This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
In all honesty, the 3 young men that came to replace the windows did an overall wonderful job. However, I informed these gentleman about the garden under the front window that was being replaced. I politely asked them to be careful around the plants. I've spent so much time trying to get them to where they are, and it's my first garden. The plants that made a home there are very special to me. They said no problem, ma'am. At the end of their job, I signed papers and they were on their way. I made my way to the front yard, a... read more
Require the installation and follow-up crews to be more careful removing old windows and improve touch up skills
Keep your promises of lead times.
I would highly recommend NOT going through Universal Windows Direct if you are interested in replacing your windows. Installation was terrible and they should be embarrassed. They left my house a mess(debri, nails, screws, broken tile) and were unresponsive for 2 months after I complained and sent pictures. 2 months later they called about something completely unrelated and then pretty much just said sorry, there is nothing we can do because theres a lifetime warranty. Terrible experience and very overpriced for how unprofes... read more
Signed a contract in October 2018 for a complete set of windows which totaled 18 windows. Here we are mid-June and the house is incomplete; a missing window that has been reordered twice, along with service that needs complete. The company repeatedly states they are working on it and...it’s all a lie. They were paid in full (my error) and have yet to deliver a complete project. A photo of the condensation forming on my new foyer window; they say it’s supposed to do that and is doing its job. They also burned a hole in my gra... read more
An absolute nightmare that is still not over. I could write pages on this company’s cheap product and abhorrent customer service. My husband and I were so excited for brand new windows and paid thousands of dollars to get them, only to be extremely disappointed with what we ended up with. The windows are drafty and the grids aren’t centered or square. On top of that, they were installed poorly, with gaps left between sashes and frames. After having our windows replaced by UWD, our house was colder and more drafty than it wa... read more
It took 5 months to get our job completely done. Had employees (several times) show up without proper tools to fix the problems we encountered after installation and had to borrow them from us. Who shows up to fix a second story window without a ladder?? I was billed before the job was completed. No one has tried to reach out and apologize for all of the inconveniences even tho I’ve emailed several times. Biggest headache dealing with this company.
No I wont recommend a company who does not listen to the instruction of their customer or who is not respectful of their customers time or wishes. Most importantly I wont use a company who has an issue dealing with a woman. Installation was late, and after major complaining install was finished on a Sunday. If installtion employees, everyone from schedulling to techs cant or wont fulfill the statements and promises made by the sales team perhaps you dont need a sales team. Not worth the stress and aggravation. WILL NOT use ... read more
Crazy how my original comment was deleted. Makes you wonder what type of company this is. We had a horrible experience. They took our money and ran. We were contacted by them after we made our first complaint on Facebook and were told that they are working to resolve something for us. Have never heard back. So disappointed.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,632 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 3:00 p.m.