This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Stop lying to people. Buy one get one free is a joke it's still $1800 for one 27x 57 double hung half screen window, ...this probably wont be seen by the public because universal windows direct wont let it. You can't even see all comments on their page only the ones made by employees saying they love their windows. WORST COMPANY EVER!
Business response:
Hi Tammy, it is never our intention to be dishonest to customers and we apologize if our sales team did not explain the BOGO offer to you properly. We appreciate your feedback and will be sure to address this with upper management. - MS
Awful customer service...3+ months past promised install date and they've done nothing to make it right at all. Can't even get them to return a call. Covid is not the reason for the delay either as they made promises to close the deal several months into the pandemic. It didn't sneak up on them. Manager Cary was specifically unwilling to do the right thing after several long delays. Acted annoyed more than anything. I get that covid causes headaches and delays. I also get that this is a 10k cash paid job and they don't even ... read more
Business response:
Hello Dan, thank you for your feedback. After reviewing your account, it seems that our Warehouse Manager reached out to you today in effort to resolve any communication issues that you have experienced. We appreciate the opportunity to turn this into a better experience for you and can't wait to install your new windows! Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you need anything. - MS
We had a signed contract that this company decided to back out of. Be very careful when dealing with them. I could not believe that they would not honor a contract they signed.
Business response:
Hi Robert, we apologize for not being able to complete the job for you as we did not have the right information when the job was quoted to you. We wish you the best of luck with your home improvement project. - MS
*** edit to previous post! Surprise surprise more problems! Contractors came out today..demolished my existing window and cut a gaping hole in my house only to find an electrical wire. The “contractors” said they don’t deal with that and they needed to board up the house until we got the wire moved. NEVER were we told that we were responsible for that! At this point I’m just going to contest my charges with the finance company and go with somebody else! Super quick to have a sales person come out and sign a contract to sta... read more
Business response:
Hi Diana, thank you for making us aware of this as this is not the type of experience we want for our customers. As I mentioned to your husband yesterday, we look forward to fixing this for you today and sincerely apologize for the inconvenience. Thank you for your patience and understanding as we work to make this a better experience for you and your family. - MS
Placed order May 18, measurements were made June 13, got email that production was going full speed June 26, and no further communication. I called, texted, emailed in July. Was told there's a glass shortage so no windows right now, hopefully in 6-8 weeks. It's August 27...they're silent again...no updates. texting again and trying to get answers. I'm not happy so far. Keep seeing adds for this company, but if they can't make windows, how could they still be selling them?
Business response:
Hi Sue, thank you so much for making us aware of this. Please check your inbox for a direct message from us. Thank you! - MS
They could return customer phone calls - I gave them a $14,000 deposit, and have called them four times this week, and no one will return my call.
Business response:
Hi Chrissy, we hope that we have been able to better the experience you initially had with us and that you are happy with your new front door. We look forward to getting everything installed for you and appreciate the opportunity of rectifying the issues you have encountered. - MS
I do not recommend this company at all. They broke our couch. Left a gap between window and frame. When contacted, customer service acted like she was doing me a favor getting a tech out the next week.
Business response:
Hello Wendi. Thank you for the feedback. We take pride in making sure our homeowners are satisfied and are happy to service your needs as part of our lifetime warranty. We will share your feedback with the management team. Thank you. - UWD Customer Service
Returning customer and I wish I went with my gut and got more quotes. Zero communication and they do not return phone calls and messages. You tell customers a time when things will be available and still nothing as we are going on our second payment. Not to mention the false advertisement with the "buy 1 get 1 free" promotion to only be told by sales thats a lie. Then with a straight face you want to charge $4200 with a "discount" of $2500 for a standard 32x80 steel door plain.. We will be going to the BBB!
Business response:
Hello Chase. We will have a member of management follow up to update you. We do apologize that there have been production delays over the past few months due to COVID.
The whole process to even set up a quote is horrible. You get hounded about where your spouse will be, what other companies you are looking at and when they will be coming out. The only thing you need know is my name and address. Unprofessional and invasive.
Business response:
Hello Kia. We are indeed very thorough in scheduling estimate appointments. Many of the questions seem irrelevant, but we actually like to be as prepared as possible so we are best equipped to answer all your questions and to provide the most accurate quote based on your, (and any significant other's) needs. Thank you for your comments.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.