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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Stop erasing your reviews of unhappy customers for starters
I had a terrible experience so far and hope it can be resolved. I received quoted information on a few different occasions. Each time someone came out it was a different sales man, all quoting the ‘lowest price’ and all different prices. It was very confusing and unprofessional. I trusted them to guide us through the home improvement process and was let down time and time again and caught the sales men in a blatant lie. The windows were finally installed and have numerous faults including being non air tight with visible gap... read more
I wouldn’t wish their sales pitch on my worst enemy. What was only supposed to take an hour ended up being 2 hours. The rep was knowledgeable for sure but two major things turned us off. Don’t sit there and bash other companies to make yourself look better while showing me quotes that date all the way back to 2004. Also, be mindful of what you’re doing. Standing there grabbing at your crotch multiple times in front of my wife is something you should be avoiding. Their gimmick of buy one get one is a joke. Project started out... read more
I made the unfortunate mistake of giving my number on the facebook contest entry and have been bombarded by calls from a bogus collection agency ever since!!! over 50 calls in just a few weeks. Thanks..We will never give your number to anyone? calls started the same day...Totally destroying my phone.Calls from all over the country all the same collection company....Again Thanks!!!
RecommendedAbsolutely horrible service and job done!!! I do not recommend this company to anyone!!!
Business response:
Yes!!🙌🙌🙌Alright,Shelby!!! What you experienced is the encounter we strive to have with everyone. YOU are our #1 priority, and we are committed to your home and the service of your home. Thank you for this tremendous opportunity! We can't wait to get started! Let us know if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
This company has the worst customer service I have ever experienced in a company. They installed a broken window into my home and said they ordered a new one and it will be here in two weeks. It is now going on a month with a broken window and have not heard back from the company. Called to speak to someone and was told that the window was never even ordered and they don’t even care. They got my money and now does not care about my business. I would never recommend this company to anyone.
We signed a contract with Josh on May 10 with a guarantee to have your front entry door, garage entry door and back patio door in by July 4. On August 2 the back patio door and front door were installed. The garage door could not be installed bc both Josh and the final measurement guy both had it swinging into our front entry steps. So now we have to wait even longer for our doors to be complete. In addition, we wanted a solid wood front with white trim but Josh wrote the ticket for a fiberglass front with wood finish and ... read more
Business response:
Josef, needless to say, we are extremely disappointed to hear about your experience. We strive to deliver the best experience possible. Unfortunately, it seems we failed to meet that goal with you. For that, we sincerely apologize. You are our top priority, and you should have been treated as such. This will be passed to management where it will be handled immediately. I can assure you, we will do everything we can to work towards a solution. Thank you for your patience. Respectfully, UWD Customer Service Team 440.786.1400
To difficult to schedule a roofing estimate. Campos, Frezal and Runyon no problem.
BEWARE!! We were told they would match another companies proposal. Well they matched the price but not the work. When asked if the fascia and soffit was included just like the proposal we were told everything was included. Not true! Out $4000 of work. They never called to check to see if we were happy or follow up. Everything was subcontracted out. Not sure who is in charge. Lesson learned read every single word.
Business response:
Tammie, we are so sorry to hear this. It is always our number one priority-to make sure the customer is completely satisfied. We can assure you that our company strives to deliver quality products, at reasonable prices. We try to provide everyone with an enjoyable experience, and we are saddened to hear this was not the case for you. This issue will be sent to management where it will be dealt with immediately. We will do everything in our power to make this right. Thank you for your time, and your patience. Respectfully, ... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.