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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Farle and Anuj made a process no one looks forward too, a fast and painless process.
Business response:
We're thrilled to hear that Farle and Anuj made the car buying process fast and painless – that's exactly what we strive for! No one enjoys car shopping traditionally, so knowing they exceeded your expectations is fantastic. We'll be sure to pass your kind words on to Farle and Anuj. Thank you for choosing us, and welcome to the family!
I recently took my vehicle to Town East Ford with a long list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent updates while also offering cost estimates so I was never caught off guard. The team not only completed all the work on time but actually finished ahead of schedule. I've been a loyal customer since I bought my car from Town East Ford in 2017, and their outstanding service ensures I'll keep coming back. This dealership earn... read more
Business response:
Wow, thank you for the amazing review! This is exactly what we love to hear. It sounds like Austin went above and beyond to make your service experience a breeze. Clear communication, cost estimates, and timely completion are all hallmarks of the excellent service we strive for at Town East Ford. We're especially thrilled that you've been a loyal customer since 2017 – your continued trust means a lot to us! A perfect 10/10 rating is fantastic – thank you for recommending us!
Appointment was on time. Service rep was courteous and answered all my questions. Definitely a good experience.
Business response:
That's fantastic to hear! We appreciate you letting us know about your positive service experience. On-time appointments, courteous service representatives, and answering all your questions are exactly what we strive for.
Buen servicio al cliente. Me ayudaron mucho. Gracias. Definitivamente Serra uno de mis lugares para comprar un carro
Business response:
¡Nos encanta saber que brindamos un buen servicio al cliente y pudimos ayudarte! Gracias por las amables palabras y por considerarnos como su lugar para comprar un auto. Nuestro equipo se esfuerza por ser servicial e informativo en cada paso, y significa mucho para nosotros saber que causamos una impresión positiva. Cuando esté listo para comenzar a comprar su próximo vehículo, ¡esperamos que venga a visitarnos primero!
Crista was very helpful and kind. She went over all procedures and what is needed to be done. Thank you crista.
Business response:
We're so glad to hear Crista was helpful and kind during your visit! Thank you for the kind words and for taking the time to leave a review. At Town East Ford, we strive to ensure clear communication and a positive experience for every customer. Crista takes pride in going the extra mile, and we'll be sure to pass on your appreciation.
They will help you even if they make a mistake. The customer service mngr. is awesome
Business response:
Thank you for taking the time to leave a review! We appreciate your feedback, especially about our commitment to helping customers even when mistakes happen. It's important to us that we resolve any issues and ensure your satisfaction. We're thrilled to hear our customer service manager was awesome! They work hard to ensure a positive outcome in every situation.
Great service and great communication will definitely use again and my service advisor was great
Business response:
We're thrilled to hear you had a great experience with both our service and communication! Thank you for taking the time to leave a review, and especially for mentioning your service advisor. It means a lot to know that we were clear and kept you informed throughout the process. We pride ourselves on providing excellent service, and our team works hard to make every visit as smooth and positive as possible. We look forward to seeing you again soon!
We went in looking at a truck I was really interested in. Blake was really informative and communicated well as we live 2 hours away in East Texas. We came in late almost toward closing hours and we were accommodated well. The Town East team were easy going, no games and no haggling. They stayed late way past standard business hours to work the deal and get us where we intended to be working with financing lenders to get us the best rate with our situation. The end result was a great experience and Blake has won our business... read more
Business response:
Wow! Thank you for taking the time to leave such a detailed and positive review! We're so glad to hear your experience was fantastic. It sounds like Blake went above and beyond to make sure you got the truck you wanted. His clear communication, especially considering the distance you traveled, is much appreciated. We're also thrilled to hear the entire Town East Ford team provided a relaxed, no-pressure environment – that's exactly what we strive for! We appreciate your kind words about them staying late and working hard to ... read more
They went above and beyond to get us in our truck. Excellent customer service and everyone was friendly.
Business response:
Wow, that's fantastic to hear! We appreciate you acknowledging our team's dedication to getting you into your perfect truck. We take pride in exceeding expectations and providing excellent customer service with a friendly atmosphere. Congratulations on your new truck, and thanks for choosing Town East Ford!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,694 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open tomorrow at 8:30 a.m.