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The Vertical Connection Carpet One
- Carpeting
- Columbia, MD
About this business
The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more
Location details
8895 McGaw Rd, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have worked with Stephanie over two years, and counting, and she has delivered exceptional customer service across the board. Each project has been met with professionalism and grace and a bit of laughter as well. Each time I have called or texted for follow up on an order or inquiry into a new order, I receive a prompt and delightful response. Oh, and I cannot forget about Abbas, the Certified Installer!!!! His work product speaks volume. He comes in with a delightful spirit and is extremely knowledgeable and helpful. VC ... read more
Business response:
Thank you so much for your kind words, Nae. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Our project has taken a few years to come to fruition. We were sent ther by a recommendation when we started and I have to say the customer service both David and Tim provided was outstanding. The installation was great and the team they sent were awesome. I would definitely highly recommend them. They entire team from sales to installation provided 5 star customer service.
Business response:
Thank you so much for your kind words, Volker. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
The gentleman who installed the carpet and his assistant were efficient, moved furniture and other things carefully, and installed padding and carpet all in a matter of a few hours. I appreciated how quietly it was done as well. Thank you Vertical Connection!
Business response:
Thank you so much for your kind words, Ellen. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Great experience from initial, no pressure sales visit to house, awesome communication, follow up regarding install. The team that arrived for install were, personable, extremely helpful answering questions. They worked extremely hard to finish on time, paid great attention to every little detail to make install awesome. Will definitely use again for other projects.
Business response:
Thank you so much for your kind words, Tessa. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
I am so happy with the shades and blinds I purchased from the Vertical Connection. Stephanie the designer is excellent and was instrumental with the color and style selections. The installers were also a pleasure to work with. The were on time and very professional. Everything looks GREAT!
Business response:
Thank you so much for your kind words, Catherine. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Your installation team was on time, friendly, efficient and wonderful to have in our home. It made the process easy and smooth.
Business response:
Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Larry and his team over at Vertical Connection have made purchasing and installing our new home’s carpets so easy. We just used them for a second time to put the finishing touches on our basement remodel. Not once were we ever pushed or pressured to something out of our price range - actually, he did everything he could to make sure that our budgets aligned with our goals for the final look as he steered us through the options and process. It’s as simple and easy as, here’s our budget, here’s what we like and go! After our v... read more
Business response:
Thank you so much for your kind words, Nick. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Very courteous and professional. Communication was good and installation was easy and looks great. Highly recommend!
Business response:
Thank you so much for your kind words, Judi. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
The Vertical Connection recently installed hardwood floors throughout my home and I had the best experience working with their team. By the time I found this company I was exhausted, frustrated, and close to giving up hope of finding the product I wanted at an affordable price. Then I got Tim at TVC in Columbia on the phone. He listened empathetically as I spoke about the stress of fruitless searching for that perfect color and dealing with representatives who wanted my decision immediately. Tim assured me that TVC had a wid... read more
Business response:
Thank you so much for your kind words, K. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to contact us with any follow-up questions! We look forward to working with you again in the future! THANKS!! The Vertical Connection Carpet One
Frequently asked questions about The Vertical Connection Carpet One
How is The Vertical Connection Carpet One rated?
The Vertical Connection Carpet One has a 5 star rating with 1,130 reviews.
When is The Vertical Connection Carpet One open?
The Vertical Connection Carpet One is closed now. It will open tomorrow at 10:00 a.m.