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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Not happy one bit. We are going on 3 weeks of not a single response from our sales rep or his manager. We are sitting with a house of some new windows, some old, and 2 new but broken and unusable. Three major issues have occurred and none have been resolved: 1. They measured 3 of our windows incorrectly, twice, and now we are waiting on those to be made and delivered. After my initial complaint the day of install I was told I’d be made priority and get moved to the top of the list. There has still been zero communication sin... read more
Business response:
Hi Brittany, thank you for the feedback and I sincerely apologize that we have not given you a 5-star experience. I want to assure you that I have circled back with the sales team about following up with you. I also want to inform you that your warranty issues have been put into the system and they are being processed. We typically communicate the process of service tickets via email, which can land in your junk or spam folders--please be sure to check there. If you still can't find the email, let us know directly at custome... read more
Stay far away from Universal Windows and here’s why, if something goes wrong the customer service you have to go through is HORRIBLE. Bought windows for my house December of 2020. Installed in March of 2021 when an installer broke one of the windows. They said it would take 1.5 months to get a new one. We said ok I guess. Nothing else we can do. We call in May. WE. NOT THEM. They said oh we don’t have any workers because of Covid it’s gonna be another 1.5 months. We say ok we get it Covid has put a wrench in things. We cal... read more
Business response:
Hi Katie, thank you for sharing this experience and I sincerely want to apologize for your experience. This is not how we ever intend for an install to go and for service to go. I have made the service manager aware of this, as it is not how we want to be represented. I again, apologize for your experience. ^AM
Do not use this company! I ordered my front door/front entry way through them over a year ago July 2020. it took them three tries before they even got the door right, Except a little piece outside my skylight window needed painted brown to match the rest of the door. After waiting two months for them to have someone paint this little strip of wood, they send their service tech out today with white paint and white trim! the service techs and sales person I dealt with were great. Customer Service is horrible! I'm contacting... read more
Business response:
Hello, Michele. I apologize that we haven't been able to provide a 5-star experience for you. I have followed up with the service team to make sure they look into this and correct the issue. Thank you for your patience and we look forward to completing your install ASAP. ^AM
I was not told the Whole or even Half Truth about my Windows! I really needed windows, but HOA at my Condo needs Approval, so though that is not on UWD, the down payment they took and the financing I am signed up for and will have to pay payments to for my windows are a Load of you know what! I was told 10% down, but 18% was put on my Credit Card! Was showed one price,, but that immediately changed and went up 600 dollars once a so called manager got Involved Pure BS! They will tell you what you want to hear, but things chan... read more
Business response:
Hi Bryan, I apologize for the experience you've had so far, as it is not one we aim to provide. I sent your concerns over to the management team and am working on getting one of them in touch with you to resolve this. Thank you for your patience and we look forward to completing your project! ^AM
We were so very impressed with the salesperson who came out to do the initial contact. The price was right and the contract was signed and deposit given. We had to wait over a month to have the tech come out to measure for the door. Once again we were very impressed with his punctuality and personality. He explained the whole process and what would happen next. Today we get a call from the initial salesperson saying that it would now cost $3000 more! WHAT.. is this the good old bait and switch? 6 weeks have now elapsed, we h... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out. ^AM
The installer is the only person who was good with this company. They have now been out to my house 6 times and they haven’t gotten the capping right yet. They have brought out the wrong color twice! Finally they sent someone with color swatches to match so we shall see about the next time. Of course when you call customer service they do not answer very often and when they do they refuse to say anything but “well we have the right stuff now.” The wood around my windows has now been exposed to the weather for 6 wee... read more
Business response:
Hi, Andy. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and look forward to improving your experience. Please get in touch with us at customerservice@universalwindowsdirect.com if there are any concerns we haven't already addressed! - MS
Ordered windows in October. They came in February and took every window out at once leaving our house freezing and our heat cranking. Install was very slow since it was just two guys. So eight windows were taken out for hours. Then they couldn’t install a large picture window because it wasn’t measured properly. They just came back now, mid May to install the correct picture window and another window (my daughters bedroom window) that was broken when they installed it. He left the stickers all over the window as well as left... read more
Business response:
Hi Emily, according to the notes on your account, a team member received your voicemail and reached out to you on 5/17. She left a voicemail at 3:53pm for you and has not heard back. I will ask her to reach out again. Thank you for bringing this to our attention. - MS
Do not order windows from these people! We ordered our windows in November and it is now May 18th and we are still waiting for the windows to be put in completely. We took one day off of work and they put the outside part of the windows in and that was a rush job because one of the guys was leaving for vacation that day. We weren’t told until they arrived that they didn’t have the inner part of the windows and would have to return on a different day. We still do not have the inside part of our windows in. Another day was tak... read more
Business response:
Hello, Tisha. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in effort to resolve them. - MS
Keep time available in your schedules for issues that might arise when you make mistakes. I now have to wait a month for my window to be fixed after improper installation.
Business response:
Hello, Wendy. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have additional concerns that need addressed. Thank you. - MS
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.