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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service was excellent. Everyone was willing to work with the price and helped find what’s best .
Business response:
We're so glad to hear you had an excellent service experience! Thank you for acknowledging our team's willingness to work with you on price and find the perfect fit for your needs. Our goal is to provide exceptional service while also ensuring you get a great value. It makes our day to know we achieved that for you! Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.
Farle was great through the entire (albeit long) ordering process. He provided timely updates regarding the status of my Maverick. His level of service made it evident he was capable and motivated. Maggie was also charming and friendly when I went to pick up the truck. She was engaging and displayed a high level of service.
Business response:
Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him! We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to... read more
Great experience. Quick response from a representative after I pulled into the service area. Documented my concerns amd set expectations on the time it would take. They met their time expectations and follow up steps to address additional service.
Business response:
Thank you for the fantastic review! We're thrilled to hear that your service experience was positive across the board. A prompt greeting by a service representative sets the tone for a smooth visit, and we're glad they were there to assist you right away. Documenting your concerns and setting time expectations is essential for transparency and building trust. We appreciate you highlighting this aspect of the service. Sticking to the time frame provided and following up on additional service needs demonstrates our commitment ... read more
Town east ford dealership is reliable and quick with their work David was very helpful and attentive to what I needed done.
Business response:
Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs.
Fast service easy to communicate and very friendly people would come here again for recall issues
Business response:
Thank you for the fantastic review! We're thrilled to hear that your experience at our service department was fast, easy to communicate through, and staffed by friendly people. We strive to make recall appointments convenient and stress-free. Knowing you'd come back for future recall work is the best compliment we can get. We look forward to seeing you again next time!
Austin is my man. He goes above and beyond and treats me as if I’m his only customer.
Business response:
That's fantastic to hear! We appreciate you recognizing Austin's dedication to exceptional service. He strives to make every customer feel valued and well-cared for. Thanks for choosing us!
My overall experience with Town East Fords was very enjoyable, from the time I was greeted by Gama (Gamaliel Benitez) to the time I walked out with my new vehicle. Gama (sales person), listened to what we had to say and our wants and needs in a new vehicle, never once did Gama stray away from our requests. Cody (sales manager), maintained his professionalism as decisions to finalize our vehicle came to a close, I know this was not an easy task given my spouses car buying negotiations. Lastly, Cas (finance) made finalizing ou... read more
Business response:
Wow, that's a fantastic review – thank you for taking the time to share your experience! We're thrilled to hear every step of the way, from greeting you (thanks Gama!) to driving away in your new car, was enjoyable. It sounds like Gamaliel Benitez did an excellent job listening to your wants and needs for a new vehicle, and keeping the focus on what mattered most to you. That's exactly what we strive for in our sales team. We'll be sure to pass on your kind words! Kudos to Cody (sales manager) as well for maintaining profess... read more
I’ve had my vehicle serviced here for the fifth time and it was much much faster this time out in 45 minutes. They did a good job, especially Jim Alldredge service advisor is very professional, courteous, and helpful.
Business response:
We truly appreciate your continued loyalty to our service department! It means a lot that you've trusted us with your vehicle five times now. We're happy to hear your recent service was much faster at 45 minutes – that's definitely an improvement! We'll be sure to pass along your kind words about Jim Alldredge. He's a valuable asset to our team, and we're glad he provided you with professional, courteous, and helpful service. Thank you for choosing us again!
The customer service was amazing! Every single employee was pleasant first thing in the morning!! I loved it. And the fact that the price was very close to the estimate was great.
Business response:
Wow, that's a fantastic compliment! We strive to provide exceptional customer service from the moment you walk in the door, and we're thrilled to hear that every single employee you interacted with was pleasant first thing in the morning. That kind of positivity sets the tone for a great experience, and we appreciate you recognizing it! We're also happy to hear the price was very close to the estimate. Transparency and trust are important to us, and we work hard to ensure there are no surprises when it comes to cost. Thank y... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,694 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open tomorrow at 8:30 a.m.