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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Zero stars. They’re thieves. They run a Dime a Dozen car wash with poorly trained &/or dishonest staff, predatory business practices, and customer service more useless than a rope pool cue. Don’t do business with thieves and steer clear of incompetent people. There are plenty of car wash facilities run by decent people doing honest work. Unfortunately not the case for Tidal Wave Auto Con.
Business response:
Hi Patrick. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
I spent $30 at the Tidal Wave in Athens TN to wash a smallish sedan. Got home and realized that the top of the car and top of the trunk had not been touched at all and were still dirty. Called them back - this was no longer than 20 minutes after I left and they said they were sorry but since I already left, nothing they could do. Won't waste money here again!
Business response:
Hi, Kathryn. Thank you for visiting Tidal Wave Auto Spa in Athens, TN. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers ... read more
I went to Tidal Wave for the first time on May 13 of this year. I wanted to sign up for a monthly membership. The gentleman helping me told me that I could sign up for a more expensive plan for a cheaper price and as long as I would come in before a month was up, they would only charge for the cheaper plan for the rest of the time I had a membership. I went back June 11 and the girl assured me that she had changed me to the cheapest plan. Well several weeks later I’m looking at my credit card statement and they charged m... read more
Business response:
Hi Monica. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Waited in line for over 15-20minutes and the line did not move. I don't know what the point is in purchasing an expensive pass if you can't just drive thru and get your cash wash. For some reason the workers were using the club membership side to sign people up rather than the regular entrance. The regular entrance was not being used at all. We decided to just pull out of the line after 15-20 minutes of the attendant being with the same car in line trying to sell a car wash membership. This is the new car wash in El Campo.
Business response:
Carmen, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Will never go back to this car wash again! (lexington, KY off Richmond Rd) I know I got the cheaper wash, but I had to go to a whole different car wash after paying for this one. It barely got any dirt off, left a nasty grime all over and did not even rinse my truck off. my windshield was way more filthy after leaving than when I went in.
Business response:
Hi, Chelsea. Thank you for visiting Tidal Wave Auto Spa in Lexington, KY. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our custome... read more
Impossible to cancel membership.
Business response:
If you are having trouble canceling on our website, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
10 out of 10 DO NOT recommend! They will continue to charge your card even after you cancel. When cancel online it gives you an error message when you try to cancel then they won’t refund you. My car was scratched in the car wash this place is GARBAGE and horrible customer service
Business response:
Hi Ashley. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Must cancel membership 7 days prior to your renewal date. I was not informed about this. I cancelled 1 day before my renewal date and then got charged again. Customer service would not refund me.
Business response:
Hi, Nick. In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time. We apologize if you felt slighted in any way.
Title wave in Guntersville Alabama sucks! They damage your car then don’t pay for it. Pitiful excuse for a car wash. 
Business response:
Hi Will. We are sorry to hear about the damage you have experienced and understand your frustration. Please understand that we take all damage complaints seriously and investigate them thoroughly. However, we regret to inform you that Tidal Wave Auto Spa cannot be held responsible for the damage you have described. For more information, please visit https://www.tidalwaveautospa.com/vehicle-restrictions/ . Or if you would like to discuss further, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and ... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.