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Universal Windows Direct of Columbus

4.6
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About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

3563 Interchange Rd, Columbus, OH, 43204, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.61,970 reviews
5
1,351
4
323
3
166
2
0
1
0
130 reviews have no rating
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Tiffany G.'s profile image
Tiffany G. 
6 months ago

Until someone comes back and walks through the issues that need addressed I can’t speak of a recommendation until the issues are resolved. 

Business response:

Hi, Tiffany. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. 

Kathleen M.'s profile image
Kathleen M. 
6 months ago

The windows themselves are of great quality. The install on the other hand I’m not happy with. I’ve been picking up nails and screws and large pieces of wood from around the area they worked. The caulking around the windows looks like a child did it. It’s sloppy and you can clearly tell where they stopped and started. They damaged the the vinyl trim(already existed) around the window opening as well as a piece of the vinyl siding they pulled loose from under the window. 

Business response:

We appreciate your feedback, Kathleen. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. 

Eddie P.'s profile image
6 months ago

Yes good job 

Business response:

Hello, Eddie. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! 

Heather D.'s profile image
Heather D. 
6 months ago

Universal Windows Direct offers a wonderful window. The whole staff was incredible! I would definitely recommend! 

Business response:

Hi, Heather. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! 

Sharon M.'s profile image
6 months ago

universal direct was an amazing company from the salesman to the installers. 

Business response:

Hi, Sharon. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! 

Krissy A.'s profile image
7 months ago

Amazing service and quality! We have already noticed a huge improvement in the efficiency of the new windows! 

Business response:

Hi, Krissy. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! 

Lora S.'s profile image
7 months ago

The technician who replaced my screens was very detail oriented and professional. He completed his work efficiently and was very courteous 

Business response:

Thank you for the review, Lora. We'd love to hear how we could earn 5-stars from you. If there's anything we can do to improve your experience, please feel free to send us an email at customerservice@universalwindowsdirect.com! ^AM 

Mike C.'s profile image
7 months ago

Pleased with the look and the entire process. 

Business response:

Hi, Mike. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! 

James B.'s profile image
7 months ago

Overall procass was very good-Price was very acceptable, overall timing was as discussed and install was as promised. Problem -ads all over media say 'buy 1 get 1 free. I don't know if that was ever applied to my project because if it was there was no indication that I received that promotion. Also know nothing about 'tax credits'which are also referenced in ads. 

Business response:

Hi, James. Your feedback is highly appreciated. Thank you for the review!^J 

Frequently asked questions about Universal Windows Direct of Columbus

How is Universal Windows Direct of Columbus rated?

Universal Windows Direct of Columbus has a 4.6 star rating with 1,970 reviews. 

When is Universal Windows Direct of Columbus open?

Universal Windows Direct of Columbus is closed now. It will open on Tuesday at 8:00 a.m.