This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We ordered siding for our home a couple of years ago and had to wait months to get it. Now I ordered an entry door, it was supposed to be installed in late December to early January. We called when we did not get it installed on the due date, we were told it would be two weeks. Two weeks came and gone. We called again and now we were told it would be in March. I will not use universal windows again. I will also let my friends and neighbors know about the poor service.
Business response:
Hello Bea. Thank you for making us aware of your experience working with us so far. We apologize for the delay in getting your products installed and look forward to completing your project. Please keep in mind that the estimates provided to you are subject to change and we are doing our best to expedite production. If you need anything in the meantime, please email support@universalwindowsdirect.com and a team member will reach out to you. - MS
the windows we received do look nice, however we had our windows installed on September 25, 2020 and 1 of the windows we ordered qas incorrect, and another window didn't come with a balancer so we are unable to open. when the windows were installed, the guy said he would order and it will.take 4-6 weeks for them to come out and install/repair. It is now January 15, 2021 and we still have not received the balancer. my husband has called customer service 4 different times to get an update on this however we keep getting the ru... read more
Business response:
Hello, Keri. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
Sales Rep in such a hurry to just sell and leave as quickly as possible didn't let me look at brochure that you only see once they arrive to pick a front door. So no front door for me.. I bought all new windows and had a back window cut out and a sliding door installed. (Again,gave me no options) Also didn't give me Customer service cuz I didnt think about 3 rooms that had all white trim. I paid extra for wood look inside. Now have to hide look of those windows. 2 company reps could have brought it to my attention consideri... read more
Business response:
Hello, Cheryl. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any more concerns that need addressed. We look forward to completing your service appointments and making this right for you. Thank you. - MS
Sales Rep in such a hurry to just sell and leave as quickly as possible didn't let me look at brochure that you only see once they arrive to pick a front door. So no front door for me.. I bought all new windows and had a back window cut out and a sliding door installed. (Again,gave me no options) Also didn't give me Customer service cuz I didnt think about 3 rooms that had all white trim. I paid extra for wood look inside. Now have to hide look of those windows. 2 company reps could have brought it to my attention consideri... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We look forward to completing your job and appreciate your patience in the meantime. - MS
To start the sales guy Jeff, I dealt with was great. The problem of lack of communication from the production team. after months finally got 13 windows and 2 out 3 doors installed. Install crew showed up in unmarked vehicles which clearly goes against their" we use our own installers". Installers did not thoroughly clean up after themselves. Head install guy was continuously on his phone having personal conversations. meanwhile we were pointing out gaps in the windows which he delayed to address. once they left noticed 1 win... read more
Business response:
Hello, Jessica. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that still need addressed. We look forward to getting this all taken care of for you and appreciate the opportunity to do so. Thank you. - M... read more
UWD product is not durable. I brought a fiber glass entry door November 2019. The door was installed January 2020, I was so happy! By May 2020 the window inside of the door started to melt. UWD replaced the window I thought that was the end, could have possibly be a defective product. Within 5 months the same problem happened, but even worst. I am still waiting to replace the window. Was told by the salesman to replace my storm door with a low E storm door. Which I did, but that didn’t help. This door is a hazard, it smell ... read more
Business response:
Hello, Sandra. Thank you for making us aware of your experience with us. In effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email support@universalwindowsdirect.com with your contact information and we will be sure to reach out. - MS
This whole experience was dreadful. Started with piss poor communication to try and get the measurements for the windows done which took 2 weeks to set up as they never answered the phone even if I called them right back after they called me and I missed it while at work. Only got people to come out after to directly contact the salesman who did the consultation. Then after the install they left a mess in my yard and house including leaving the building permits for another customer in my house.
Business response:
Hello, Collin Chili. After reviewing your account, it appears that our warehouse manager was in touch with you. If still have unresolved issues, please send an email to support@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
I made the mistake of entering a sweepstakes to win free windows. They now call me two times a day every weekday. Today was four times.
Business response:
Hello, Josh , we apologize for any unwanted calls you have received from us. Please email support@universalwindowsdirect.com and include the phone number you wish to cease calls to. We will be sure to accomodate your request and remove you from our system upon receipt of the email. Thank you. - MS
Recommended to avoid this company. I should have paid the cancellation fees and went with a competitor which gave me $6K less quote. Installation is not perfect. Cleanup was minimal. Saleslady lied to us about the operation of the half screens which she told us would operate in both positions, however, this is not the case as there is a large gap for bugs to enter when in the up position. The solution for us was to purchase full screens. We still don't have them after several attempts. Service after sale is horrendous. ... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.