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The Vertical Connection Carpet One
- Carpeting
- Columbia, MD
About this business
The Vertical Connection Carpet One began with the mission to create happy customers. Founders, Kathy and Steven, didn’t want to be at the mall, a restaurant or a party and bump into an unhappy customer. It was as simple as that! Over four decades later, the mission hasn’t changed. Today, The Vertical Connection Carpet One is not only focused on creating happy customers, but also on providing unmatched value. As a member of the largest flooring cooperative in the world, we have unmatched buying power, bringing you everyday s... read more
Location details
8895 McGaw Rd, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
From the sales through to the installation it was a great experience. We liked what we bought and how it looks in our home so much that we went back a few weeks later to have them do another few rooms.
Stephanie assisted me in finding carpet for my basement. She came to my house and measured and I received an estimate within a day. I chose my carpet in the showroom and listened to her advise. Carpet was installed 2 weeks later and the basement looks incredible!! Brighter and the wall color matched perfectly. Stephanie is efficient, resourceful, punctual and is extremely personable.
Stephanie came to our house and helped us choose banded shades. We first sent her photos since our family room windows were spread out oddly. She gave us expert advice. Cody came out and verified the measurements. Everything from start to finish was friendly, professional, and creative. Took a lot of worry out of the design, selection, and execution of this process that I knew nothing about :-)
Efficient, moved furniture without damage. Came when promised and cleaned up afterwards
Larry is awesome to work with at Vertical Connections! They stand by their work and do quality work! I’m honestly a tough customer and they exceeded my expectations! Would definitely recommend to friends and family!
We had yet another great experience with Vertical Connection. Last week, during a storm we had a minor flood in our carpeted basement. I contacted Larry to discuss our options; he replied immediately, as he always does. He and Sean came over the next day, and a few days later we had our padding replaced and the carpet restretched so that it looks and feels like new. Everything went smoothly, eliminating any potential stress, and the cost was less than we anticipated. Thank you, Larry!
David's customer service skills are above and beyond. He has been attentive, patient and kind. It has been a several month process to have my carpet installed with Carpet One for the second time due to a basement flood. David checked in on me regularly and did everything he could to make the process easier for me. He's a great guy and I am so glad he was there to assist me when I walked in the door. You're the best David!!!
My family and I have been using Vertical Connection for 30 years and keep going back. We couldn't be happier. They just installed new carpet throughout my house for me and everything was great. Larry and the installation team took excellent care of me. I highly recommend.
Installers were right on time! The installation was seamless, and I was able to enjoy my new blinds within minutes. Easy, efficient, and a great product.
Frequently asked questions about The Vertical Connection Carpet One
How is The Vertical Connection Carpet One rated?
The Vertical Connection Carpet One has a 4.9 star rating with 1,247 reviews.
When is The Vertical Connection Carpet One open?
The Vertical Connection Carpet One is closed now. It will open at 10:00 a.m.