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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
1st time using on 4/29/24 and it tore off my 3rd brake light. Went back next day spoke with attendant she gave me my brakeligh and we file accident report, and she proceeded to tell me that someone would contact me in 3 days. Well on 5/4/24 me and my husband went back to Tidal wave and spoke with Manager and he informed me that they have my report and someone would contact me, manager gave me the name and number of Man that handles this area. I called left voice-mail to contact me back. So here it is 6/22/24 and I have not h... read more
Business response:
Hi Kim. For a follow up on your damage claim, please email claims@twavelead.com.
Don’t do business with this company because they just want your money. They charged my account four (4) times after I canceled the account online before the 30 day deal they were offering had ended. When I called they pretty much called me a liar and stated that I didn’t submit a cancellation form so they offered to refund me one (1) payment of three to charged me for. I feel like they are calling me a liar because they said I should have receive a email that I never received. So they now have an extra $150 for services th... read more
Business response:
Hi Donald. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
This business destroys vehicles and does not take responsibility for it. if you value your car, DO NOT go there. I find it insane e, that after they damage your vehicle, they then turn around and say they won't help you, after damaging your car while using their services. this is the worst place to go to!
Business response:
Hi, Pierre. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
i was a member at Tidal Wave Auto Spa until the day I went to get a wash and was told I wasn't a member anymore knowingly it's been paid I was disrespected and treated different than another customer with same issue but different skin tone. I do not an will not support any establishment that will treat a customer this way
Business response:
Hi, Franco. Thank you for visiting Tidal Wave Auto Spa in Cheraw, SC. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you ... read more
Train your employees better. Last month an attendant misleadingly stated i could cancel as early as a day before on membership. I was not happy with the service at all and reached out days before that and was still charged. News to me that customer service stated they “texted me” a 7 day policy. There was none. A horrible company for misleading and not honoring the customer. I have worked in sales and customer service since 2008 and you do the right thing by refunding the service when a sales associate gives the wrong info.
Business response:
Hi McKenzie. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
RecommendedI took my almost classic h3 in. it scratched the hell outta it. blew my hood grill completely off my truck, up and over. by the time I got off the roller coaster. it had been hit. by 3 cars. I was pissed. I pulled around were they stopped car wash ran and grabbed my vent, said it wasn't hit to bad. handed it dripping wet to me through window. I said no. it ain't going happen like that. I took pictures. made an incident report. we're I was assured I would be contacted by owners son. I was also assured I could cancel anytime f... read more
Business response:
Hi, Cindi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
They charged my credit card multiple months without my permission. Refuse to stop doing so. I now warn as many people as possible to stick with Take 5 so they dont get ripped off by such a horrid company. This is the worst of our country.
Business response:
Hi Klay. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
RecommendedI don't know why it says I recommend them! I absolutely DO NOT recommend! Truck recieved damage from the wash on May 21, 2024. Hood near wiper cowl now has missing paint due to employees being to rough and reckless with brush washing before entering the wash. The employee hit the hood which cracked the clear coat and the power of the wash busted up the paint. Would not recommend to anyone I know after this incident, which btw, I had to file against MY insurance since the wash is "not responsible for damage" that they cause... read more
Well I went thru there last night . There were no attendants outside so I went in the track . The two working was gentleman and a chick they acted very rude . I had a membership there and after yesterday I cancelled last night and remove the sticker . I have to admit the few times I went thru and came out the vehicle was clean and shiny . So I would not advise anyone to go there bc the employees treat u like shit , there were some that r nice . Take advice if u want too be treated like a child and talked to a chick !! If w... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,595 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.