he made sure that everything went perfectly from the first time in Vertical Connection to the end of the job. I wouldn't go anywhere else!!!! 

Business response:

Thank you so much for your kind words, Jackie. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Beth F.'s profile image
Beth F. 
4 months ago

We recently had Vertical Connection install shutters in our living room and woven wood shades in our dining room, and we couldn't be more pleased. Stephanie helped us choose products and details that complement our taste. Anna kept us up to speed with the status of our order. Both installations look absolutely beautiful and have transformed the ambiance of our home. Our installer was prompt, kind, and friendly, and left the area clean and tidy. The entire experience was smooth and exceeded our expectations. Highly recommende... read more

Business response:

Thank you so much for your kind words, Beth. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Theresa&jim Z.'s profile image
Theresa&jim Z. 
6 months ago

The entire experience with Vertical Connection was awesome! 

Business response:

Thank you so much for your kind words, Theresa&jim. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Meg W.'s profile image
Meg W. 
6 months ago

I was very pleased with my experience at Vertical Connection. They were very professional and helpful in my decision making process. They were really good about communicating through out the process. The installers were very polite and professional. They made sure that I was happy with their work before they left. 

Business response:

Thank you so much for your kind words, Meg. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Walter F.'s profile image
Walter F. 
6 months ago

I don't typically leave reviews, but it would be criminal not sharing the exceptional experience I received working with Vertical Connections. I needed to replace the carpet and flooring on two floors. Larry Roberts, guru of flooring, adjusted his schedule to meet me at the property. He was extremely knowledgeable, compassionate, and a straight shooter. He understood exactly what I needed, made his recommendations, and we proceeded forward. I needed to list the house for rent, so I was in a bit of a time crunch. Vicky was in... read more

Business response:

Thank you so much for your kind words, Walter. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Frequently asked questions about The Vertical Connection Carpet One

How is The Vertical Connection Carpet One rated?

The Vertical Connection Carpet One has a 5 star rating with 1,130 reviews. 

When is The Vertical Connection Carpet One open?

The Vertical Connection Carpet One is closed now. It will open tomorrow at 10:00 a.m.