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The Vertical Connection Carpet One

5.0
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About this business

The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more

Location details

8895 McGaw Rd, Columbia, MD, 21045, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
5.0828 reviews
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Tessa A.'s profile image
Tessa A. 
on Birdeye

3 months ago

Great experience from initial, no pressure sales visit to house, awesome communication, follow up regarding install. The team that arrived for install were, personable, extremely helpful answering questions. They worked extremely hard to finish on time, paid great attention to every little detail to make install awesome. Will definitely use again for other projects. 

Business response:

Thank you so much for your kind words, Tessa. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Catherine Cheeseman G.'s profile image
Catherine Cheeseman G. 
on Birdeye

4 months ago

I am so happy with the shades and blinds I purchased from the Vertical Connection. Stephanie the designer is excellent and was instrumental with the color and style selections. The installers were also a pleasure to work with. The were on time and very professional. Everything looks GREAT! 

Business response:

Thank you so much for your kind words, Catherine. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Mary S.'s profile image
Mary S. 
on Birdeye

4 months ago

Your installation team was on time, friendly, efficient and wonderful to have in our home. It made the process easy and smooth. 

Business response:

Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Nick B.'s profile image
Nick B. 
on Birdeye

4 months ago

Larry and his team over at Vertical Connection have made purchasing and installing our new home’s carpets so easy. We just used them for a second time to put the finishing touches on our basement remodel. Not once were we ever pushed or pressured to something out of our price range - actually, he did everything he could to make sure that our budgets aligned with our goals for the final look as he steered us through the options and process. It’s as simple and easy as, here’s our budget, here’s what we like and go! After our v... read more

Business response:

Thank you so much for your kind words, Nick. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Judi M.'s profile image
Judi M. 
on Birdeye

5 months ago

Very courteous and professional. Communication was good and installation was easy and looks great. Highly recommend! 

Business response:

Thank you so much for your kind words, Judi. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

K K.'s profile image
K K. 
on Birdeye

5 months ago

The Vertical Connection recently installed hardwood floors throughout my home and I had the best experience working with their team. By the time I found this company I was exhausted, frustrated, and close to giving up hope of finding the product I wanted at an affordable price. Then I got Tim at TVC in Columbia on the phone. He listened empathetically as I spoke about the stress of fruitless searching for that perfect color and dealing with representatives who wanted my decision immediately. Tim assured me that TVC had a wid... read more

Business response:

Thank you so much for your kind words, K. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Allstate I.'s profile image
Allstate I. 
on Birdeye

6 months ago

Great service and very professional installation. Use them second time and very happy with service  

Business response:

Thank you so much for your kind words, Allstate. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Karen D.'s profile image
Karen D. 
on Birdeye

6 months ago

Prompt, professional and tidy. Great service. 

Business response:

Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Cathy M.'s profile image
Cathy M. 
on Birdeye

6 months ago

After seeing a friend’s beautiful new hardwood flooring and hearing how great the installers were, I contacted Vertical Connections for an estimate on pulling up the wall to wall carpeting in my family room and installing the same hardwood flooring I have in the rest of the house. Nick was on time for the appointment and did a VERY thorough job of measuring, matching cabinetry and the proper quarter round and understanding my requirements and time-frames. He gave me an on-the-spot quote which was quite reasonable. The ext... read more

Business response:

Thank you so much for your kind words, Cathy. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One  

Frequently asked questions about The Vertical Connection Carpet One

How is The Vertical Connection Carpet One rated?

The Vertical Connection Carpet One has a 5 star rating with 828 reviews. 

When is The Vertical Connection Carpet One open?

The Vertical Connection Carpet One is open now. It will close at 7:00 p.m.  

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