Timberline Knolls

Mary W. 

on Yelp

6 years ago

I would give this center the lowest possible rating! After having an admission date for weeks lined up for a loved one we waited 12 hours to be told we should go home- there's no bed. Horribly staffed. Rude to vulnerable families. I shudder to think what goes on there. 

Colleen N. 

on Yelp

6 years ago

This is definitely not what it seems. I was totally caught off guard in the fact that it was like a prison. And the staff at the lodges were mostly in their 20's. And the range if resident issues and ages were just to much. I felt it was like a bunch of 13yr olds watching a bunch if 12 year olds. There were some good groups, but the tota loss of freedom didnt help. So many staffing issues and other issues that made this facility undesirable. 

Rebekah H. 

on Yelp

6 years ago

My name is ****. My daughter is at Timberline Knolls, a facility licensed under SUPR. She was admitted for care regarding her OCD symptoms and suicide attempt. I made it clear she does not have an eating disorder, nor an addiction issue. They assured me that they were well suited for handling her OCD. While there, she ended up in the ER three times within the same week, followed by admittance to Bolingbrook Hospital. When M first arrived at TK on April 16th, she was on one psychiatric medication. Within a span of 16 days, t... read more

P A. 

on Yelp

6 years ago

Our daughter was admitted for psychiatric problems that Timberline Knolls (or TK as they like to call themselves) said they could handle. The nursing staff are wonderful. I cannot say enough nice things about them. They are caring and one of the big bright spots of this whole experience. The facility and grounds are nice. The admission and orientation is well organized. The food , according to our daughter, was fine. The psychologist who does psychological testing was extraordinary. She needs to give lessons on how to be a m... read more

Brianna G. 

on Yelp

6 years ago

If I could leave a lower rating, I would. My experience at timberline knolls has left me with terrifying memories. Girls were constantly self harming in group and in our rooms, and the staff never intervened/offered additional support/restrained when necessary. There were multiple times where girls had made plans to commit suicide, disclosed their plans to staff, and were dismissed. The only people who prevented serious harm from taking place were other residents. There was an instance in which I was having my initial meetin... read more

Elena S. 

on Yelp

6 years ago

My friend is in Timberline Knolls right now and I talk to her regularly about her experiences there. She went in for Depression and to all others looking for residential treatment centers: DO NOT GO HERE IF YOU HAVE ANYTHING BESIDES AN EATING DISORDER. Even if you do have an eating disorder, I still would look for other centers. My friend simply and nicely asked for a package from BHS Meredith and she sat there for hours, in front of her, not getting her package from Meredith who neglected to do a simple task. Eventually her... read more

Lauren K. 

on Yelp

6 years ago

I was emotionally and verbally abused and neglected. The staff absolutely neglected their jobs, using Snapchat and goofing around with each other instead of providing support, unlocking bathrooms for residents to use, or doing rounds. They use the restricted unit and psych wards as punishment. If you want more information on exactly what happened, I have it all written out and you can contact me at lkibler01@gmail.com 

T P. 

on Yelp

6 years ago

At $1,400/day,Timberline Knolls is in essence an extremely expensive detention center. There is no re-evaluation of a patient's diagnosis; therapists are only of marginal help; there is little security; worst of all, their is no discernible organizational hierarchy. Whoever answers the phone is the person in charge. As you're doing your due diligence on residential treatment centers, my advice is to look at the plethora of fantastic options in Southern California - too many to mention. For whatever reason, there is a high ... read more

J J. 

on Yelp

6 years ago

This place is terrible and made my conditions worse!! The 'support' staff that are in the ​lodge with you are a bunch of high schoolers with no real training. Communication between staff is non-existent​. This place specializes in Eating Disorders, and if you don't have an eating disorder you are still punished. I had a terrible infection that went undiagnosed for over a week​ because they would not tell me my weight when I asked. If I would've known I had lost 10lbs in 10 days, without trying, I would have known there was... read more