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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
You have had to return too many times for things that should not have been an issue. One window was measured wrong, one had a dented sill, the spackling was finished, they a screw in to tight that was buckling our siding and could have called us when a repair window came in broken and you had to reschedule instead of coming out just to replace the one with the dented sill.
Overall I am pleased with UWD bin product and quality and typically in getting help/customer service/repairs.
Business response:
Hi Nathan, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
They were fast and courteous even when my dog was trying to help them 😂
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
When the first installment was completed, there was no clean-up. Since then, there were 2 window pains that the seals were broken. The first was replaced with no problem. The second one has been replaced but both times the technician came out, once the pain was the wrong size and the second time the frame was crooked. So the tech replaced one pain in the old frame and installed. Is it still under warranty??
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Use drop cloth when removing sliding glass doors so you don't permanently stain carpet. Clean up handprints on walls around windows.
Business response:
Hi, We appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
Yes
Business response:
Hi Alasyali, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
Showed up on time!
Business response:
We are ecstatic to hear that you had a positive experience with our team at Universal Windows Direct of Columbus. Thank you for taking the time to share your feedback, Randall. -SS
Installers were through and trimmed windows very well compared Installtion by UW a few years ago . We had UW install 1/2 of our windows.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Universal Windows Direct has been an excellent company to work with from start to finish. The salesman, the installation crew and technician were all very knowledgeable and did a thorough job. I definitely recommend them.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4.6 star rating with 2,127 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.