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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Found the windows to be extremely over priced! The buy one get one is a scam. A 2000 dollar standard window should be in gold! But mine was marked as standard. Salesman called with lower price of 1600 but didn’t follow through with that price. Wish my husband had been involved with decision
Stopped by a booth at the Cleveland home and garden show with no intention of getting roof work done ASAP(more like 5 years away), but I talked with a guy and found out they do not offer metal roofing after giving some basic information. I have received calls ever since the show, and I had told the guy on the first call that I would not be needing nay services. Most recently I received a call 15 minutes ago and I hit "ignore" because I recognized the number, only for them to call back a minute later again which I also igno... read more
Business response:
Brandon, thank you for bringing this to our attention. We will address this immediately. We truly apologize for any inconveniences this has caused. Respectfully, UWD Customer Service Team 440.786.1400
Scheduled an estimate...Someone was supposed to come out on Sunday afternoon but no one showed up, no confirmation call, no email. I'm not going to spend money with a company who can't even follow up.
Business response:
Would you mind private messaging us your name and phone number so we can contact you? Thank you so much for your patience.
Hire people that actually know how to install windows, or give them proper training
Business response:
Yacek, we're sorry you feel this way. Our goal is to provide only the highest-trained, knowledgeable installers. We'd like to discuss your experience further. May we contact you? If so, what would be the best number to reach you? Once again, we apologize. Respectfully, UWD Customer Service Team 440.786.1400
Our install appointment was for 12pm 2/5/19 and they finally decided to call us at 1:20pm to notify us they were on their way. They arrived at 2pm, did the job unusually fast, cleaned up after the job was done, and replaced/re-screened 2 screens my wife noticed were ripped during install. I was not home during the install as I had to be at work to pay for windows in our home. When I got home, I walked around and noticed, and was appalled at the finger prints all over our brand new white window frames inside and outside. The ... read more
better customer service. I have a installation problem that has been going on for about 2 months now and I still don't know when the install will be complete
save your money and go elsewhere !!!!!!!!!!
Our installers kept forgetting things ( like our window sills for one ), but customer service is atrocious! Had to call 5 times in 4 days as we waited SEVERAL weeks for them to call us to reschedule! Then when they finally did come out, they had to make two trips to Home Depot to buy a saw, then a caulking gun. We called the day before their scheduled appt to confirm their appt time of 1:00 - 3:00 and was told they would be there at 8 a.m. We told them we HAVE to stick with the 1:00 - 3:00 time frame due to our work schedul... read more
They advertised you could win a free home makeover yet all the pictures of winners were holding checks for only $5,000. That wouldn't go far but I entered anyway. Their rules state no purchase necessary yet when the guy came out he said they don't give away anything for free but they reimburse you if your name is drawn. They guy I talked to on the phone did not mention that and nowhere in the rules does it say that. He then preceded to try to sell me stuff by financing it when I said I couldn't afford anything that's why I e... read more
Business response:
Janet, needless to say, we are extremely disappointed to hear about your experience. Maybe we should clarify the rules a little better. Also, there is absolutely no purchase necessary. We sincerely apologize for the miscommunication. This will be passed to management where it will be handled immediately. I can assure you, we will do everything we can to work towards a solution. Thank you for your patience. Respectfully, UWD Customer Service Team 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.