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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Still waiting for repair service to my quartz countertop since a tool was dropped on it over 7 weeks ago! We received the incorrect trim twice and before it got in we had two heavy rain storms and snow which created a water spot on our living room ceiling. It was repaired . Still waiting to hear what the manufacturer id number is so I can put on the 2025 required IRS form to get the energy credit.
.....Lower prices
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Easy process all the way through
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
When I was pricing windows, universal windows fit my budget best. Since I've used the lifetime warranty, I can confirm they will fix the issue, however, they've begun charging for the initial service visit, which wasn't part of my initial contract. It was also near impossible to get a hold of a person who wasn't associated with the sales portion of the company. I had to repeatedly leave a message and wait for a call back which hopefully came at a convenient time. All that said, I've had my windows for 8 years and this is the... read more
Business response:
Hi Review, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Installation was sloppy and required multiple follow on visits for correction.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
See the following comments regarding thermal aspects of my home. I've already re-insulated, so I thought new windows/doors would have helped.
Business response:
Hi Mark, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
They were real accurate they were speedy and reasonable price
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
I am pleased with the windows aesthetically, however, I was disappointed that they didn’t do a better job of eliminating any road noise, which was one of the main reasons I wanted new windows.
Business response:
Hi Review, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
Serviceman
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,876 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open tomorrow at 11:00 a.m.