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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Impossible to cancel membership.
Business response:
If you are having trouble canceling on our website, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
10 out of 10 DO NOT recommend! They will continue to charge your card even after you cancel. When cancel online it gives you an error message when you try to cancel then they won’t refund you. My car was scratched in the car wash this place is GARBAGE and horrible customer service
Business response:
Hi Ashley. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Must cancel membership 7 days prior to your renewal date. I was not informed about this. I cancelled 1 day before my renewal date and then got charged again. Customer service would not refund me.
Business response:
Hi, Nick. In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time. We apologize if you felt slighted in any way.
Title wave in Guntersville Alabama sucks! They damage your car then don’t pay for it. Pitiful excuse for a car wash. 
Business response:
Hi Will. We are sorry to hear about the damage you have experienced and understand your frustration. Please understand that we take all damage complaints seriously and investigate them thoroughly. However, we regret to inform you that Tidal Wave Auto Spa cannot be held responsible for the damage you have described. For more information, please visit https://www.tidalwaveautospa.com/vehicle-restrictions/ . Or if you would like to discuss further, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and ... read more
Very poorly trained and unprofessional staff at the Rio Hill location in Charlottesville VA. Not (All) but a bad experience affects all.
Business response:
Hi, Red. Thank you for visiting Tidal Wave Auto Spa in Charlottesville. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and yo... read more
I daughter was home for the summer and she signed up for a pass. When I found out I was told that I would have to pay for a month that noone would be using it.
Business response:
Hi Sarah. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
The computer system, off of Veterans Highway at the Tidal Wave in Lutz, FL, is horrible. I pay the monthly fee for the Graph service; however, their computer system gives me either tire or general cleaning. This causes me to go around, get out of my car, and for the staff to correct their stupid computer programming. The staff is great however, their computer program is horrible and completely wastes my time. I have to stop to get what I have paid for. Just horrible.
Business response:
Mark, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Customer service is a joke. Signed up for a monthly plan online and it gave me a certificate to print out to activate it. Nobody at the car wash could figure out how to do that, plus it was trying to charge my card again for a plan I had already paid for, and they had a bunch of reasons why, none were legitimate. Just trying to rip me off. Total joke and waste of my time.
Business response:
Hi, Chris. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you catch the happy... read more
I asked for a one time wash for $17. The attendant said I can get washes for the next 30 days for that $17. then sent me a link to "complete registration" when I did it said I'd be charged $30 a month via direct debit. I tried contacting by phone to cancel but no answer. By email but it's automated.
Business response:
Hi Cheryl. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,595 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.