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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Our experience started great with the salesman that came to our home, back on May 23, 2020, which was the day we purchased our windows with a sizeable down payment. But, that is the only part of this process that has been good. They came out to measure our sunroom (14 windows and a french door). The tech that came out stepped on the wet stained wood that was drying on the floor ( we had a couple different projects happening during this renovation ), ruining it and costing us more money. Then, we were told they had to co... read more
Ordered my windows in June. Installed in August. Thought everything was going great until my neighbor stopped by and asked what was wrong with my windows. Imagine how dumb I felt walking around my house as he pointed out all of the things that were wrong with them. Called the company to have someone come out and after a 6 week wait they finally came out on October 15. I HAVE HEARD NOTHING BACK. I have called numerous times hoping anyone would answer in the appropriate department. On October 22 I left a voicemail as I felt a ... read more
Business response:
Hi Cayla, thank you for making us aware of your experience with us. This has been escalated to upper management in effort to resolve this. - MS
DO NOT waste your time and money on this company. We ordered windows back in MAY- we were told it would be no later than end of July/beginning of Aug for installation. Sales lady forgot to include our (tiny-12"x20") bathroom window because she didn't want to climb into the tub to measure and said "that's about the size of a basement window so I will just jot that down". When they came to measure they said it wasn't in the paperwork and they wanted to add an additional $800 for that ONE window so now we have one old window am... read more
Business response:
Hello! I just got off the phone with Mark and hope that our conversation resolved some of your concerns. We look forward to rectifying this experience for you and your family. Thank you for your understanding and patience in the meantime. - MS
I refuse to work with a business who can’t even give me a quote unless there’s going to be a man around. Unacceptable, I’ll take my money and business elsewhere.
Business response:
Hi Adriana, we never mean to offend our prospective customers by asking about the decision makers in the home and it does not have to be a man. Thank you for your feedback and best of luck with your home improvement project! - MS
Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few m... read more
Business response:
Hi Fritz, we have no affiliation with Universal Solar. We wish you the best of luck in getting your situation resolved. - MS
My installation was on August 7 or I’m sorry 17th. The day that the installation was done they came in and proceeded to put all the windows in they did do a nice job at the very end they put my front window in my picture window and one of the panes was cracked my husband saw it and said you know what happened and the installers looked at my husband and said we saw that this morning before we came we already re-ordered you another one it’ll be about three weeks!! Things happen we didn’t think much of it at that point. When we... read more
Business response:
Hi Bonnie, thank you for making us aware of your experience with us. We apologize that the installer misinformed you and are eager to fix your picture window. - MS
UWD rushed to get pd by greensky on june 26; altho we were told at the time of our siding contract that scheduling was 10 wks out, and we may have to make a paymt or 2 before install, it has now been more than 3 months, our 3rd paymt is coming due, we still do not have an install date, I can not open their portal to track our status bcuz it does not recognize our info, and today I was "conveniently" disconnected when I called.
Business response:
Hello Kevin, thank you for your feedback. We apologize that you were disconnected and are having issues getting into the portal. I have forwarded this to upper management in effort to resolve your concerns. - MS
What a joke! Between the lies told by the salesman about who would install them and almost 4 months to get them fixed after horrible work done by outside contractors (we were told there would be no sub contracts) they are still not fixed! The only thing worth saying nice comments is there customer service ladies were nice but they told me it would be fixed late October. Please if you are looking for windows try someone else!
Business response:
Hi Jim, we understand your frustration and thank you for your feedback. This will be added to all of the notes we currently have on file and passed onto upper management. - MS
We ordered our windows in January and we are still waiting for the right windows. They told us there is a window shortage, so they can't get our windows. We financed through them and I am making payments for something I haven't received. We are not happy with them at all.
Business response:
Hello Sherrie, thank you for making us aware of your experience working with us so far. We understand your frustration and are trying our best to keep you updated. - MS
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.